When your Verizon phone keeps dropping calls then your coverage is most likely not good.
When you’re located in an obstructed area, or the Verizon phone antenna is covered, the carrier signal might have a hard time reaching your device.
To determine the cause of the problem, we’ve prepared an easy-to-follow solution guide to help you solve the problem in minutes!
The Verizon phone will keep dropping calls when the caller ID setting is disabled or your phone’s date and time are incorrect. To solve the problem, you would need to configure the carrier’s settings, re-insert the SIM card, and conclude by resetting the device.
The solution for a Verizon phone that frequently is disconnected from calls contains quite a few different methods.
We’ve managed to create a complete solution guide so make sure not to skip any of the steps to guarantee that you will solve the problem.
Let’s start with removing limitations first:
The first thing you should attempt to prevent your phone from dropping calls is to enable the Verizon Caller ID.
This trick means disabling your phone’s outgoing status of anonymity, which could be causing the calls to randomly disconnect.
To enable the Verizon Caller ID, follow these steps:
- On your phone, go to Settings.
- Head to “Phone”.
- Scroll down.
- Press on “Show My Caller ID”.
- Save and exit the settings on your phone.
Note: Enabling the Caller ID, means that everyone you dial will be able to see your mobile Verizon number.
Quite a simple solution, but many users reported that hard rebooting their phone helped solve this Verizon problem.
If you haven’t restarted your phone for a while, there may be a memory issue, causing your Verizon-made calls to drop.
To hard reboot most of the phones, follow these instructions:
- Press and hold the power button of the device.
- Wait for the power slider to occur.
- Swipe the power slider towards the left.
- Once the phone has shut down, plug it into the charger.
- Press and hold the power button for 5 seconds.
- Once the logo of your phone appears, disconnect it from the charger.
- Call someone to test.
Notice: Ensure that your charger is active and your phone receives charge while shutting down.
If you’ve traveled recently, or factory reset your phone, the date and time might have incorrect values.
If that’s the case, most of your Verizon calls will either drop or won’t go through at all.
In that regard, you should set the phone’s date to “Automatic” to check if that helps.
To set a phone’s date to automatic, follow these instructions:
- Go to Settings.
- Press on General.
- Head to “Date & Time”.
- Tap the adjustment slider.
- Choose “Automatic”.
- Save the changes and exit.
- Test the Verizon calls.
Note: Setting the phone’s date and time to automatic will automatically sync with a global clock and calendar.
When your Verizon phone keeps dropping calls, chances are that there’s an issue with your Verizon SIM card.
The easiest thing you can do is to take it out and put the card back in. This way you will determine whether the issue is caused because of a displacement in your SIM.
The only thing you will need is a SIM card removal tool or a sharp needle or another similarly thin object.
Here’s how to reinsert your Verizon SIM card:
- Grab the SIM removal instrument.
- Locate the SIM pinhole on the side of your phone.
- Insert the thin object into the small hole.
- Pull out the SIM card compartment.
- Eject the Verizon SIM card.
- Wait for 60 seconds.
- Insert the SIM card back into the slot.
- Put the card holder into your phone.
- Test the Verizon service.
Tip: Use the SIM cut edge to embed the card and match the compartment’s position.
Signal issues are what could make mobile phone calls drop the most. Everything depends on your position and how good the cellular coverage is.
Keep in mind that during a power outage or a thunderstorm the coverage might drop and you can check the strength by looking at the bars on your phone’s screen.
Here’s how to solve and avoid the most frequent factors of interference:
- Move out of dead zones – don’t stay in enclosed spaces (underground).
- Remove the case of your phone – metallic cases can cause interference.
- Go outside – perform a test call outside to determine if changing location helps.
- Don’t cover the antenna – the Verizon antenna is located on the bottom of the phone.
Tip: Make sure to test out the Verizon calling after each of the signal solutions you attempt from the list above.
If your carrier had an update, it’s suggested to undergo the update to solve the call dropping issue.
In general, Verizon phones may often receive update scripts and you can easily apply them through the carrier settings tab.
Here’s how to update the Verizon carrier on your phone:
- Go to the Settings on your phone.
- Head to General.
- Tap About.
- Scroll all the way down to Carrier.
- Next to Carrier, look for an “Update” button.
- Wait for the update to be applied.
- Test Verizon’s calling service.
Alert: This might take a while based on the update size. Don’t shut your phone down during the update to avoid further complications.
Users reported that switching their phones to 3G solved the problem.
Since most of the areas within the U.S and Canada are still primarily covered by 3G signal, the cell coverage would use other services when set to 3G.
This might be a temporary solution when the problem is on Verizon’s side.
To switch your phone to 3G, follow these instructions:
- On your phone, go to Settings.
- Head to Carrier Settings in the “About” tab.
- Choose “Verizon”.
- Go to “Network Type”.
- From the menu, select 3G.
- Test the Verizon calling service on 3G.
Note: If the issue still persists on 3G, there’s no point in keeping your phone on this network. Switch it back to 4G.
In case nothing so far helped and your Verizon keeps dropping calls, you should factory reset your phone.
Perhaps an incorrect configuration, a problem with the memory, or performance problems can cause your Verizon calls to drop.
Here’s how to factory reset most of the phones in easy steps:
- On your phone, head to Settings.
- Go to the General tab.
- Scroll down and enter the “Reset” tab.
- Go to Reset settings.
- Select “Erase everything”.
- Confirm that you want to reset your phone.
- Trigger the reset.
Alert: Resetting your phone will result in permanent data loss.
If you’re using a cloud service, make sure that you’ve made a backup before the reset.
To fix a Verizon phone that keeps dropping the calls, you should enable the No Caller ID and update your carrier’s settings. Moreover, you need to increase the signal strength to improve coverage and re-insert your SIM card to start making normal calls.
Whenever the Verizon phone keeps dropping calls there are quite a few possibilities but twice as many solutions.
In case the problem persists, scroll up to check whether you’ve missed any of our methods.
As a last resort, contact Verizon carrier for additional help and don’t forget to share everything you’ve tried in this post to receive their feedback faster.
Don’t forget that you can find more solution posts such as this one in our technical blog!
Finn Wheatley holds a Master’s Degree in Computer Science from UCL, London. He helped small data science consultancy firms, helping large corporations to grow their data capabilities, deploy advanced machine learning-based analytics and troubleshoot tech-related issues. Check out more about him here.