Verizon Advanced Calling Not Working? Easy Fix Guide

If you notice your Verizon advanced calling not working, don’t worry, because we have just the guide for you! Whether you’re not able to open or access it, or if it’s active and it’s not doing its job, we’ll resolve it comprehensively!

Reading this guide will give you all the information you need to know about advanced calling!

You’ll not only know what it is, but we’ll also discuss with you what the usual causes are, as well as how you can solve it!

If the advanced calling feature on your Verizon device isn’t working, check the compatibility of your device and the device you’re calling. After that, see if you are connected to a Verizon LTE network. Change the APN settings, if necessary. Then, power cycle and restart your device.

Before we go deep into the realms of solving it. Let us first discuss a few information on Verizon’s advanced calling or HD Voice feature.

What is Verizon Advanced Calling?

Advanced calling, also commonly referred to as HD Voice, is a service that is allowed via Voice over LTE or VoLTE, giving a better and higher quality of calls. It’s a feature that gives you better audio during your calls and conversations.

By default, it’s included in most of the voice plans in Verizon at no additional charge!

If it’s included in my plan, how come it’s not working? What is the reason why I’m unable to utilize the HD Voice or advanced calling functionality on my device?

Reasons Why You’re Not Able to Use Advanced Calling

Many people fail to think that the root of this problem would not always be easily identified.

On the contrary, there are a couple of reasons why this could happen. Among the most common ones include:

• The feature is not included in their plan
• Advanced calling isn’t activated on the line yet
• VoLTE is disabled/deactivated
• The device you’re reaching isn’t equipped with an HD-voice capable phone
• You aren’t connected to Verizon’s 4G LTE network

Out of the different reasons, it’ll be difficult or rather, impossible, to know what the root cause is. Therefore, in troubleshooting this problem, it’s just right that we approach it completely and comprehensively.

Fixing Verizon Advanced Calling Not Working

Before we start, take note that our guide will be comprehensive. Unlike other guides you’ll see online, this tutorial wouldn’t just focus on doing basic troubleshooting steps.

This guide will give you the complete walkthrough of the things you need to do to make your HD Voice feature work!

Step #1: Check the Devices’ Compatibility

It’s easy to say that almost all Android devices would be compatible with HD Voice or advanced calling.

But, to be clear, it’s not 100% available to all. Instead, the devices that are compatible with it would include phones that are newer than the iPhone 6, the Samsung Galaxy S7, and Galaxy Google Pixel.

If you happen to have purchased your smartphone from Verizon recently, it’s automatically compatible.

NOTE: You need to ensure that both your device and the device you’re contacting are compatible with advanced calling.

Step #2: Enable Advanced Calling or HD Voice

If you purchased your device from Verizon in the past year or so, it should, by default, be activated. But, if it’s not activated, here’s a step-by-step guide on how you can do it on both iPhones and Android devices.

Activating HD Voice on Android

1. From Home, go to Settings.
2. In Settings, navigate to Network & Internet > Advanced Calling.
3. On the upper-right corner, toggle the radio button to turn it on or off.
4. Check the box beside HD Voice to activate it.

Activating HD Voice on iPhones

1. Open Settings > Cellular > Cellular Data Options.
2. From there, tap on Voice and Data.
3. Then, enable LTE > VoLTE.
4. Check and make sure that WiFI calling has been enabled.

After this, the advanced calling feature should now be activated and be ready for use!

Step #3: Ensure That You’re Connected to LTE

Oftentimes, we tend to think that our devices are connected to LTE just because we’re able to access mobile data.

But, that’s not actually what the case is. In fact, LTE is not widespread across the U.S. There are certain spots where there’s no LTE coverage, and that’s what you need to take note of, too.

To check if you’re connected to LTE, look at the upper-right or upper-left side of your phone’s screen while on mobile data.

If you see “LTE” there, then that means you’re connected. Otherwise, toggle Airplane Mode ON/OFF for about 15 seconds to refresh the network connection.

Step #4: Remove Incompatible Features

As of the moment, Verizon reports that the advanced calling feature is unavailable and incompatible with the call filter and company name ID features.

You can remove these features by contacting Verizon’s customer support team!

Step #5: Check Your APN Settings

There are some cases that the way the Access Point Name (APN) is set is the reason for your inability to connect to 4G/LTE.

So, ensure that your APN settings are correct. Otherwise, configure it to the correct figures. Here’s how to do it and the data that you need to input:

Changing APN Settings on Android Devices

To do this, access Settings > Mobile Networks. And inside Mobile Networks, select APNs. Select the Menu Button (upper-right side) and click on New APN.

Proceed to enter the following details:

• NAME: Internet/MMS 2
• APN: vzwinternet
• APN Protocol: IPv4/IPv6
• MMSC: mms.vtext.com/servlets/mms
• APN Roaming Protocol: IPv4
• Multimedia Message Port: 80
• APN Type: default/supl,mms

Changing APN Settings on iPhones 

If you’re doing it on an iPhone, open the Apps Menu, and then access Settings. From there, go to Cellular > Mobile Data Options > APN Settings.

Input these details onto the fields:

• APN: vzwinternet
• MMSC: http://mms.vtext.com/servlets/mms
• MMS Max Message Size: 1048576
• MMS UA Prof URL: apple.com/mms/uaprof.rdf

When you’re finished inputting all of these details, save the changes, and exit the page.

Step #6: Power Cycle Your Device

And the last step of the process, which is the procedure to finalize it, is power cycling/restarting. This locks the changes into your device that you’ve done and is a method that has made miracles in the world of technology.

To power cycle your device, turn it off by pressing and holding the power button (for Androids), turning it off for about one (1) full minute, then powering it back on.

For iOS devices, however, press and hold the lock screen and volume down button, and then move the slider.

That’s it! That’s the process of how you can fix your device if you notice that HD Voice is not working!

Advanced Calling is Still Not Working, What Should I Do?

In the event that you find the advanced calling functionality still unusable, contact Verizon’s customer support team.

Let them know about your problem, as well as the troubleshooting steps you’ve done in an attempt to solve it.

If you find that your Verizon advanced calling feature isn’t working, first check the compatibility of both devices first. Then, connect your phone to an LTE network and change the APN settings. If you have features that are incompatible with HD Voice, remove them. Proceed to restart your device to lock all the changes made.

Read Next: Why is Verizon Mobile Data Not Working?

Conclusion

Many people panic when they notice that the Verizon advanced calling feature is not working on their smartphones. Luckily, with this tutorial, you can easily solve this dilemma!

You wouldn’t feel the need to look for a different guide or tutorial any longer!

The best part about this, is you don’t need to be tech-savvy to do it! We drafted this guide as easy as we can so that even beginners can understand it clearly!