When you experience a US Cellular voicemail setup error, don’t panic. In this post, you will learn the causes of the problem and the troubleshooting steps you can take to solve it.
Many users are reporting the voicemail setup error. They claim that their voicemail is creating a problem and not working properly. It usually happens after updating their software.
The good news is that you can solve them with proven solutions like the ones we have!
To fix your US Cellular voicemail setup issue, you’ll need to change your voicemail password. You also want to look into clearing the cache of your Phone and Visual Voicemail apps. Doing this should free up essential storage that will solve your voicemail setup issues.
Let’s take a close look at the various causes of this issue before moving on to our full troubleshooting guide.
It can boil down to several sources when you’re facing the voicemail setup error with US Cellular.
You want to zero in on your voicemail apps, especially if using the visual voicemail feature.
You also want to check your phone’s connectivity as you will have a hard time connecting to the voicemail servers.
Here are the issues that you’re going to face with your voicemail:
1. Problem with Voicemail App
Issues with your voicemail apps can happen, which can stop you from using the feature altogether.
2. Connectivity Issues
If you’re experiencing connectivity errors, you won’t be able to connect to your voicemail, which can display a setup problem.
3. Corrupt Voicemail Cache
Your voicemail apps need enough local storage on your phone to work correctly. The cache can contain errors, which can cause this issue.
4. Improper Network Configuration
If you set up your network wrong, you’re going to have a hard time connecting to everything, including your voicemail apps.
5. Outdated Software
Software is crucial. Old and obsolete software can cause bugs and errors that can disrupt the performance of your voicemail.
We can now proceed to the proven troubleshooting issues to help you resolve this error in no time!
Before you do anything else, we highly recommend that you find out if you’re dealing with a legit issue or just software bugs and glitches.
The first step you need to take is to reboot your phone. Doing this should eliminate any temporary errors and causes so you can focus on fixing the real issues.
In case a phone restart does not resolve your voicemail setup error, here are the next steps you can take.
You’ll need to go through the phone app to access your voicemail. If you’re having a hard time setting it up on your phone, your first suspect would be the phone app.
Software bugs and glitches can occur on the app that can cause problems with your voicemail setup process.
Performing a force restart will flush out the app from your phone’s memory, clearing any temporary issues.
The next time you load the app, you’re essentially starting it up from scratch, allowing you to set up your voicemail properly.
Here’s how to force restart your Phone app:
- Open Settings and tap Apps.
- Find the Phone app.
- Tap Force Stop.
- Tap again to confirm.
- Relaunch the Phone app.
Note: You can also open your app drawer and select Clear All to remove all the apps from your phone’s memory.
If your phone has a Visual Voicemail feature, you need to access the internet to access and set it up.
If you are experiencing connectivity issues, you’ll want to switch your network connection.
Your WiFi may not be offering the bandwidth requirements to communicate with your voicemail servers. If this is the case, you’ll want to connect to your carrier’s data services to access the internet.
Here’s how to switch your network connection on your phone:
- Swipe down to reveal the Control Panel.
- Switch off WiFi.
- Toggle the Mobile Data icon on.
- See if it fixes the Voicemail error.
Note: You can also do the opposite if you’re connecting to your carrier’s data and need to switch to a more reliable connection.
Now that you know that connectivity is not the issue that’s causing your voicemail setup error, you can look at the way it’s set up.
One of the most common fixes for this is changing your voicemail password. It will also fix your voicemail setup error as it will change your account details.
Here are the steps to change your voicemail password:
- Go to Settings.
- Tap Phone.
- Tap Change Voicemail Password.
- Enter your new password.
Tip: Your password should be at least 5 characters long and are random numbers (not consecutive like 123).
If it’s not your password, there is something wrong with your settings. You first want to look at your phone’s network settings.
Changing it a lot of times can leave you confused on how to revert it back.
You don’t have to worry about a thing since your phone should come with a feature that will reset your network settings in one go.
Here’s how to reset your phone’s network settings:
If you are using iOS 15 or later:
- Open your phone’s Settings.
- Go to General.
- Choose Transfer or Reset iPhone.
- Select Reset.
- Tapon Reset Network Settings.
If you are using iOS 14 or earlier:
- Go to Settings.
- Select General.
- Choose Reset.
- Tap on the Reset Network Settings option.
Note: Resetting the network settings on your phone will also reset WiFi networks and passwords, VPN and APN settings, and mobile settings.
Not many users really use the traditional way to check their voicemail. Most will rely on their carrier’s Visual Voicemail feature allowing you to read voicemails just like text messages.
Since you’re using an app for your Visual Voicemail, it’s also prone to issues.
One of the possible issues you’ll face as you’re setting up your voicemail is when the app cache is corrupted. The good news is the solution for this is rather easy.
Here’s how you can do it:
- Go to Settings and open the Applications or Apps.
- Open Cellular Visual Voicemail.
- Tap on Force Stop.
- Confirm your action and open Storage.
- Press Clear cache and Clear data.
- Open Phone.
- Go to All Apps and locate Visual Voicemail.
- Tap Force Stop.
- Tap Clear cache.
- Restart your iPhone.
Note: Check if the voicemail error is cleared.
If not, uninstall the US Cellular voicemail app and use the stock voicemail app until you resolve the issue.
If none of these solutions work for you, we highly recommend that you set up your voicemail again.
You’ll need to go through the steps and create your voicemail folder. You’ll have to start from scratch and make sure to create your voicemail password and even record your greeting all over again.
Even though you’ll have to go through all the steps again, you can rest assured that this will resolve the voicemail setup issues you’re experiencing in no time.
If you have an Android phone, here’s how to set up voicemail:
- Open the Phone app.
- Press and hold 1 on your keypad to call your voicemail.
- Enter the last four digits of your phone number.
- Follow the prompts to set it up again.
Here’s how to set up voicemail on iPhone:
- Tap Voicemail.
- Tap Set Up Now.
- Create a new voicemail password.
- Choose a greeting.
Tip: You will need to record your voicemail greeting again.
If you have tried everything but are still seeing US Cellular voicemail setup error, we suggest you take the ultimate action by restoring all settings of your phone to default.
A misconfiguration may be causing your voicemail not to communicate properly with your carrier.
Now you know what causes the US Cellular voicemail setup error. Once you figure out the main culprit, you can apply the best solution to clear the issue.
Our troubleshooting steps are simple and easy to follow. You don’t need technical skills to perform them.
If none of our solutions work, we suggest you contact your carrier for further assistance.
Finn Wheatley holds a Master’s Degree in Computer Science from UCL, London. He helped small data science consultancy firms, helping large corporations to grow their data capabilities, deploy advanced machine learning-based analytics and troubleshoot tech-related issues. Check out more about him here.