If your Verizon router won’t connect to internet and you don’t know the reason, we know it’s a matter of worry!
This guide will be all you need should you be one of the thousands of Verizon users and subscribers who are having bad experiences with your internet!
For you to be able to fix the problem of your router not connecting to the internet, try finding out what’s causing this particular error first.
After that, check on your bills and payments – and see if there are any outstanding balances.
Then, assess the wires and cables you are using on your router. Lastly, restart your Verizon device – you should be good to go!
Reasons Why Your New Verizon Router Won’t Connect to the Internet
Contrary to what most people believe in, your internet isn’t actually pixie dust.
In fact, there are too few common causes why you’re not able to connect to the internet. They include:
Outage or Service Maintenance
Probably the most overlooked reason would be that the provider is undergoing maintenance.
Outages or maintenance services affect an entire region or vicinity – not just you.
Therefore, if you find out that it’s due to service maintenance or an outage, you’d have to wait for it to come back up again.
Unpaid Outstanding Balance
The average person has a stack of bills lined up every single month. Therefore, it’s not actually a sin to forget or to overlook them.
Verizon, just like other providers, gives notifications and warnings about bill payments.
However, if it does not come through naturally, you’ll just be surprised that you are not able to connect to the internet like how you do before.
Router (Hardware) Problem
Our routers are one of the devices we rarely touch; that’s the reason why many of us think that it’s impossible for them to be broken or damaged.
But, what most of us fail to think about is the fact that it can be worn out, too.
All routers have ports and jacks in them, and these jacks have gold-plated contacts that can be removed from their place.
When these gold-plated pins are removed, they wouldn’t properly be able to receive and transmit data.
This can be the culprit of you not being able to connect to the internet like how you did before.
Apart from that, other hardware problems might be the reason why your Verizon upgrade router won’t connect to the internet.
Some of them include:
- A glitch in the IP Address
- DNS cache glitch and errors
- Improper configuration
- Outdated firmware
- Malfunctioning or faulty Ethernet cables
Source Problem
Problems with the source – another probable reason why you’re not able to establish an internet connection.
Oftentimes, you’ll be able to locate the source right outside of your home.
You can trace and track it down through the coaxial cable or the cable at the back of your router, to the outside part of your house.
If you’re not able to connect to the internet with your router, these are the customary causes!
How to Fix Verizon Router Won’t Connect to Internet Issue?
Following this step-by-step procedure below can help and assist you in solving the problem!
Step #1: Identify if There’s System Maintenance or an Outage
The first thing you want to do is to check and see if there’s currently system maintenance or outages in the system.
You’ll know this when almost the entire region or the whole vicinity of where you are is affected.
Moreover, you can also check any outage updates through the Verizon application or their website; you can also call them to know if this is the reason why you’re unable to connect.
Step #2: Check Bills and Account
After that, what you want to do is to review and look at your bills and your payments.
A lot of times, people get confused about them not being able to connect, when the reason is just that they haven’t paid their bills properly.
So, check your latest billing.
Step #3: Assess Hardware’s Condition (Including Firmware Version)
In rare cases, our routers wouldn’t be able to function properly if the firmware is outdated.
You can check this by going inside the admin configuration.
Don’t worry about it because updating it is easy – it’ll be indicated when you log in through the admin configuration interface!
To add to that, faulty and damaged routers could also be a reason for your inability to connect.
So, check and see if your routers are in their healthiest state. Old routers are more prone to being broken and damaged.
Step #4: Restart Router
Lastly, what you have to do is to restart or perform a power cycle on your router.
Power cycling or restarting has proven a lot of miraculous instances in technology.
You can restart your router by simply unplugging it from its power cord.
Alternatively, you can also pull it out of the wall outlet. Then, wait for about 15 to 20 seconds before you plug it back in again.
Doing these religiously can ultimately help you with your dilemma of being unable to connect!
This comprehensive guide on how you can fix this problem has been reported to be extremely effective!
So, do you need to reset your router or your gateway?
Is it Necessary to Reset My Verizon Router?
Resetting your router is like reverting it to its factory settings, or to how you got it when you purchased it.
Its configuration will be back to default, including the name and all its other data and credentials.
You’ll only have to reset it if the above procedure turns out to be ineffective.
To be able to reset your Verizon router:
- Locate the reset button at the back of the router.
- Use a paperclip, a SIM card pin, or any other item to reach the reset button.
- Press and hold the reset button (while the router is turned on).
- On its first contact, the router will shut off. Wait for about 15 to 20 seconds for it to turn back on again.
- Release the reset button and wait for the router to re-initialize.
My Verizon Router Still Can’t Connect to the Internet… What Should I Do?
If you happen to duly accomplish all of these steps – even after resetting it, and it’s still not working, the next best thing to do is to contact Verizon’s technical support team.
Being experts, they’ll walk you through a couple of troubleshooting steps you can do.
It is also worth mentioning that you’ve performed the procedure outlined in this guide as well.
Worse comes to worst, you’ll have to replace the router or the hardware itself.
Conclusion
In the event that you experience that your Verizon router won’t connect to the internet, you can easily go back to this guide before contacting their technical support team.
People have reported seeing successful results after they’ve followed the process.
Some, on the other hand, were able to regain the connection when they performed a reset!
Read Next: Learn how to cancel a line on the Verizon family plan.
Finn Wheatley holds a Master’s Degree in Computer Science from UCL, London. He helped small data science consultancy firms, helping large corporations to grow their data capabilities, deploy advanced machine learning-based analytics and troubleshoot tech-related issues. Check out more about him here.