If you’re always asking why does my Alexa music keep cutting out? You know you’re in the right place!
We have the solutions to help you figure out what’s wrong and how to solve it!
You’re listening to your favorite playlist, and all of a sudden, it just stops and cuts out.
You think that the problem might be a one-time thing, but after a few minutes, it does it again.
With this type of issue, it’s impossible to listen to music on your Alexa devices.
To fix Alexa cutting out your music experience, you will need to check your internet speeds. You need at least 2 Mbps for a smooth music streaming experience. If your music still cuts out, you want to reduce the audio quality on your music app. Connecting to 5G WiFi also helps for a faster and smoother connection.
Now that you have an excellent idea of this problem let’s start identifying the causes before attempting to fix them.
If music from your Alexa speakers keeps on cutting out, you know that there’s a problem you need to fix.
We’ll need to look into your connections and settings to determine what’s causing this issue for you.
Let’s take a look at the different problems that could have happened to your Alexa speakers:
1. Slow Internet Speeds
Low bandwidth can affect your overall streaming experience. Apart from your music cutting out, there are instances when it can refuse to load and stop working.
2. Wireless Connectivity Issues
If the connection between your Alexa device and router is not optimal, it can cause your audio to cut off.
3. Audio Quality Too High
If your playback audio quality is set to high, it will require a much higher internet speed to stream.
4. Temporary Glitches
Software bugs and glitches on your device and app can cause a bad connection and cause your audio to cut out.
It can even affect your hardware, not allowing them to perform at its best.
Now that you’re familiar with the causes of this issue with your Alexa, we can now proceed to the complete troubleshooting guide.
You’ll be able to resolve this problem in no time!
Before we go deep into the full troubleshooting guide for this problem, let’s get rid of some of the low-hanging solutions. Turn your Alexa speaker off and unplug it.
Wait for a couple of minutes, then turn it back on again. Doing this should clear up any temporary causes and get your music to work fine again.
However, we can proceed to the rest of the guide if it doesn’t. Here’s what we recommend you do next:
Bandwidth plays a crucial role when it comes to streaming, whether it’s video or music.
You want your internet speed to be just quick enough to play your music. If it’s not, you’re going to experience it cutting out or not loading altogether.
Here’s how to make sure you have enough bandwidth for music streaming:
- Go to speedtest.net or fast.com
- Start the bandwidth test.
- Your internet should be at least 2 to 5 Mbps.
- Ping response times should be less than 50ms.
Note: If your results are not within the optimum window, you want to check with your ISP if there’s a service outage.
Now that you know that your provider does not cause your slow speeds, you will need to look at problems with your connectivity.
After checking that your cables are fine and working properly, you want to perform a power cycle to flush your router of bugs and errors.
Here’s how to power cycle your network:
- Unplug your router, wait for 2 minutes, and turn it on again.
- Open the Alexa app, then Devices.
- Tap onEcho & Alexa.
- Select the device you want to connect to WiFi
- Tap on the WiFi name.
Note: You want to make sure that your router has connected to the internet before attempting to reconnect your device to the WiFi network.
Alexa can connect to devices in several ways. There are instances when Bluetooth can cause interference, resulting in your music cutting out.
You want to clear up your Alexa’s Bluetooth connections to minimize the interference.
Here’s how to forget your Alexa device’s Bluetooth connections:
- Open the Alexa app on your device.
- Go to Devices, then Echo & Alexa.
- Choose your device from the list.
- Select Bluetooth Devices.
- Go to the connections you want removed. Select Forget Device.
Tip: You can repeat this step if your Alexa has multiple connections.
Lowering the audio quality means you’re going to use up less bandwidth.
If your app is set to the highest quality, any fluctuation in your speed can affect your experience by getting your music cut off.
Here’s how to lower audio quality on your streaming app:
- Open your favorite music streaming app.
- Go to Settings.
- Select Audio Quality.
- Choose the lower options like Data Saver or Standard.
Pro Tip: You can also try selecting the Automatic option that adjusts the quality depending on your connection.
Alexa can connect to your 5G WiFi if your router has dual-band features.
To optimize the connection, make sure that your speakers are connected to it rather than the 2.4G default.
Here’s how to connect to 5G WiFi:
- Open the Alexa app on your mobile device.
- Select Devices, then go to Echo & Alexa.
- Tap the device you want to connect from the list.
- Select Settings, then on the Wireless section, tap WiFi Network.
- Connect to the connection with a ‘5G’ at the end of its name.
Note: If you can’t find the 5G WiFi, you can select Rescan so the device can search for nearby networks.
One of the most effective ways to eliminate music cutting out is to hardwire your speaker to your source device.
Although not the most convenient, if your speaker refuses to connect wirelessly, it’s an option available to you.
Here’s how to hardwire your phone to your Alexa speaker:
- Get a 3.5mm aux cable and USB adapters.
- Connect one end to the output of your Alexa speaker.
- Plug the other end into your phone.
- Play music on your phone.
- Check if it outputs on your speaker.
Note: Audio from your phone will play on the speakers connected.
If none of these steps resolve your issue, you can reset your Alexa device. You can do this by opening your Alexa app and searching for the speaker you want to reset.
You can also contact Amazon support for additional assistance with your devices.
Read Next: Alexa Will Not Skip Songs? – (Fixed)
Now that you know the answer to why my Alexa music keep cutting out, you can follow the steps to fix it.
The solutions are simple, and you don’t even need any technical expertise to resolve this error once and for all!
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.