Are you getting the WOW internal mail database error when you try to collect your gold from the mail?
This problem often originates from a server delay when you try to open all your mail using an add-on.
Since the servers cannot process all your information fast enough and move all the coins in your mail to the inventory, you are likely to receive this error message.
You can reset your World of Warcraft interface and restart your internal mail database when this happens. Let the game recreate new interface folders, and this problem will be corrected once they begin to load. You can also contact game masters for assistance when the problem persists.
But first, let’s dive into the reasons why you should fix this problem as soon as it arises.
Why You Should Fix Internal Mail Database Error in WoW
World of Warcraft offers an immersive gaming experience, and when this error appears, you cannot proceed with key features in the game.
Here are some of the reasons you should fix the internal mail error immediately it occurs;
Better Mail Looting
When this error is fixed, you can comfortably collect all the loot in your mail. All proceeds from auctions will be added to your inventory.
If this error is corrected, you can have smoother gameplay as all the fortune cards and any other items collected throughout your gameplay will be added to your inventory.
Sell more Items on Auction
Since WoW allows you to sell excess items at auction, you can easily do this once your internal mail error is fixed since it is the only way to receive payments.
Safeguard Your Items
When this error happens, you are likely to lose any proceeds in your mail paid out by the auction house.
The internal mail lets you interact with NPCs in the game, receive quest information and information from the auction house.
You will thus need to correct the mail errors to have access to all these benefits.
WoW Internal Mail Database Error – Solutions
Solution #1 Reset WoW interface
Resetting the user interface lets the game create new files and remedy the internal mail error.
Once resetting is complete, you can reload the internal mail, and the error will be gone.
This is how to reset it:
- On the game’s menu, click on Exit to Desktop.
- Left-click on the Blizzard Battle.net application and select Options.
- Click on Show in Folder. For Mac users, select Reveal in Folder.
- Click to open the WoW folder.
- Rename the WTF, Cache and Interface folder by adding “Old” before the names.
- Launch the game and it will recreate the folder structure
If you have the Modern WoW, open _retail_ folder, or the _classis_ folder on Burning Crusade Classis. However, if you have the Classic era, you should open _classic_era_ folder.
Note: The resetting process will take some time. Once the folder structures are recreated, you can access the mail again, which will fix the problem.
Solution #2 Exit Battle.net Launcher
Battle.net is a background app from Blizzard designed to make your gaming experience better. Closing it or disabling it permanently will help correct the error.
This is how to do it:
- Click on the Battlenet icon to access its settings.
- Under settings, find the General option.
- Locate the “When I launch a game” option
- Select the “exit battle.net completely” option and save changes.
Closing battle.net lets the game focus on processing files that are important for your immediate gameplay, such as the internal mail.
It will thus correct the internal mail database error WoW.
Solution #3 Switch Servers
The WoW internal mail database error often happens when the server is slow to access all the items in your mailbox. Switching to a faster server can correct this problem.
You will, however, have to pay a transfer fee to Blizzard before your character can be transferred to another server.
- Log into your WoW account and click on the Account Management option.
- Check that all your character’s roles are transferred to another character.
- Select the Character Services and select Character transfer.
- Enter credit card information to complete transfer fees payments.
The transfer will typically begin and will complete once the transfer estimated time is complete. You can then click on the mail, and you can access it without the error.
Note: Most server transfers have up to 74 hours of cool time, and you cannot make a new transfer before this time elapses.
Once complete, you can now begin playing with the error corrected and in a new realm.
Solution #4 Contact GM
You can also choose to contact the Game Masters for assistance with this problem.
Since they are trained on how to handle any challenges with the game, they will assist you in making corrections.
You can contact them through the in-game chat option, emails or in-game appearances.
This is how to contact them in the in-game chat option:
- Restore your game’s UI to default for easier visibility and navigation.
- Click on GM Chat Request, and a chat window will open.
- Ensure the GM has the proper Blizzard icon for authenticity before proceeding.
- Explain to them the mail error.
- Follow the on-screen instructions on how to correct the error.
You can also contact GMs through emails. You can write to the customer support line, and they will respond with a guide on possible ways to remedy the problem.
Follow these, and the error will be corrected, giving you access.
Solution #5 Reinstall the Mail add-ons
Since WoW doesn’t have an open all mail option, you will have to use an add-on for this. The add-ons can often contain bugs that will bring up this error.
By getting the right and updated add-on, you can correct this problem. It will also prevent any future instances. Installing an add-on;
- Find the location your game is installed.
- Scroll to locate the Add-Ons folder in the game files.
- Download mail add-ons from a reputable site.
- Open and extract its content.
- Copy and paste the add-on files to the Add-On folder in the game directory.
- Save changes and run the game.
The game is usually in the C drive on the program files
Note: Once the game recognizes the new mail add-ons, it will correct the errors, and you can now access your mails comfortably.
Additionally, you can first uninstall the previous add-ons before pasting the recently downloaded ones.
Still Getting Internal Mail Database Error?
You have tried all the solutions and still getting an internal mail database error. There is another alternative to try out.
You can always reset your account and begin the game afresh. Once resetting is complete, you will have access to your account, and you can begin by making new settings to ensure the mail doesn’t malfunction again.
Beginning from lvl1 is, however, not an option for many, and you can try to contact Blizzard for further assistance in case these solutions don’t work.
World of Warcraft is among the most popular games in its genre. However, frequent WoW internal mail database error messages will interfere with your gameplay.
A reset is very effective since it will wipe out all the contents in your mail, inventory, and the game progress you have attained thereby giving the game a fresh start. The above methods should fix the error.
Enjoy your gaming.
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.