When moving residence, a few questions arise. For instance, you may be asking will Sky move my dish for free?
If you are a satellite TV user, you probably have a dish. Sky customers that use the dish are required to move with it to a new location.
So, who should account for the moving cost?
Sky will move your dish absolutely free of charge if you are a VIP customer. If you are not a VIP customer, you will have to undergo charges ranging between £50 and £60. Even so, there are a few circumstances when Sky will move your dish for free.
There are many things you have to take care of when moving. To find out about the preparation and payment for moving Sky, keep on reading.
What Does Moving with Sky Entail
If you are a Sky user, you probably paid a good fee to get the dish installed.
Those asking do Sky install a dish for free are probably not yet users. If you are getting your dish for the first time, you must pay for installation.
The installation cost varies depending on the location and position. It also depends on whether you want to receive two or one channel at a time.
Those who receive two channels have to pay more. However, you could avoid paying for a two-channel installation. Usually, one channel is for recording while the other is for watching.
If you want to move, you must contact Sky and inform them about your intentions.
To get in touch with the Sky team, visit their website and start a conversation. When you initiate a moving procedure, you must provide the Sky ID.
Note: You must provide the Sky team with a two-week notice if you are planning to move.
Requirements To Get Help Moving With Sky
Whether you are moving with the dish or not, you may require help from Sky.
This is particularly important for Sky Q box users and broadband customers. There are some buildings that are not Sky Q box ready and need preparation.
Below are the main requirements you must fulfil to get assistance from the Sky team.
- Make sure you do not have any outstanding balances before you make a request to move
- If there is a dish already installed at your new home, you must still inform the Sky team to set up Sky Q.
- For non-Sky VIP customers, a fee of £50 will be paid for weekday installations. Weekend installations will cost up to £65.
- Enquire about the possibility of an activation fee for those who intend to set up broadband.
- If you are moving to a new address, you should be ready to lose your Sky landline number.
Note: If you will be moving both TV and broadband, you must wait until the broadband is active to enjoy full features.
Most On Demand features will not work without broadband.
Under Which Situation Will Sky Move My Dish for Free?
Fortunately, there are rare situations where Sky can move the dish for free. It is not common but it can happen.
You should have a strong valid reason why you want Sky to move the dish.
Initial Installation Problem
One of the reasons that can prompt Sky to move the dish for free is if they installed it badly.
The company holds its engineers accountable. They strive to ensure that all their customers have a good experience.
If by any chance the Sky team installed the dish in the wrong position, it could be moved for free.
In other situations, if they are installed at an address other than the one you provided.
However, these are rare situations.
Sky VIP Customer
The second and main reason you may get free dish moving is if you are a Sky VIP customer.
VIP customers have access to some advantages. One of those advantages is to get free Sky dish installation when they move.
This offer is only available once to each VIP customer. Once you redeem your one free move, you won’t have a chance to use it.
Note: You cannot redeem your free moving day installation for cash.
Further, you will have to cater for any other expenses apart from the installation service.
How to Prepare for Moving Day
Sky team has specific requirements on how you must prepare. Apart from giving a two-week notice, you must prepare your devices for the big day.
The engineers do not take much time to install your devices. For this reason, they want to find the devices already packed.
The devices that should be boxed in advance are:
- All types of Sky boxes
- Your viewing cards
- Your Remote controls
- Your wireless connectors
- Any internal cables including HDMI/SCART cable
- Broadband routers and others
If you are a full-on board Sky user, you will probably own these items.
This means that you have a lot of preparations to put in place before moving day. Ensure that you have all these items boxed so that moving can be easy.
Note: You will not be required to uninstall your dish. The Sky engineers will take full responsibility for bringing down the box and installing it.
How Long Does It Take To Move Sky Dish?
The Sky team promises to move your dish within the same day. In other words, they should be able to uninstall the dish and get it installed.
While this is possible in most cases, some situations are tricky. The time taken to move Sky dish could depend on the following factors.
The Distance of Relocation
If you are relocating to a place that is very far from your current home, it could take days.
However, as long as you are staying within the UK, be sure that installation will be quick. In most cases, you may only need a day or two to get the dish installed.
Signal Strength in Your New Home
The other factor that could affect the duration of installation is signal strength.
If you move to a locality where the signal is poor, you will not get your dish installed easily.
The good news is that Sky engineers carry out a survey of the area to be installed. That is why you need to provide early notice.
Weather Patterns During Relocation
There are some factors that even Sky has no control over. If you are moving on a heavily stormy day, the installation could take time.
In most situations, the installation could be rescheduled. It is therefore a good idea to consider weather patterns.
Watching Sky Without Dish
While it is important to have a dish for most Sky devices, things are changing.
Moving forward, you will not need your dish to watch Sky. As of now, Sky introduced a way to watch without a dish.
You can watch TV over WiFi without a dish. All you will need is a device to plug into your TV. With this device, you will have access to Sky TV and Netflix.
Tips To Move Sky Dish
If you are moving to a new location, you want to prepare well. Even though non-VIP customers pay for relocation, you could reduce costs.
Plan your relocation on a weekday to save money. You will be charged much lower on a weekday. Secondly, connect your devices early enough and organize them well.
Summary
If you are asking, “will Sky move my dish for free? – here is your answer. You can get a free Sky dish relocation if you are a VIP customer.
If you are not a VIP customer, you need to have a very serious reason for relocating. In any other instance, you have to pay for your dish to be relocated.
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Finn Wheatley holds a Master’s Degree in Computer Science from UCL, London. He helped small data science consultancy firms, helping large corporations to grow their data capabilities, deploy advanced machine learning-based analytics and troubleshoot tech-related issues. Check out more about him here.