Is your US Cellular voicemail not working? Don’t worry! We’ll help you understand why this happens and what you can do to fix it.
When US Cellular voicemail doesn’t work on the iPhone, users complain that they can’t send, receive, or even check their voicemail.
Two logical reasons responsible for the problem are connectivity issues and software bugs.
If you are unfortunate to experience the same issue, bear with us as we guide you through easy solutions.
Before you begin to fix US Cellular not working, make sure your phone is running the latest software version. Next, reboot your phone to refresh your network connection. If this doesn’t work, clear your saved voicemails and change your voicemail password.
Now, let us discuss the possible reasons your US Cellular voicemail is not working on your iPhone.
When US Cellular voicemail doesn’t work, it is likely the issue is on your end.
Your iPhone may have bugs preventing you from sending and receiving voicemails. Make sure you update your device’s software to the latest version.
Other possible reasons your voicemail isn’t working include:
1. App Malfunction
Your voicemail app may have bugs and glitches that can cause a lot of issues. It can even malfunction in a way where your voicemail will stop working.
2. Call Forwarding is On
When call forwarding and voicemail are enabled, it can cause problems. Your voicemail may not work because your iPhone will forward the call instead of saving it.
3. Obsolete Network Settings
When US Cellular faces outages on your iPhone or a service level, your voicemail may not work. This issue is generally common when iOS updates.
4. Voicemail Storage Full
Probably the most obvious reason your voicemail is malfunctioning is full storage.
You can send and receive voicemail messages because you simply do not have enough space on your iPhone.
Now, you know the possible causes of US Cellular voicemail not working.
Let us proceed to the troubleshooting steps you can perform to eliminate the voicemail problem.
Fixing US Cellular iPhone visual voicemail not working is easy. You don’t need technical experience to perform the solutions.
We do recommend you start with the basics. The first and easiest fix is rebooting your phone.
The issue may lie in the connection between your iPhone and your network provider. Rebooting your phone gives your device a chance to reconnect from a fresh starting point.
Shut your phone down, and wait a few minutes. Turn it back on and give your phone a while to reconnect to the network.
Note: Make it a habit to reboot your phone from time to time to eliminate unnecessary temporary files that may be hindering your device's performance.
If the issue persists after successfully rebooting your iPhone, move on to the following solutions:
You can find your voicemail settings in your Phone app. If your voicemail stops working for any reason, the first place you want to look at is going to be your phone app.
Force closing your phone app can resolve crashing issues, update content, and ensure stability and performance.
If your voicemail stops working, it’s the perfect opportunity to fix it.
- From your phone’s Home Screen, swipe up from the bottom of your display.
- Pause in the middle of the screen.
- Swipe sideways to find the Phone app from the list.
- Swipe up on the app’s preview to close the app.
Note: Avoid force closing apps as much as possible as it negatively affects your phone's battery life.
One of the most common culprits is connectivity issues when your voicemail stops working. Your voicemail relies on your network connections.
If you’re using the traditional voicemail, you need to be connected to your carrier. However, if you have the newer visual voicemail, you need internet data to access it.
Toggling your cellular or mobile data off and on again can help you resolve the issue.
Here’s how you can do it:
- Go to Settings.
- Tap Cellular.
- Turn off Cellular Data for voicemail.
- Turn on Cellular Data voicemail.
Tip: If the setting is off, your phone uses WiFi for that service.
Note: You can also turn on your mobile data from the Control Center by finding the cellular data icon and tapping it to turn it off and on.
Call forwarding can interfere with your voicemail. Having it set up and activated can mess up your entire call system, and it will completely bypass your voicemail.
Imagine a call getting routed to your number and phone.
If you have call forwarding set up, the call will automatically be transferred to your nominated number. The call will never get a chance to go to your voicemail.
Here’s the procedure to turn off call forwarding on iPhone:
- Open Settings.
- Find the Phone settings and go into it.
- Tap Call Forwarding.
- Toggle it off if enabled.
- Use the back button to save changes.
Note: If you set up call forwarding, all incoming calls will be redirected to a different number and no longer go to your voicemail.
Your Carrier Settings manage complex configurations that usually host updates for APNs and MMS values for your phone.
Make sure to get new Carrier updates to bring new features or performance improvements to your device.
If you don’t have the latest updates from your carrier, it will not be able to connect with your network. This can leave you unable to check your voicemail or visual voicemail.
The latest network updates offer maximum functionality and productivity from your iPhone.
If you do not know how to update the carrier settings, use the below steps:
- Launch the iPhone settings.
- Select General, then About.
- Download carrier updates if available.
- Confirm you want to continue with the download.
- Once the download is complete, restart your iPhone.
Note: If updating your carrier settings does not resolve the issue, we recommend resetting the network settings on your phone.
A simple but effective fix is changing your voicemail password. It might not make sense initially, but it kickstarts the refresh process.
Setting up a new voicemail password allows your phone to reconnect with the voicemail servers and restore the connection.
Changing your password might not be a big deal, but it can resolve the issue in no time. We recommend trying it out, especially if you have worked on a few solutions that did not work for you.
Here’s how to change your voicemail password:
- Go to Settings and tap Phone.
- Select Change Voicemail Password.
- Change your Voicemail password.
- Make sure the password is at least 5 numbers long.
Note: Do not use a 4-number password, as the system will only show you an error.
Your voicemails are usually saved on an external server with your carrier. It will not be saved on your phone’s storage, so it’s prone to issues.
Your carrier can only allot so much space for your voicemails that going over it can cause malfunctions in the system.
If your voicemail service with US Cellular suddenly stops working, you want to check if you have gone over your storage budget.
Deleting and clearing the saved voicemails can do wonders and quickly resolve the issue.
Here’s how to delete your saved voicemails:
- Open your Visual Voicemail on your phone.
- Delete messages from the list.
- Get someone to call you to test if your voicemail is working.
Note: You can also remove messages on the Deleted Messages folder to clear up more space.
These solutions should get your US Cellular voicemail working again.
If you’re still experiencing issues, you can contact US Cellular’s customer support to get more help on how to restore your voicemail service.
Read Next: How to Fix US Cellular Hotspot Not Working?
Now that you know how to fix US Cellular voicemail not working, you should be able to do it by following the solutions described above.
Restoring your voicemail is easy; you don’t need any technical expertise to get it up and running again.
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.