Is your Virgin V6 box not verifying and you’re not entirely sure what’s causing this to happen? Many Virgin Media clients are constantly trying to get a fix for this issue – you’re not alone!
Fret not, because, in this guide, we will go through some of the most common reasons why this is happening. Not only that, but we’ll also enlighten you on the troubleshooting steps you can do to fix and resolve it!
If you find your Virgin Media box not verifying, first check if there’s an ongoing outage in your area by checking the TV service status. Then, check if all cables are plugged in correctly to their respective ports at the back of the box, including a coax cable.
If you don’t have a second coax point, contact VM to install an additional one.
In anticipation of fixing it, let us first go ahead and discuss a couple of the most common reasons why the V6 box fails verification.
This occurrence can stem from a lot of different causes. But, among the most common ones include:
- The box hasn’t been activated yet
- There’s currently a network outage in your area
- Loose cable (Ethernet or Coaxial cable)
- The coaxial cable connection is missing
The complex thing about this is the fact that the exact cause is needed to fix the problem.
Not with our guide, because we’ll be talking about all the points that can lead up to this particular error.
If you’re using a Virgin V6 box or any other type of Virgin Media box that has similar physical requirements, then read along because we’ll solve the problem in a comprehensive manner!
The first thing you want to do is to check and assess the status/condition of your TV service.
There are various ways of checking the status of your service. But, the fastest, easiest, and best (as per some users) would be by going online.
Here’s how you can do it:
- On your browser, visit Virgin Service Status Page.
- Click Sign-In on the top-right corner of the page.
- Enter your username and password (make sure they’re correct).
- Then, confirm the address where the service is at.
- Wait for the results of the test.
After knowing and confirming whether there’s a problem with the service or not, proceed to the next step, which is to…
Similar to any other TV box, your V6 box won’t function properly if there’s a presence of improperly connected or loose cables.
All cables are required to be plugged in properly, including the coaxial cable, power cable, HDMI cable.
And, in the event you’re not aware that a coaxial cable is required, it is. In fact, that’s what the next step is…
Most Virgin Media customers have the thinking that only a WiFi connection is required for a VM box to function properly. When, in truth, a coaxial connection is required, too.
The coaxial connection is actually responsible for giving you the networks and channels that are provided by the company’s cable service.
NOTE: Some users may see a C219 error instead of a V6 box not verifying error. To let you know, the C219 error is an error that pertains to cabling and wiring.
The dilemma that most users face isn’t the fact that they don’t have a coaxial cable. Instead, the concern they have is that they don’t have a coaxial point.
This is the source of where a coaxial cable should be plugged in to receive services.
We wouldn’t be able to do anything about it if this is your dilemma. You’ll really have to contact Virgin Media’s technical support team to help you install an additional coaxial point.
Once you’re done with the initial steps, it’s time to perform a restart or a power cycle of your Virgin Media box.
Now, power cycling the box isn’t merely restarting it, there’s a much deeper science in it.
To perform a complete power cycle, follow these steps:
- Turn the box off either via the remote or the front panel of the box.
- When it’s switched off, unplug all cables at the back of the box.
- Leave it unplugged for one (1) full minute.
- Plug the power cable back in first and wait for the welcome screen on the panel.
- Allow it to reboot one (1) more time and when it does, plug all other cables (HDMI, Ethernet, network adapter).
The last step, which is the ultimatum or the concluding step of the process, will involve resetting or clearing the device completely. This means all saved data on the box will be gone and removed.
To do this, you’ll need the V6 Box Controller.
Here’s the process of how it’s done:
- On your clicker, press [HOME].
- From there, navigate to Help & Settings.
- Locate Clear or the Reset V6 Box option out of all the choices there.
- Select Clear and Delete Everything.
NOTE: The process usually takes about one (1) hour to finish. Be sure that you don’t unplug anything during the resetting or clearing process.
Once you’re done with this process, the verification error you’re seeing on your Virgin Media box will be gone!
That being said, you should now be able to use your V6 box and have access to all the channels, networks, and programmes included in your package!
In Step #2 of the process where you’ll have to schedule a technician to install a coax point, you could ask them to stay until you finish the process.
If the steps we mentioned still aren’t enough, then the next best thing to do is to ask them to take a look at the condition/status of the box.
Hardware issues are common, just like all TV boxes from different manufacturers – not all are made equally, so, take note of that.
Alternatively, you can also contact VM’s technical support call centre. Inform them of the troubleshooting steps you’ve done so they can direct and point you to a better and faster resolution.
Read Next: Why is Virgin TiVo Box Stuck on Starting Up?
Hence, if your Virgin V6 or any other box is failing on verification, the best thing to do first is to ensure that where you’re at is not under any outage. Then, make sure all wires and cables are properly plugged in.
Proceed to power cycle the box and when all hardware/equipment are finalized, perform a reset of the box.
Seeing your Virgin V6 box not verifying could be knackering. It could be a nuisance especially if the telly is your main source of entertainment at home.
But, don’t worry, because our guide will be everything you need to solve it! Even if you’re not that knowledgeable when it comes to technology, you’ll never miss it out!
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.