Are you experiencing Xfinity audio out of sync problems on your system? This problem often come from incorrect audio settings on your system.
The audio will run faster or slower than the video and interfere with your viewing when this happens.
You can correct this problem by changing your audio settings to stereo mode on your HDMI connection. Additionally, you can check your cable connections to ensure they are firmly in place and connected to the right ports.
Audio sync is important in viewing, and interruptions will make the experience uncomfortable.
Here, you will learn what causes sync problems and how to correct sync problems on Xfinity audio.
Reasons Why You Should Fix Out of Sync Audio on Xfinity
Here are some reasons why you should fix the audio sync issues:
Better Viewing Experience
You can enjoy your shows more when the audio is synced correctly. Hence the better viewing experience!
Less Strain While Listening To The Audio Output
You don’t have to strain to ensure you don’t miss any words. This ensures you can watch your shows comfortably.
Easier Volume Settings
Once your audio is in sync, you can easily find the right volume level for everyone watching.
No Closed Captioning Is Needed
When the Xfinity audio is synced correctly, you don’t have to rely on closed captioning while watching. You get to follow all the action with the audio to back it up.
Watching TV shows or listening to music with the audio synced correctly is generally better and entertaining.
Therefore, it is important to know how to fix it whenever there is a connection problem.
Why is Xfinity Audio Out of Sync – Solutions
You can easily tell when your Xfinity audio requires syncing. This is when there is a delay between the sound and the video is displayed.
You can easily correct the problem through these solutions;
Solution #1 Change Audio Settings to “Stereo”
You can correct sync problems by changing the audio settings from either the HDMI audio output or Digital Audio Output.
Depending on the option you are using, turn it back to stereo mode.
Here is how to change the Audio Settings:
- On your remote, press the Xfinity button and scroll to Settings click on it
- Select Device settings and scroll to Audio then press OK.
- Select HDMI Audio Output and under it, select the Stereo option.
- Save changes, and the problem will be corrected.
If you are using the Digital Audio Output option, you can also change it to Stereo under the settings.
Here is how to navigate through these settings:
- Press the Xfinity button and scroll to Settings.
- Under device settings, select the Audio option.
- Select the Digital Audio Output option.
- Change it from Dolby Digital 5.1 to the Stereo option.
Once you close the settings menu, your audio settings will be saved. Your sync will be corrected.
Solution #2 Power Cycle Xfinity
Rebooting or power cycling is a popular solution for many devices. It will also help to readjust your audio on Xfinity and bring it back to sync.
This is the power cycle process:
- Press the power button on your Xfinity remote.
- Once powered off, unplug it from the power source and wait for thirty seconds.
- Plug the device into the power outlet and turn it on.
- Check to see whether the audio problem is fixed.
You can also perform the power cycle through the Help menu on Xfinity. You only need your remote for this;
- Press and hold the A button on the remote.
- Wait for the Help menu to show.
- Press OK and select the Restart option
- Press OK and wait for the restarting process to begin.
- With this process it will take some time to restart.
Xfinity allows for additional ways to power cycle your TV box. You can complete the process by logging into your online account and selecting the reboot option.
Note: If you are using a voice-activated Xfinity box, you can simply say the command “Restart TV Box,” and it will power cycle.
Solution #3 Disable and Enable Volume Mode on Remote
Volume modes allow for a smooth listening experience by harmonizing all the sounds from different shows and making them all uniform.
Turning it on and off could help fix the Xfinity on demand audio out of sync problem.
This is how to do this:
- Press the Xfinity button and scroll to the Audio option.
- Select Settings and scroll to Volume mode.
- Please select it and turn it off.
- Wait for 10 seconds and turn it back on.
- Check that the audio problem has been fixed.
Solution #4 Check All Connections
The HDMI connection is used for all the video and audio connections on Xfinity. They can transmit high sound and video quality, and you can check their connection in case of poorly syncing audio.
Before checking the cables, you should ensure the HDMI connection is enabled.
This is how to do it:
- Press the Xfinity button on your remote and select the Audio option.
- Scroll to “Output Type” and select it.
- Select your preferred screen resolution.
- Choose the 480i option to activate the HDMI connection.
- Press OK to save the changes.
Once the HDMI is activated, you can check that the cable is connected to the right ports. Additionally, ensure it is fully into the port for proper video and audio transcription.
You can unplug and plug it back into the port. Once done, your audio will begin to sync correctly.
Solution #5 Adjust Video Refresh Properties
You can adjust the video refresh properties through the Xfinity Help menu. It will fix connection problems and any other challenges from Xfinity audio out of sync.
It’s a short process that shouldn’t take more than ten minutes. During the process, however, you cannot access any Xfinity functions until it is complete.
This is how to perform a refresh:
- Press a button on your remote to bring up the Help menu under Settings.
- Select the System refresh option and press OK.
- You will get a confirmation dialogue box.
- Click on Refresh Now to begin.
- Wait for about 10 minutes or until the process is complete.
- Power it up, and your audio problem will be fixed.
Note: Once the refreshing process begins, you should not discontinue it before it is complete.
Additionally, do not unplug the device as this will interrupt the process, and the audio problem will continue.
Is Xfinity Audio Still Out Of Sync?
What should you do once you have tried out these solutions and your audio is still out of sync?
If this happens consider contacting Xfinity for assistance. They will guide you on additional procedures that you can perform to remedy the situation. Additionally, they will send you a technician who will help you correct the problem and ensure your audio is back in sync.
However, if the problem originates from your cable connections, you might have to get new cables and reinstall them to your device.
Read Next: How to Skip Commercials on Xfinity Online?
Xfinity is a popular streaming service, and many homes around the country rely on it.
However, Xfinity audio out of sync problems will interfere with your viewing experience.
You now have the right solutions whenever you have sync problems, and you can correct them comfortably.
Enjoy your viewing!
Finn Wheatley holds a Master’s Degree in Computer Science from UCL, London. He helped small data science consultancy firms, helping large corporations to grow their data capabilities, deploy advanced machine learning-based analytics and troubleshoot tech-related issues.