Whether you’re moving out or moving into a new home with DIRECTV, the first thing that’s probably in your mind are the details to transfer DIRECTV account to another person.
By transferring the DIRECTV account to another person, you’re giving him the responsibility for payment and maintenance of the account.
Let’s find out how to transfer your account to another person and the most common reasons why this is done.
Transferring your DIRECTV account to another person is done from the AT&T website under TOBR or Transfer of Billing Responsibility.
How to transfer a DIRECTV account to another person? People who don’t stay permanently in one location may opt to transfer their DIRECTV account to another person.
Here are the top reasons why it’s done.
- To avoid any responsibility should the new user have trouble paying for the service.
- To prevent receiving any marketing emails, texts, or calls from DIRECTV.
- To clear their accounts and apply for a new one with another carrier.
Note: When transferring accounts, you cannot transfer any Rollover Data or Rollover Minutes from your account and any remaining balance should be settled.
DIRECTV users often wonder “Can you transfer a DIRECTV account to another person?” Yes, this is possible and you can do this through the DIRECTV AT&T site.
Step #1. Visit AT&T TROBR to create an Online Transfer Request
Open a browser on your computer and visit AT&T TOBR Page. From this site, log in to your AT&T account with your details.
You must have no leftover balance or overdue balance to start the transfer request. This site is also where you can transfer your services to another address.
Step #2. Go to Transfer of Billing Responsibility
After logging in, go to the Transfer of Billing Responsibility tab. This is where you can process your request to transfer your account to another person.
If you use this log-in or ID to maintain more than one DIRECTV or AT&T account, choose the one that you wish to transfer.
Be sure that you’re transferring the correct account! Double-check with your bill. Double-check the address as well especially if you have more than one DIRECTV account.
Step #3. Choose the service you want to transfer
To make sure that you’re choosing the right account, check your account number from your current bill.
If you have bundled services, you may need to unbundle these before you can proceed with the transfer. To unbundle your services, contact customer service and speak to a live agent.
Talk to an agent to remove bundled services. You may also transfer a bundled service to another person, the process is the same.
Step #4. Confirm and accept the Terms of Transfer
Enter all the info needed to process the transfer. After completing this, you will be asked to read and accept the transfer terms of DIRECTV.
Take time to read the transfer terms and make sure everything is clear.
Call customer service or use the chat service if you have any questions about the terms.
Step #5. Follow all the prompts and complete the info
After confirming the terms, there will be several prompts until all the info is complete.
You will know that your request is being processed when you receive a 6-digit number, a reference number to refer to the call. Keep this reference number and click Submit.
- Transfer requests may take time to process, and you may need to follow up often.
- Copy the reference number for the call and save it. You’ll need this for follow up.
Step #6. Inform the new owner about the transfer
You’re ready to inform the new owner of the transfer. Provide the email address that you used to process the transfer as well as the account number you want to transfer.
You need to do this as soon as you can because the new owner has only 14 days to accept the account transfer.
Once he accepts the transfer, he also accepts all the responsibility of the account. He will finish the remaining steps to transfer the account.
Don’t forget to remind the new owner that he only has 14 days to complete the transfer.
The new owner inherits the account only and not any promos or freebies that you may have enjoyed.
Step #7. The new owner completes the transfer
The new owner will now complete the transfer from his end and will also need to secure a reference number for the transaction. You can confirm that the new owner has done his part when you receive an email from DIRECTV about the transfer.
If you’re still waiting after 14 days contact customer service to see if you can get an extension.
Contact the new owner and remind him about the transfer and the new deadline (if permitted).
You may process the transfer of account for your DIRECTV to another person by calling customer service. Their numbers are 1 (800) 531-5000. Ask for a live agent to assist you.
The agent will ask you to provide answers to some security questions to verify your account before transferring.
You may also visit a DIRECTV office for the transfer. You need to present your ID, a copy of your bill, or a paperless copy and information about the new owners or tenants.
If you have any unpaid balance, you can settle this at the DIRECTV office to start the transfer process.
You can transfer your DIRECTV account to another person by processing a Transfer of Billing Responsibility through the DIRECTV AT&T website.
Read Next: Can I Use Old DIRECTV DVR without Service?
When you transfer DIRECTV account to another person, it will save you from any future financial liabilities in case the new owner fails to pay his plan.
Also, transferring your responsibility will clear your name from the account and settle any unpaid balance before you take a new carrier.
Finn Wheatley holds a Master’s Degree in Computer Science from UCL, London. He helped small data science consultancy firms, helping large corporations to grow their data capabilities, deploy advanced machine learning-based analytics and troubleshoot tech-related issues.