Wondering what Virgin Media TV error code 602 means? It’s simple!
The error means “Sorry there seems to be a problem”, and the most frequently recommended solution is to reboot the TV box.
However, “there was a problem” could mean anything, and in this guide, we’ll uncover ALL possibilities.
The solution only takes a few minutes!
When Virgin Media code 602 appears when we try to stream Live TV, our first step should be to restart the TV Box. The next step is to inspect the coaxial and ethernet connection, and in case nothing helps, we can factory reset the TV Box.
Let’s next learn more about why error 602 appears and then jump into the solution!
Why Does Virgin Media 602 Error Appear?
When the error appears, it means that your TV Box was unable to connect to the Virgin Media Live TV servers.
What you’ll also see on your screen is the following:
- “Try to re-play the programme you wanted to watch!”
This sometimes does not work, but what we can do instead, is try different channels.
This will help us identify whether the problem appears on ALL broadcasts or just 1 or several channels!
In the meantime, here’s what else could cause the Virgin Media 602 error code:
- Bad Coax/Ethernet Connection
- An issue with a particular Group of Channels
- Unexpected TV Box-software Issue
- Temporary Virgin Media Live TV Outage
The problem you’re experiencing is highly likely to be related to one of the above-mentioned causes.
This is why we’ve created a solution guide, that will address each possibility and only takes a few minutes to read and apply.
Let’s jump right in!
How To Fix Virgin Media TV Error Code 602?
The solution is simple as long as you follow the guide in chronological order.
It’s important not to skip any of the solutions or tips to be as efficient as possible.
With a bit of luck, the problem will be gone by the end of the guide so let’s jump right in!
Solution #1 Power Cycle TV Box
It does not matter what model of your TV Box that you’re using to stream Virgin Media.
The power circulation involves unplugging the device from the power in order to cool down.
This is one of the best possible first steps that you can take, and hopefully, it will resolve error 602.
Here’s how to power cycle ANY TV Box:
- Turn OFF the TV Box using the Power Button.
- Unplug the Power Adapter from the source.
- Wait for at least 3 minutes for the box to discharge.
- Reconnect the Power Adapter in a standalone wall outlet.
- Turn ON the TV Box.
When you’re ready, you can hop into Virgin Media and test some of the Live TV channels. In case they now work just well, there is nothing to worry about.
Most of the users that experienced error 602, reported that a power cycle managed to solve the problem for good.
Alert: Avoid plugging your cable box into a power divider and use a direct wall outlet connection!
In case, however, the problem is still there, proceed with the next solution!
Solution #2 Reconnect Coaxial Cable
The Coaxial connection is what delivers the Virgin Media Live TV content on your screen, and it’s the most important connection.
Since error 602, means that there was a problem reaching the content server, it’s time to refresh the coaxial signal.
- Simply unplug the Coaxial cable on both sides!
Then you would need to tighten and secure the BNC connector into the cable box and wall outlet to make sure that there is no interruption.
In addition, make sure that the cable is not twisted or under pressure since this can interfere with the signal.
Sometimes when the Coaxial cable is damaged, we won’t be able to notice by just looking at the cable. This is why we should always have a replacement Coaxial cable at our disposal.
Tip: Find a replacement Coaxial cable for your TV Box setup at the bottom of the guide!
Solution #3 Inspect Ethernet Connection
Your Virgin Media TV Box is definitely connected to the router via Ethernet cable.
This is what provides the ability to stream live channels and on-demand TV.
However, sometimes this is where errors such as “602” appear when we try to stream Virgin Media on TV Boxes.
- The Ethernet cable should be blinking when connected to the TV Box!
In case the cable is not blinking, here’s what to do:
- Unplug the Ethernet cable from the TV Box.
- Restart your router/modem by pressing the Power button.
- Wait for a few minutes to reset the internet connection.
- Plug the Ethernet cable back into the TV Box (you should hear a click).
- Turn ON your router.
For your router/modem to become online, you need to wait for at least several minutes, until the cable on the back of the TV Box starts blinking.
That means that your TV Box is now connected to the internet, therefore error 602 should be now gone.
Tip: Test your internet by connecting to another device via Ethernet or WiFi.
Solution #4 Retune The TV Box
Sometimes some channels might be unavailable and as a result, you’ll see error 602 when you attempt to stream some of them.
The solution is to retune the TV box, which might retrieve some missing channels or resolve error 602 from existing ones.
Here’s how to retune Virgin TV TiVo Box in easy steps:
- Press the Home button on your remote.
- Go to Settings & Help.
- Choose Help.
- From there choose TiVo Box & Remote tab.
- Click on TV Care on TiVo.
- From there tap on TiVo Missing Channels.
The return will now start and you would have to wait for a few minutes until the process is over. Upon completion, you’ll be notified and you can head back to the channels and test.
You might notice some new channels being added and the error 602 should no longer appear!
Alert: The Coax connection has to be secured otherwise the re-tuning won’t work!
Solution #5 Factory Reset TV Box
In case nothing helps, and some of ALL of the Virgin TV channels show error 602, it’s time to use our most-powerful solution.
Here we’ll learn how to perform a Factory Reset on our Virgin Media TV Box, which is expected to help with any situation or error.
The downside of the factory reset is that the process erases ALL data and config!
Here’s how to factory reset your Virgin TV Box in easy steps:
- From the Home Screen, go to the Menu.
- In the Menu Options, select Settings.
- From there choose Advanced Settings.
- Choose Virgin TV Box and press OK on the remote.
- Click on the Factory Reset option.
- Confirm by pressing OK on the remote.
The Virgin TV Box will now factory reset and you need to be patient. You will notice when the reset is over after the TV box restarts and displays the “Welcome” screen.
As long as the Coax and Ethernet cables are connected, there is nothing you need to do.
Follow the on-screen instructions until you can stream the Virgin TV channels.
The error 602 should no longer be there and you can now enjoy your favourite content in peace.
Virgin Media TV Missing Channels?
In case you’ve identified missing channels after returning or factory resetting the TV Box, there is an easy way to check the source.
Sometimes, certain channels are removed from the user’s channel guide, for a short amount of time. They sometimes are under maintenance.
You can Check The Available Virgin Media TV Channels to determine the issue!
The guide is kept up to date from Virgin Media so you can track recent channel outages to learn why error 602 appeared.
This is based on your package so make sure to check this as well.
Quick Recap:
Thus, Virgin Media error 602 appears because there is a problem reaching the content server and users need to perform a Power Cycle on their TV Box. In addition, the Coax and Ethernet cable should be secured and the TV Box reset if the issue persists.
Wrapping Up:
Now that we’ve learned everything about Virgin Media TV error code 602 we’re ready to solve the issue in minutes.
In case you’ve identified an issue with your Coaxial (signal) cable, we strongly recommend getting a Coax Connection Set.
This way you can be confident that the issue signals are not on your side. Good Luck!
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Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.