If your Verizon FIOS remote not working there is a high chance that you did not set it up properly.
Besides the initial setup, you might have an invalid or not listed activation code, and luckily there is a solution.
The most common issue for Verizon FIOS remote not to work remains the inappropriate activation. We can’t exclude the possibility of warned-out batteries, but we assume that you’ve already inspected the obvious things.
Lastly, make sure that the distance between the remote and the TV is not greater than 25 feet, otherwise the remote will become unresponsive.
Once you’re ready with the above-described preparation, it is time to take a look at why your remote stopped working.
Before we start troubleshooting, we’ve figured that it would be really helpful if you get a better understanding of what could possibly affect your remote’s functionality.
Let’s take a look at the most frequent causes when the Verizon FIOS remote simply does not work:
- Not activated
- Warned out batteries
- Hardware/Software glitch
- Set-top Box issues
- Blocked line of sight or great distance
One by one, we will start eliminating possible causes until you’re left with the real reason why your remote is not working. Without further ado, let’s get started.
We’ve found many people online, having the same issue as yours and their solutions were gathered and simplified at your disposal.
The solutions below are designed to uncover and possibly solve the problem, so make sure to try all of them.
Note: Test if your remote is working right after you’re ready with a solution, to find out which of the approaches got the job done.
Each FIOS remote has its own specific activation code that will work only on this particular model.
For this step-by-step guide, we will use the Verizon P265 as an example and if you’re using a different model, there is no need to worry.
The only difference is the activation code and you can find codes for every model here.
Here is how to pair the Verizon FIOS Remote:
- Find the code for your remote model.
- Turn on your FIOS Set-top-box and TV.
- Press and hold the 0 (zero) and OK buttons simultaneously.
- Wait until the LED blinks twice and remains static.
- Insert the remote code that you’ve located earlier.
- Press the Ch+ button several times until the TV turns off.
- Test the remote’s functionality.
In case your code is invalid or not listed anywhere, follow the steps below:
- Turn on your TV and make sure that live channels are available.
- Hold the FIOS TV and OK buttons simultaneously.
- Wait until the LED blinks twice and stays on.
- Press and hold the Play button right after.
At this point, your remote will try different codes for each second that you’re holding.
It could take a while but eventually, your TV should turn off which means that the pairing is successful.
Once the TV is on, test if the remote is working, and if yes, ensure the functionality of all buttons.
Having a second look at how your cables are connected can help users identify a wide range of issues, especially if Verizon FIOS remote volume not working.
Check the contact between your TV, box, and audio systems for any misconfigurations. If possible, disconnect all cables, test their functionality on other devices, and reconnect them from scratch.
We know that you won’t be able to access any settings when you have your remote not working, and in that regard, you can download the Verizon mobile app.
This will turn your smartphone into a working Verizon remote and you will be able to perform a reset.
Note: Your device should be connected to the same network as your set-top box in order for the mobile app to establish a connection.
Once you’ve established control over the device follow the steps below:
- Go to the Menu and select Settings.
- Choose Voice Control.
- From there go to your remote’s model.
- Select the Program Voice Remote option.
- Proceed with Reset Remote SetUp.
This will flush your remote and hopefully resolve any issues preventing it from functioning properly.
In some of the cases we’ve found, Infrared (IR) interference was discovered. This could mean one of two things.
Either there is an object in front of the set-top-box receiver that could be preventing the IR signals from reaching it or there is a high temperature leading to overheating.
Even if the temperature in the room is not that high, your set-top box might be overheating. In that regard, the only thing you can do is lower the backlight (brightness).
To do so, you will have to use the Verizon mobile app once again and access the set-top-box settings.
From there scroll down to find Front Panel Brightness and Front Panel Brightness (Night). Set both to Low and save changes.
Note: The best way to find out if your set-top box is overheating is by turning it off for about 20-30 minutes so it can cool down.
There is a button sequence that if applied properly, your set-top box might start responding to your remote.
Make sure to follow the steps below precisely:
- Make sure that your set-top box is turned on.
- Press the STB button on your FIOS remote.
- Then press the Channel Up and Channel Down buttons one after another.
- Next press the Volume Up and Volume Down buttons, again one after another.
- Test your remote.
If the remote still does not work, you can perform a power cycle as the last resort.
Simply take batteries out, press each button twice (make sure not to miss any), then put batteries back in and test.
Read Next: How to Boost Verizon WiFi Signal?
We hope that now you know why Verizon FIOS remote not working and most importantly how to resolve the issue.
If, however, the problem is still there even after you have applied all of our methods, the only option left would be to call Verizon support for further assistance.
In the worst-case scenario it will turn out that your remote is broken, but don’t worry, there are many cheap universal remotes that you can use as a temporary solution.
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.