If your Verizon phone keeps losing service, don’t worry! In this article, we will discuss the causes of the problem and the troubleshooting steps you can take to solve it.
When you're on call and the connection drops, it means your phone somehow got disconnected from the mobile network.
Artificial and natural obstacles likely block the signal.
Does your Verizon phone keep dropping your calls? We got you covered!
To fix the Verizon phone keeps dropping service problem, toggle the Airplane Mode to refresh your network connection. If this doesn’t work, try a reboot to clear the issue and get your phone running more efficiently.
Before we move on to the solutions, let us discuss the reasons your Verizon phone keeps losing its signal.
When your Verizon device keeps losing service, it may be due to issues with your hardware, phone settings, or account.
These can cause hang-ups which can lead to your phone not getting a signal from your carrier.
Other possible reasons include:
1. Network Outage
If Verizon has an issue where they need to shut down their network, you will surely lose your service for a while.
2. SIM Card Problem
If your phone continues to lose service, one of the culprits can be a faulty SIM card.
The contacts may not be secure, or there’s a defect with the SIM which will not allow your phone to connect to the network.
3. Inactive Account
It can be easy to overlook, but you may have forgotten to settle your latest bill.
There could be a problem with your saved payment method that can trigger Verizon to stop your account temporarily.
4. Network Configuration
Not setting your phone up can cause it to lose connection with Verizon. Your phone needs to get the latest settings from your carrier.
Now that you have a clearer picture of why you’re not getting the Verizon signal on your phone, we can now move to the troubleshooting guide so you can get this fixed as soon as possible!
Before you work on any of these solutions, whenever you don’t get a signal on your Verizon phone, the first thing that needs to pop into your mind is a service outage.
You can search for any outages from Verizon.
If there are none, you can reboot your phone to get rid of any temporary connection issues between it and Verizon.
In case your phone keeps losing service Verizon, here are some more advanced solutions you can try:
Now that you know that your issue is not due to a Verizon outage, you want to refresh the connection to your carrier.
The quickest way to do that would be to use your phone’s Airplane Mode feature.
It will disconnect your phone from the cell towers, and when you switch it off, it will reacquire the signal.
Here’s how to disconnect your phone from Verizon:
- Go to your phone’s Settings.
- Search for Airplane Mode.
- Toggle the switch to turn it on.
- Wait for around 30 seconds.
- Tap on the button to turn it back off.
Note: You can also access Airplane Mode by swiping down from the top of your screen to open Apple’s Control Center or Android’s Quick Settings.
One of the causes where Verizon can cut your phone off from their signal is if you have an unpaid bill with them.
It doesn’t happen all the time, but there are instances when you might forget that you have an account due.
The good thing about this particular cause is that once you pay your bill, they will quickly restore your phone’s access to their network, and it will regain the signal.
Here’s how to check your account and pay any outstanding bills:
- Access your My Verizon account.
- Sign in with your email and password.
- Select Billing, then Pay Bill.
- Choose a payment method to complete the process.
Note: So you don’t forget any payments, you can enroll in Verizon’s Auto Pay program, where your monthly bill is automatically paid.
Alert: You can link your savings or checking account or pay using your debit or credit card.
Your phone comes with automatic settings such as carrier selection.
You normally won’t have any issues with this since your phone will simply grab the information embedded in the SIM card.
However, there are instances when the “Auto setting” isn’t the best way to handle it.
To reduce the chances of any error, we recommend selecting Verizon as your carrier, so you continue to get service.
Here’s how to select your carrier manually on your phone:
- Open the Settings app on your phone.
- Select Cellular.
- Choose Network Selection.
- Toggle the switch opposite Automatic.
- Select Verizon.
Note: You will not be disconnected from the network if you perform this step.
You can also specify your preferred network type on your phone.
This means that if you’re on Verizon, you can set whether you want to connect to their 4G or 5G service.
As long as you have a capable phone, we recommend locking into their 4G or 5G service as it can provide a stable signal and high-speed internet.
Here’s how to set your phone to the preferred network:
- Open your phone’s Settings app.
- Go to Cellular, then Cellular Data Options.
- Tap on Enable 4G.
- Select Voice and Data.
- Your network mode is changed.
Note: Setting this up also activates Verizon VoLTE.
One of the reasons why your Verizon phone loses service is it’s running on outdated software.
It can cause your phone’s components to malfunction and not work optimally.
We recommend that you always make it a habit to upgrade your phone’s software, so everything works fine.
Here’s how to update your phone’s software:
- Open your phone’s Settings app.
- Go to General.
- Select Software Update.
- Tap on Install Now.
Note: You can turn on Automatic Updates on your phone, so you don’t have to worry about checking for the latest software version.
Lastly, if nothing seems to be working, you can reset your phone’s network settings.
Doing this deletes your WiFi and Bluetooth connections. It also flushes the settings with our carrier, forcing your phone to reconnect to Verizon.
Here’s how to reset your phone’s network settings:
- Open your phone’s Settings.
- Go to General.
- Select Transfer or Reset iPhone.
- Tap on Reset.
- Select Reset Network Settings.
Note: For best results, you want to restart your phone as soon as the process is completed.
These solutions should get your Verizon up and running in no time. You can also try getting a brand-new SIM card if none of these solutions work for you.
Additionally, you can contact Verizon customer support for more help if you run into any more trouble.
Read Next: Verizon Phone Keeps Dropping Calls?
Now that you know the different ways to fix when your Verizon phone keeps losing service, all you need to do is follow the steps and get your signal back.
The fixes for this issue are incredibly simple, and you don’t need any technical expertise to get it resolved.
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.