UKTV Play not working on Firestick and you can’t seem to resolve the problem?
You’re not alone!
Many users have also experienced this problem and luckily, we’ve been able to come up with the best guide available to settle this issue!
Our well-designed guide is created in a step-by-step pattern in order to regain access to UKTV Play on your Firestick.
To fix when UKTV Play isn’t functioning on Firestick, Restart the device and clear the App Data of the platform. Next, Update your Firestick to the latest version and re-add the WiFi connection. Finally, reinstall the UKTV app as you update it to the latest version.
Before we review the following solutions in more depth, let’s learn what causes the problem!
Before jumping in with the troubleshooting, we’ll review what could go wrong with the UKTV App on your Firestick.
A standard platform problem on your device is a common occurrence during an internet outage, corrupted data formation and outdated software.
Let’s summarize all of these possibilities in this list:
- There is Corrupted Data with the UKTV App
- The App Data of UKTV App is overfilled
- There’s an issue with the Internet Connection on your Firestick
- There’s a problem with the Network Settings of your Firestick
- Your Firestick is Running an Outdated Software Version
After exploring what could potentially prevent the UKTV Play app from working on your Firestick, we shall proceed with the fix guide!
We will go over the best-working recommended solutions, by other UKTV users who had issues with the platform on their Firestick.
This is a common problem in the community and luckily to that, we’ve managed to extract plenty of helpful content to provide you with!
Let’s jump in!
You should start the troubleshooting with a simple Reboot on your Firestick, along with good power circulation.
What’s so great about this solution, is that it will both troubleshoot the hardware and software of your device, resulting in a complete refresh.
If the problem with the UKTV Play app was a temporary occurrence, you should manage to settle the issue after this solution!
Follow these instructions to properly restart and power cycle your Firestick:
- Go to Power on your Firestick, in Settings.
- Press “Shut Down”.
- Wait for the Firestick to go off.
- Unplug the Firestick from the USB Cable and Your TV.
- Wait for 5 Minutes while the Firestick is unsettled.
- Re-attach the Firestick to your TV and then the power supply USB cable.
- Turn on the device.
The goal of unplugging your Firestick is to achieve the Discharge of the device.
This will withdraw all of the intact electricity, you’ll have the hardware and software of the Firestick refreshed. The device will also cool down a bit, and be able to properly refresh.
Note: Keep the Firestick unplugged for longer to discharge it even better!
Assuming that you’re aware that all online platforms (UKTV included) require an internet connection, we should take a look at Firestick’s internet/ WiFi connection.
In case the device got disconnected from the WiFi or a temporal connection glitch has occurred, reconnecting the device is the only way to get UKTV running again.
Here’s how to manage the Wi-Fi on your Firestick:
- Head to the Settings of your Firestick.
- Access the System Tab.
- Navigate to WiFi.
- Locate your Home Network from the list of available connections.
- Type down the Security Password for the Wi-Fi.
- Hit “Connect”.
Your Firestick should take no longer than 60 seconds to perform the connection.
After that, all online services should become available again, if the Firestick was disconnected by now.
Note: Once your Firestick’s connection is restored, attempt to access the UKTV Play app!
App Cache or Data, generates steadily during the usage of a certain application.
This is common for all smart devices that contain storage and cache files are sent there while using any installed application.
Overfilled App Cache can slow down the performance of your device and even prevent some applications from launching, such as the UKTV Platform on your Firestick.
To uninstall the UKTV App’s cache, follow these steps:
- Launch the Settings on your Firestick.
- Press “Applications”.
- Head to “Manage Installed Applications”.
- Browse the list.
- Tick the UKTV App.
- At the top, select “Clear Cache”.
- Finally, choose “Clear Data”.
- Exit the tab and test the UKTV App.
Once the UKTV’s app cache has been cleared, it should also start working faster than it did by now.
This is simply because of the space it takes on your drive while having much cache.
Tip: Repeat this process for all apps installed on your Firestick to boost the performance!
Many users have suggested that Updating your Firestick could settle the problem with the UKTV platform.
By keeping your Firestick updated, you’re allowing all services of the software to achieve compatibility level with the installed applications.
- Fire TVs and Firestick 4K automatically check for updates while connected to WiFi
There’s a way to Manually Update your Firestick.
Here’s how to do it:
- Press the Settings Icon.
- Scroll down and select “My Fire TV”.
- Choose “About”.
- Scroll down even further and select “Check for Updates”.
- If an available update appears, press the “Update” button.
Once your Firestick has begun updating, it will take the device 3-4 minutes in order to download, install and apply the update. Be patient while the process is still ongoing.
Alert: Interacting with your Firestick in any way may cancel the update process.
Perhaps, Reinstalling the UKTV Platform is the quickest way out of this problem!
By removing the platform and then re-acquiring it, you’ll reset all settings, features and configurations you’ve made to the app that could be causing the issue.
Changing settings on the UKTV app’s profile could cause problems with the launch and result in this problem.
Here’s how to reinstall the UKTV App on your Firestick:
- Head to Settings.
- Press Applications.
- Open the “Manage Installed Applications” section.
- Scroll down and locate the UKTV App.
- Tick the checkbox next to the app.
- Press “Uninstall” at the top.
- Once the UKTV App is removed, re-acquire it from the App Store.
- Download the platform.
- Sign in using your credentials.
Keep in mind that for installing apps through your Firestick’s app store, the internet is required.
If you’re still experiencing network-related problems and can’t use UKTV Play, proceed with our next and final solution!
Note: Allow “Automatic Updates” for the UKTV App once it has been reinstalled.
Judging by what we’ve tried so far, this problem looks like an Internet-Related Issue.
There’s a quick way to settle all network problems with your Firestick and get the UKTV Play app working again.
You’ll have to Reset the Wi-Fi of your Firestick and then get it reconnected back to the network.
Here’s how to reset your Wi-Fi Connection in easy steps:
- Use your Firestick remote to launch the Settings Tab.
- Navigate to Network.
- Press your Already-Connected Network.
- Head to “Manage”.
- Choose “Forget the Network”.
- Confirm your choice by pressing “Select”.
- Discover your Wi-Fi again.
- Reconnect with the network.
Resetting your Firestick’s WiFi means that all network configurations that have been made on this connection will be reverted to factory defaults. This is an irreversible action, beware!
Note: Forgetting the network may take Firestick up to 30 seconds to perform.
Hence, to fix when UKTV Play isn’t working on Firestick, restart your streaming stick and manage the internet connection. Next, clear the generated app data of the UKTV app and update your Firestick to the latest available version. Finally, Reset the Wi-Fi.
Thus you know why UKTV Play is not working on Firestick and what you could do to resolve the problem.
We’ve been over the most helpful solutions that were shared by users with the same problem you’re also experiencing so good luck!
We hope that this guide was interesting and helpful to read and to discover more about UKTV Play connect, make sure to check our blog.
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Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.