If Xfinity cable not working but internet is, and it has thrown you in the blue – we’re here to help!
It could be quite frustrating and disruptive to get this problem as soon as you settle down to watch some TV.
Many users have also been referring to this problem in the Xfinity forums and we’re quite confident that we’ll be able to help you take on this issue!
When your Xfinity cable isn’t working but the internet remains, start by checking for outages in your local area.
If none were identified, reboot your TV box and change the input source before performing a Factory Reset on the streaming device.
Let’s keep digging into this problem by learning the reasons for its occurrence!
Why Is Xfinity TV Not Working But Internet Is?
If your Xfinity internet is working just fine, but the TV seems halted, it is likely that there is a problem somewhere in your setup.
This problem is certainly not uncommon and though it could be caused by a wide range of factors, we’ll look into everything necessary!
Let’s start with learning the factors that are most likely to cause this problem:
- There’s an Ongoing Xfinity Maintenance or a Local Outage
- A Power Problem with your Xfinity Cable Box
- Inappropriately Selected TV Input
- Interference Caused by Nearby Electronic Devices
- A Problem with your Xfinity TV Subscription
Keep advancing further in our guide, to find out the best solutions for this problem!
Xfinity Cable Not Working But Internet Is – Best Solutions!
We’re about to end all of your struggles with this problem with a simple 6-solutions guide.
All of the best-working solutions and methods in response to this problem are referred to below, all at your disposal to use.
Tip: Follow the steps in chronological order!
Solution #1 Check for Local Xfinity Outages
If there is an Xfinity outage currently taking place, there won’t be any point in troubleshooting your setup excessively.
We’ll start by first identifying if there’s really something going on with the service in your area and whether the Xfinity TV will come back by itself when the outage is fixed.
For this purpose, you must navigate to the Xfinity Status Center and input your location data!
Here’s how to use Xfinity’s status center in easy steps:
- Go to the Status Center of Xfinity.
- Scroll down and press the blue “Check for Outages” button.
- Input your Service Address.
- Hit the Magnifying Lens Icon to start the search.
After 10 – 15 seconds, you’ll receive information on whether there is an outage in the area. The outages are usually resolved in a period of 2 – 3 hours, based on the depth of the issue.
Tip: Download the Xfinity mobile app and enable the notification for locational outages!
Solution #2 Inspect the Xfinity TV Cable Setup
Moving on to your setup, we’ll start off with inspecting your TV cables!
Any cabling or wiring issues are most likely to result in the TV problem you’re having right now.
You should go through all existing cables in your Xfinity TV/internet setup, to make sure each and every wire is secure and in good condition.
Though, the cable supplying the internet and TV service is the coaxial cable coming out of your wall outlet and plugging into the “Coax In” on your TV box. Start with this important cable.
- Double-check all cables in your Xfinity setup and reconnect all cables!
The best way to rule out cabling problems is to reconnect them one by one, from both ends. It is indeed a proven method to verify that all cables are secured and in their respective ports.
Alert: Refer to Xfinity for any damage to the cables or equipment in your setup.
Solution #3 Reboot your Cable Box
Rather a basic approach to the problem is to reboot your cable box. Even if it sounds simple, a reboot holds one of the best chances to fix this problem.
If this problem does in fact only halt your Xfinity TV, but not the internet, it’s probably a temporary bug fixed by a good restart.
Follow these instructions to properly reboot and discharge your Xfinity cable box:
- Turn off the cable box by unplugging it from the power source.
- Wait for about 30 to 60 seconds, while the TV box is disconnected.
- Reattach the power cord of the TV box into power.
The key to rebooting your cable box effectively is unplugging it from the power. This is also called a ‘power cycle’ process, which respectively discharges your TV box.
By achieving a discharge, both the hardware and software of your TV box are refreshed (not reset), which works great on random problems that occurred with the device.
Tip: Some users recommended keeping the box unplugged for 5 minutes to discharge it better.
Solution #4 Change the TV Input
There are chances that this problem is on your TV’s end and more specifically, the input.
If your Xfinity internet and equipment are working just fine, but you can’t get a broadcast of the Xfinity TV, you should test with an alternative TV input.
- Your Xfinity cable box and TV are connected via HDMI cable connection!
Most TVs nowadays have more than one HDMI port, so you shouldn’t have any difficulties finding a new port on your TV.
Here’s how to change the Xfinity box’s input on your TV and adjust the source afterward:
- Unplug the HDMI cable only on the TV’s end.
- Find another suitable HDMI port to use, instead of the current one.
- Connect the HDMI cable to the new port.
- Secure the connection and make sure the cable is not loose on either end.
- Grab your TV remote.
- Press the “Source” button.
- Select the source of the new HDMI input.
Don’t forget that you’ll not be getting any broadcast on the new HDMI input, as long as the TV remains on the old one. This could only be adjusted through the “Source” menu of the TV.
Note: If your TV remote doesn’t have a “Source” button, go to Settings > Sources.
Solution #5 Solve Interference by Electronic Devices
Electronic devices in close distance to your Xfinity cable box could cause interference in the signal and prevent you from watching TV.
Other wireless transmitters and devices could definitely halt the functionality of your TV box and the internet as well in some heavy cases.
Let’s explore what electronic devices could cause this wireless type of interference:
- RF transmitters, baby phones, and other radio devices
- Bluetooth devices, receivers or transmitters
- Microwaves, cordless phones or exposed electrical devices
Although your Xfinity cable box doesn’t work only and entirely on wireless signal, it is still required for optimal performance.
Thus, moving all of the devices we’ve mentioned above away from the TV box, should either resolve the problem or boost the performance of the box.
Note: Wireless interference fields will target any other wireless device within the parameter.
Solution #6 Factory Reset the Xfinity Cable Box
If nothing worked out so far, a Factory Reset is certainly going to help!
What you should know about the factory reset before we begin is that all content, software, and settings from your TV box will be completely erased.
Unfortunately, this also applies to your network so if you are using a combined TV box/router, the WiFi will go down.
Here’s how to factory reset the Xfinity cable box in easy steps:
- Unplug the power cord of your Xfinity cable box.
- Press and hold the “Info” and “OK” buttons on the front of the box.
- Keep holding the buttons simultaneously for 5 seconds.
- Reconnect the power cord as you keep holding the buttons.
- Wait for the display of the associated TV to display “CBL” or “BOOT”.
- Release the buttons on the TV box.
- Wait for the device to reset itself.
Once the reset is complete, you’ll be back at the setup page of the TV box.
Note: If your box failed to display the “CBL” screen, you didn’t execute the steps properly.
Whenever the Xfinity cable not working but internet is, you must reboot the TV box and inspect the cable configuration.
After that, identify if there’s an Xfinity outage in your area, if not, resolve any wireless interference, and lastly, Factory Reset the Xfinity box.
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.