Your Xfinity Camera blinking orange and you have no explanation for it? Keep reading!
As you’ve already figured, an orange/amber blinking light on your Xfinity Camera is definitely not a good thing.
In fact, an amber light is one of the blinking codes you don’t really want to see since it means that your camera has connectivity issues!
To fix when Xfinity Camera is blinking in an orange color, reconnect the device to the WiFi and the Xfinity Home app as well as resolve interference issues. After that, update the Xfinity Home app, allow the camera WiFi access, and Factory Reset the device.
Let’s unwrap all of the causes for this problem so we could troubleshoot more appropriately!
More About the Orange Blinking Light On My Xfinity Camera…
An orange light is a universal way for your Xfinity Camera to let you in on software issues with the device.
The amber blinking could occur at any point whenever there’s a problem, however, it mainly occurs whenever the device has Connection Issues.
On the other hand, connection issues could occur due to many factors that involve handling your camera’s connectivity and settings.
Here are the causes for the blinking orange light:
- The camera is plugged into a problematic power adapter
- There’s an issue with your Network Device
- The camera’s access to the WiFi has been denied
- Problem with the Xfinity Home app installed on your smartphone
- Wireless Interference exists in your setup
After finding out about the orange blinking light on your Xfinity camera, it’s time to troubleshoot all of the following causes.
We’ll be going through the handiest solutions recommended by the community, so you’re able to take care of the problem as fast as possible!
How to Fix When Xfinity Camera Blinking Orange?
After learning what could most often cause your Xfinity Camera to blink in orange, we can confidently proceed with the troubleshooting.
The specific design of our guide allows for advanced troubleshooting to address all potential issues your camera could’ve developed.
Let’s jump into the guide!
Solution #1 Reconnect the Camera
The orange light on your Xfinity camera will start blinking if the device got disconnected from the cloud, thus, the Xfinity online service.
To take care of this problem, you must re-add the camera within the Xfinity Home App that should already be set up on your smartphone.
- The Xfinity Home App is required for the setup of the camera and to support connectivity
Here’s how to go through your camera’ setup again in easy steps:
- Access the Xfinity Home app on your device.
- Head to the Security Tab.
- Highlight the camera (only if it’s added) and press Remove.
- Press the back arrow to return to the Security Tab.
- Select the “Add Devices” plus button at the top right.
- Select the type of Xfinity camera you wish to add.
- Follow the instructions to get your Xfinity camera re-added.
- Test the device…
You should keep in mind that if your camera was already connected, removing it will erase the established settings configuration for the unit.
Alert: Keep your phone close to the camera while reconnecting it to the WiFi.
Solution #2 Reboot your Network Device
Perhaps, this problem is related to a Network Device issue with your router, modem, or router-modem combo.
The most appropriate way to address issues with your network unit is to restart it properly, by achieving a full discharge of the device’s hardware.
- Advanced Reboot (or Power Cycle) consists of cutting the device’s power supply!
Since all Xfinity cameras must be connected to an electrical outlet (source) using their power adapter, power cycling the camera will be as easy as unplugging it.
Simply head over to the power source of the camera, detach the cable and wait for 5 full minutes.
Once the 5 minutes have elapsed, grab ahold of the camera’s power adapter and plug it back into the power source.
Note: Keeping the camera disconnected for longer will result in a better power cycle.
Solution #3 Update the Xfinity Home App
In order for your Xfinity Cameras connectivity to be supported throughout the entire time of its duty, the Xfinity Home app must be running the latest available software version.
Xfinity tends to often update its cloud and application services, so keeping track of the app’s version progression is essential to achieving stable functionality of the camera.
Follow these instructions to update the Xfinity Home app:
- On your mobile device, launch the App Store/Google Play.
- Head to “Installed Applications”.
- Press the “Manage” button.
- Scroll down and locate the Xfinity Home app.
- Highlight the application and press “Check for Updates”.
- Wait for the checker to validate the app’s version.
- If an update is available, press the “Update” button to begin.
Once your camera has begun updating, it’ll take the platform about 2-3 minutes to finalize the process. Make sure that you stay put for the entire time being and do not cancel the update.
Note: If you were using an older version of the app after all, the interface of the platform will change.
Solution #4 Take Care of Wireless Interference
Wireless Interference is something users could hardly identify and deal with.
It’s just that in certain environments, the WiFi signal has a difficult time traveling through and therefore interference of the signal is created.
This is not a good thing, since it could have a major impact on the signal that reaches your Xfinity Camera and even cause the device to disconnect.
Factors and often causes of Wireless Interference are the following:
- Placing the camera too many walls away from the router device
- Having your Network Device obstructed from nearby furniture
- Positioning the camera in difficult places for a wireless signal to reach
- Simply place the camera too far away from the network device
In the WiFi world, there are two types of connections your Network Device could have:
- 2.4GHz WiFi – Has a far reach, but the signal itself isn’t as strong!
- 5GHz WiFi – Strong and bulky signal, but has a difficult time traveling far!
Based on that information, you should figure out a more appropriate position for the camera.
Tip: If using 5GHz WiFi for your Xfinity camera, place it as close as possible to the router.
Solution #5 Allow the Camera WiFi Access (iPhone Only)
A problem that may occur mainly for iPhone users is whenever the camera’s WiFi access has been restricted.
Since iPhone devices have many functionality permissions that must be allowed for the device to work, you should check if you’ve granted your Xfinity camera WiFi access.
Here’s how to allow your Xfinity camera to connect with the WiFi:
- On your Apple device, access the Settings app.
- Scroll down and select the “Privacy Tab”.
- Select “Local Network”.
- Browse the list of applications installed on your iPhone.
- Select the Xfinity Home App, which supports local network functionality.
- Head to the permissions section.
- Tick the switch for the app to use local WiFi.
- Test the camera…
For Android users, the feature could be different but since many Android phones have a different configuration we can’t tell you for sure.
Look up whether there’s a particular permission you should grant devices connected through a third-party service to pair with the WiFi.
Note: Once the camera’s allowed WiFi access, you’ll have to reconnect the device again.
Solution #6 Factory Reset the Camera
At last, a Factory Reset is your only remaining option to settle this problem.
Although it is a drastic measure indeed, the factory reset has the best shot at solving the blinking orange light of your Xfinity security camera.
In order to activate the factory reset, you must press and hold the “Reset” button, imbued on the back panel of the camera.
- Locate the Reset Button on your Xfinity Camera and press it for 10 seconds!
Once you’ve held the button for the required amount of time, your camera will go into reset mode. Once the process has been finished, you’ll have to reconnect your camera.
Alert: Do not interrupt the camera while it is resetting or the process will be canceled.
Quick Recap:
Thus, to fix when Xfinity Camera blinking orange, reconnect the camera to the Xfinity Home app and to the WiFi and allow the camera WiFi access.
Next, resolve wireless interference in your setup and perform a Factory Reset on the Xfinity camera.
If you’re looking for more assistance, contact Xfinity directly and they’ll be able to guide you!
Read Next: Can You Talk Through Xfinity Cameras?
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites. Check out more about him here.