Whenever the Virgin WiFi Pod flashing white light, the device has lost connection with the WiFi hub, and the pulsation will continue until further notice.
In this guide, we’ll unwrap the reasons for the never-ending white light as well as the best-working troubleshooting methods!
The white light on Virgin WiFi Pod is blinking indefinitely due to an inaccessible wireless network or a fragile WiFi signal. You must verify that the WiFi from your router is working well. Next, reset the Virgin WiFi Pod to factory settings
Let’s continue to unwrap!
Why is Virgin Media WiFi Pod Flashing White Light?
The white light on a Virgin WiFi Pod means the device cannot connect to the WiFi Hub.
There are several reasons for the never-ending flashing white light on a Virgin WiFi Pod, and it’s best to review them before troubleshooting.
Here’s everything that can prevent the Virgin Media WiFi Pod from pairing:
Considering that the syncing process to the Virgin WiFi Hub is utterly automatic after you plug the WiFi Pod into power, there isn’t much that can go wrong.
However, the reason for the white light on your unit is definitely related to one of the aforementioned factors, so let’s troubleshoot!
How to Fix When Virgin WiFi Pod Flashing White Light?
Tip: Apply the solutions in chronological order!
1. Wait for the Light to Turn OFF
The Virgin WiFi Pods are available for any user with Virgin Hub 3, 4, 5 or 5x and connect solely automatically once the pod is in range of the WiFi network.
So, if you’ve just set up your Virgin Pod and the white light is still slowly pulsing, this is normal, so provide the devices with some time.
The Virgin WiFi Pod might take up to 10 minutes to sync!
The WiFi Pod will be blinking while attempting to connect to the Hub, so remain patient and wait for at least 10 minutes.
If the Virgin Pod blinks for more than 10 minutes, then the device can’t connect to the WiFi Hub for one reason or another, so if that’s the case, keep reading!
2. Restart the Virgin WiFi Router
Sometimes, your network might not be accessible or temporarily offline, so your Virgin WiFi Pods cannot connect.
Even if the Pods were previously connected to the network when the WiFi is not connected to the internet or the wireless network is down, the white light will pulse!
One of the most effective methods to restore WiFi is to power cycle the router:
- Power off the WiFi Hub using the power button.
- Then, unplug the device from the electrical outlet.
- Wait for at least 30 seconds before reconnecting.
- Turn on the router and wait until the WiFi is online.
- Reconnect the Virgin WiFi Pod from the wall outlet.
- Wait for 10 minutes for the Pod to sync to the router.
Note: If the Virgin WiFi Pod white light is still flashing for more than 10 minutes, test if your WiFi is accessible and usable from another device.
3. Power Discharge the WiFi Pod
Does the Virgin WiFi Pod white flashing light continue? Well, this could be a one-time bug!
A very effective way to refresh the Virgin WiFi Pod is disconnecting the unit from the power outlet for 60 seconds.
This method is known as a “power cycle”, which will not affect any app settings but will discharge your Virgin WiFi Pod, providing a fresh opportunity for pairing setup.
Simply unplug the Virgin WiFi Pod from the outlet for 60 seconds!
Then, reconnect the WiFi Pod, wait 10 minutes for the device to sync, and if the setup fails and the white light continues to blink, there is something else.
Let’s continue reading to learn more!
4. Shorten the Distance Proximity!
The Virgin WiFi Pod must be near the WiFi Hub (router) to connect to the wireless network and sync.
If the white light continues to blink indefinitely, then the WiFi Pod cannot sync with the router, and one of the reasons is too much distance between the Pod and the WiFi router.
One way to justify this suspicion is to connect the WiFi Pod in the same room as the WiFi router only to check whether the pulsating white light will go off.
If yes, the Virgin WiFi Pod synced with the router, and the unit could not do so in the previous outlet due to inadequate signal strength.
Tips to Improve Signal Strength!
After all, the entire point of the Virgin WiFi Pod is to extend the wireless network so the unit will not be of any use in the same room as the router.
So, if you cannot complete the setup from the room where you would like your WiFi Pod installed, you must extend the home WiFi coverage!
Here are a few tips to improve the WiFi signal throughout your home:
- Position your WiFi Hub in a central location.
- Elevate your WiFi router as high as possible.
- Straighten up the router’s antennas upwards.
Reminder: When ready, re-plug the Virgin WiFi Pod from the outlet and wait 10 minutes to check whether the pairing will complete.
5. Plug the Pod Directly into Power!
Your Virgin WiFi Pod is not connecting to the WiFi Hub because of an electrical insufficiency caused by the outlet or connector.
You must first verify that your Pod is connected to the outlet directly, without any third-party connectors such as power dividers, AC strips and smart plugs!
The second thing to ensure is that the power outlet is functional.
Any power fluctuations from the electrical source can prevent your Virgin WiFi Pod from connecting.
So we recommend using a third-party device to confirm this suspicion and ensure the outlet is fully functional.
Tip: In case of any power fluctuations, test whether the Virgin WiFi Pod will connect to the Hub from a different power outlet.
6. Factory Reset the Virgin WiFi Pod
If nothing helps, and the Virgin WiFi Pod is blinking in white colour persistently, then the issue is probably due to a system bug.
When the Virgin WiFi Pod cannot operate correctly, the device will not connect to the WiFi router, and the white blinking light will never disappear.
To factory reset your Virgin WiFi Pod, press and hold the reset button on the back or bottom of the device for 10 seconds.
The process might last up to 3 minutes, so remain patient until your Virgin WiFi Pod resets and restarts.
If your Virgin WiFi Pod was linked to your WiFi Hub in the past, the connection will now drop, and the WiFi Pod will disappear from the Virgin Connect app.
Reminder: The setup process is simple: reconnect the Virgin WiFi Pod from the outlet and wait up to 10 minutes until the device syncs with the WiFi Hub.
7. Use Wired (Ethernet) Connection
Sometimes, the Virgin WiFi Pod cannot connect to the WiFi Hub due to an abysmal wireless connection.
Many users prefer not to relocate their routers to boost the signal, and the only solution left would be to use a wired (Ethernet cable) connection with the wireless router.
The Virgin WiFi Pod is equipped with 2 Ethernet ports, which can be used for input and output, so connect the Pod directly to the WiFi Hub.
Then the WiFi Pod will start hosting WiFi, the white light will stop pulsating, and you should be able to connect to the extended WiFi network.
Tip: You can connect a secondary Virgin WiFi Pod via Ethernet cable to the current one and extend your internet further.
Virgin WiFi Pod is Still Flashing White?
So, you’ve tried everything, and the WiFi Pod won’t sync?
Well, perhaps you’ve been sent a faulty unit. What you need to do next is get in touch with Virgin Support and check whether the warranty is active.
Best of luck!
Quick Recap:
The reason why your Virgin WiFi pod flashing white light indefinitely is due to an offline home WiFi or weak wireless signal.
To address the problem, power cycle the WiFi Pod and your WiFi router and perform a factory reset on the Pod to restore the default state!
Follow us for more Virgin mesh network troubleshooting!
Finn Wheatley holds a Master’s Degree in Computer Science from UCL, London. He helped small data science consultancy firms, helping large corporations to grow their data capabilities, deploy advanced machine learning-based analytics and troubleshoot tech-related issues. Check out more about him here.