When Virgin TV Go sorry this isn’t available error appears, you’re unable to stream!
The reason for the annoying message could be caused by a few different factors. It’s important to identify the problem first and then proceed with the solution.
Luckily in this guide, we’ve taken care of everything so follow the chronological order of the article to solve the problem!
When Virgin TV Go “Sorry This Is Not Available” message appears, users, the first task is to check whether their Virgin TV subscription is still active. The next step is to check the internet connection as well as any active VPN or outage on Virgin TV’s side!
Let’s proceed with unwrapping the reasons why the error appears!
In case you see the message “Sorry This Is Not Available” when you open the Virgin TV Go app or through the browser, it could mean several things.
The message generally means that your device could not reach Virgin TV services. The problem might be on your side!
Here’s everything that could cause the “not available” message on Virgin TV Go:
- Subscription Expired
- Device Compatibility
- No Internet Connection
- Active VPN (IP address) Fault
- Corrupted App Data
- Outage in Virgin TV Go Servers
- Browser Extensions
It does not matter whether you’re using the Virgin TV Go via the mobile/TV app or you’re trying to stream from your browser.
In this guide, we’ve prepared solution guides for each occasion so you can resolve the problem in no time. Based on your platform follow the respective guide!
To solve the Virgin TV app “not available” error we’re going to use the method of exclusion.
One by one, we all address ALL possibilities, until the true cause is revealed. The only important factor is to follow the guide in its order for the best effects.
Let’s jump right in!
The very first step is to check whether the host device (mobile or Android TV) is compatible with the Virgin TV Go application.
Keep in mind that non-android TVs and streaming boxes will face challenges to acquire the Virgin TV Go application. The app is not supported.
- Users need Android 5.1 or later to download Virgin TV Go.
- Apple users need to have installed iOS 12 or higher for Virgin TV Go.
In case your device is too old to update, it’s time to upgrade. Virgin TV Go won’t work on any operating system below the above statement.
However, if you’re a Firestick user, note that the Virgin TV Go is not included in the Amazon App Store.
The second most important factor is the internet connection of your Virgin TV Go host device!
To avoid the “Virgin TV Go sorry this isn’t available” message, connect your device to the WiFi or enable cellular mobile data for carrier internet.
In case you’re dependent on WiFi, it’s important to check whether the connection is intact by attempting to surf online.
Close Virgin TV Go > Go to Settings > Toggle OFF/ON the WiFi > Test Virgin TV Go!
In addition, you can use a free internet speed test online, to determine your connection speed.
Note: Virgin TV Go stream will only work with internet speed above 5Mbs!
Virgin TV Go is free for users with a Virgin TV membership, allowing you to stream content when you’re on a go.
However, your application access will drop when your subscription to Virgin TV Go expires.
Hence, the next best step is to check whether our members have ended.
- Sign in to your Virgin Media TV (virginmedia.com).
- On the landing page, click on My Package.
- Check the Subscription renewal date.
- Did the billing go through this month?
If you’re confident that the membership is not the culprit, jump into the next solution!
Now that we’ve excluded some of the general things away, we can switch the focus toward the Virgin TV Go application.
The app cache exists both on mobile devices and Android TVs for each installed application.
Thus, the App Cache Data has to be cleaned every now and then for optimal app and device performance.
It’s easy to clean any corrupted data on TV and mobile!
Clean App Cache on Android TV:
- Go to Settings.
- Select Apps/Storage.
- Choose Virgin TV Go!
- Select Clear Cache.
- Confirm by selecting OK.
Note: The option’s “labels” severely depend on your TV's menu!
Clean App Cache on Mobile:
- From the Home Screen, go to Settings.
- Find the Apps/Storage tab.
- In there, select Virgin TV Go app.
- Scroll to the bottom to select Clear Data.
- Choose Clean Cache.
- On iOS device, you can only “Offload” the app from Settings > Virgin TV Go
When the cached data is cleared, the user will be signed off from their accounts.
This applies to any application whose app data has been erased. In our case, we’ll be signing off Virgin TV Go.
Note: Make sure that you’re logging in with an active subscription, Virgin TV Go Account.
The final and most powerful solution is to Uninstall > Install the Virgin TV Go app!
The method is super easy and only requires a few minutes. However, a clean installation always means that we’re getting the latest possible app version.
This is a double-sided method that targets both, corrupted app files and outdated app firmware!
Reinstall Virgin TV Go on Android TV:
- From the Home screen, go to Settings.
- Select the Apps section.
- Select “Downloaded Apps”.
- Delete Virgin TV Go.
- Open Google Play Store.
- Find Virgin TV Go and download the app.
- Sign in to your Account.
Reinstall Virgin TV Go on Mobile:
- Go to Settings > Apps/Storage.
- Select Virgin TV Go.
- Open the App Store/Google Play.
- Download Virgin TV Go freshly.
- Sign in to your Account.
- To uninstall apps on iOS you can simply hold the icon and tap on the “X” button.
Note: Reinstalling the app does not interfere with your Virgin TV Go account settings.
In case you’re experiencing the “Virgin TV Go not working sorry this isn’t available” message with a browser, we’ve prepared some solutions.
Let’s jump right in!
Some extensions such as AdBlockers or VPN will sometimes prevent you from accessing Virgin TV Go on a browser.
Let’s first learn how to remove browser extensions on Google Chrome!
Simply tap on the “puzzle piece icon” in the top right corner. Then, click on the three dots next to the extension you want to remove > Remove From Chrome.
Make sure to disable all suspicious extensions if not all of them. Then test whether you can access Virgin TV Go.
Note: The operation is almost the same for other browsers as well.
Now, if you’re from within the UK, you don’t need a VPN. Simply disable the service, and access Virgin TV Go.
However, from outside the UK, you will need a VPN to connect to a UK server, to be able to access restricted content.
Find the VPN that will get the job done, at the bottom!
In case the “not available” message on Virgin TV Go continues to appear even without browser extensions, it’s time to clear the Cache and Cookies.
Follow the steps below:
- Open the Google Chrome browser.
- Click on the three dots in the top-right corner.
- Select Settings on the bottom.
- Click on the Reset and Clean Up.
- Select Restore Settings to their Original Defaults.
This will clear all data, therefore disconnect you from accounts that you’re logged into. The same goes for Virgin TV Go, so jump into your account and test.
In case nothing managed to help, our best recommendation would be to switch to another browser.
If you’re not using Google Chrome we strongly suggest downloading the browser and attempting to stream Virgin TV Go.
Other alternatives would be Microsoft Edge, Opera, Firefox, or Netscape Navigator!
Thus, the Virgin TV Go “not available” error appears when your app’s version is older and your device is not connected to the internet. We’ve also learned that the app cache has to be cleared every now and then to keep your app and device out of trouble.
Now that we’ve learned why Virgin TV Go sorry this isn’t available we should no longer experience the annoying message. We hope that the guide was helpful.
In case you want to access Virgin TV Go from outside the UK, use Atlas VPN to connect to a British server.
This will help you access Virgin TV Go on a browser or mobile from anywhere in the world. Just don’t forget to disable the VPN when you’re back home!
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.