Why Does ITVX Keep Freezing? (Proven Solutions!)

If you’re asking why does ITVX keep freezing, then this ITVX guide will answer your question!

The so-called “freezing” happens when ITVX is unable to load (buffer) the content or when the application or your device crashes.

So, in this guide, we’ll identify the type of ITVX freezing as well as the correct approach against the app freezing issue with easy and non-technical steps.

The reason why ITVX is freezing on your device could be due to internet fluctuations or internet downtime. In addition, with the ITVX app, any data corruption or a fault with the streaming device leads to freezing and buffering, which can be solved by reinstallation.

Let’s continue to unwrap!

Why Does ITVX Keep Freezing?

To answer the question “why” you first need to identify the type of freezing with your ITVX app!

Freezing Vs. Buffering?

If the app is freezing while in the menus, or when you open ITVX, it’s likely that your playout device is freezing and not the ITVX app.

In contrast, if the freezing happens during show streaming, it’s more likely that you’re facing “buffering”, which is due to your internet connection.

So, based on the type of freezing, you might have to optimise your internet connection and WiFi or perform ITVX app reinstallation.

Either way, the solution guide below should help, so jump in!

4 Simple Ways To Fix When ITVX Keeps Freezing!

Tip: Try all of the solutions!

1. Power Cycle your ITVX Playout

The easiest step that you should attempt before everything else is to restart your playout device, and test after rebooting the operating system.

If your streaming device is connected to a power outlet, unplug the adapter for 60 seconds, and for mobile devices, use the power button.

Note: If you’re streaming ITVX on a browser, close the browser, reboot your computer or laptop and test accessing ITVX again.

2. Verify Your Internet Connection!

The internet connection is one of the fundamental requirements when it comes to streaming any online platform, including ITVX.

So, as per your device and type of internet connection, you need to justify that everything works properly.

To stream ITVX, you need an internet speed of 2 MBps and above!

In addition, any internet or WiFi instability such as fluctuations and downtime, ultimately leads to extended buffering, which might appear as freezing.

So, feel free to reboot your WiFi router and reconnect your device to the network. This will refresh the networking services for a fresh start.

Tip: We recommend testing streaming ITVX on your Ethernet-wired computer!

3. Clear Your Browser’s Cache Data

Note: Skip this step if you’re streaming ITVX through the app and not from the web!

When streaming ITVX through a web browser, but the streaming is constantly freezing, but your internet is intact, then perhaps the issue comes from data corruption.

So, one way would be to test on another browser or clear the cache data, history and cookies on your current browser.

Here’s how to clear the cache data on the Google Chrome browser:

First, open the Google Chrome web browser.
Then click on the three dots menu on the top.
Next, hover your cursor over the “History” tab.
Then click on the History tile to get redirected.
Click “Clear Browsing Data” from the left menu.
Then, check the “Cached Images & Files” box.
Optional: Also clear the History and Cookies.
Click on the “Clear Data” button at the bottom.

Note: When you’re ready, restart your browser and then test whether ITVX is still freezing!

Remove & Reinstall the ITVX App!

Note: This step does not apply to ITVX web streaming!

One of the major reasons why does my ITVX keep freezing is due to data corruption or a fault during the installation of the app.

The most-effective way to resolve such a problem is to perform a complete and clean reinstallation of the ITVX application on your device.

Uninstall and Reinstall ITVX on Smart TV
Samsung TV	Press the “Home” button, then go to Apps > Settings, select ITVX and select the “Delete” option. Go back to the home, using the “Return” button and use the “Search icon” to find and install the ITVX app.
LG Smart TV	Press the “Home” button and locate the ITVX application. Then, select the app and hold the button to reveal the “X” mark which you need to select to uninstall. Then from the home screen go to “Apps” to reinstall the ITVX app.
Android TV	From the Android TV home screen go to Settings, enter the “Apps” tab and then select “Downloaded Apps”. Then select ITVX and choose “Uninstall” to remove the app. Later, download ITVX from the Google Play Store app.

Uninstall and Reinstall ITVX on Mobile
Android(phone or tablet)	On Android, tap and hold the ITVX app icon, and drag the app into the trash bin. Alternatively, go to the Google Play store, tap on your profile icon and select “Manage Installed Applications”. From there, remove or install ITVX.
Apple iOS(iPhone or iPad)	Tap and hold the ITVX application icon until the options are revealed. Then select the bottom-most “Remove” option and confirm that you would like to uninstall the app. Then you can download ITVX from the App Store easily.

Uninstall and Reinstall ITVX on TV Sticks
Roku TV or Roku Stick	From the Roku home screen, highlight the ITVX app, and then press the star “*” remote button. Then, select “Remove channel”. Later, in the channel’s tab, go to “Channel Store” to install the ITVX application.
Fire TV or Firestick	Go to Settings, tap on your Fire TV, select “Applications” and then “Manage Installed Applications”. To remove ITVX select the app and choose “Uninstall” and to download ITVX go to the Amazon App Store.

ITVX Keeps Freezing on Sky Q/Glass?

Unfortunately, on Sky Q or Sky Glass, you’re unable to uninstall and install apps, since they are controlled by Sky, without any exceptions.

However, on your Sky system, you can refresh all of the apps at once, which is very likely to resolve the ITVX freezing issue without any extra steps!

Here’s how to refresh all apps on your Sky Q or Sky Glass device:

First, press the “Home” button and go to Settings.
Do not enter the Settings, only highlight the button.
Then press 0 – 0 – 0 – Select with the remote control.
Finally, select the “Refresh All Apps” menu option.

Note: You’ll have to sign into your ITVX account when you’re ready with the steps!

ITVX Keeps Freezing on Xbox One/X/S?

If the ITVX application is freezing on your Xbox One X, One S or Series X/S, then of course, the best way to address the issue would be by ITVX app reinstallation.

So, follow the steps below:

First, press the d-pad and enter My Games & Apps.
Use the D-pad to highlight the “Apps” to remove ITVX.
Then move right with the d-pad to select the ITVX app.
Then use the Menu button on the controller to manage.
Select Manage App, and use the A button to Uninstall.
Go to My Games & Apps and select “Ready to Install”.
Select the ITVX app and then press the “Install” button.

When you open the app, sign into your account and check whether the freezing problem is still there.

However, in case the app is still freezing, reboot your Xbox and test for the issue again.

Reminder: Verify that your internet connection or WiFi is intact.

ITVX Still Freezing – Next Steps?

In case nothing helps, perhaps you need to tighten the circle of possibilities even further.

We’ve prepared a short list of quick tips that will help you find where the issue is actually coming from!

Test streaming ITVX on a different internet or WiFi.
Test streaming ITVX on a different playout device.
Test streaming ITVX TV online via a web browser.

This will help you determine what is the actual issue.

Also don’t forget that the ITVX services could be temporarily offline due to an outage.

So, feel free to go to ITVX Help, and check for any outages and/or contact their customer support for additional assistance. Best of luck!

Quick Recap:

Hence the reason why ITVX keeps freezing is due to internet or WiFi-related issues as well as faults with the ITVX application data files or installation.

The solution involves restarting the playout device, internet inspection and reinstallation of the ITVX app.

Finn Wheatley

Finn Wheatley holds a Master’s Degree in Computer Science from UCL, London. He helped small data science consultancy firms, helping large corporations to grow their data capabilities, deploy advanced machine learning-based analytics and troubleshoot tech-related issues. Check out more about him here.