tesco mobile insurance claim

Want to know how to make a hassle-free Tesco Mobile insurance claim? We got you!

It can be frustrating and stressful to deal with the aftermath of breaking or losing your phone. You’ll have to pay a lot to repair or replace it and lose all your contacts, photos, and data. 

To claim your Tesco Mobile insurance, one of the first things you do is report an incident involving your form. You’ll then need to complete a claim form, provide supporting documentation, and wait for it to be accepted.

Now, let’s talk about how to make an insurance claim on Tesco Mobile!

Full Guide on Tesco Mobile Insurance Claim

guide on how tesco mobile insurance claim

Whether you have Tesco Phone Insurance or Tesco Mobile Protect, this article will help you understand your policy and teach you how to use it effectively. 

How to Claim on Tesco Mobile Insurance

Phone insurance saves you from loss, theft, or damage. It covers pet or malicious damage and gives you a new device quickly. You get peace of mind and protect your investment by getting one. 

Reporting Incidents

If anything happens to your phone, you should notify Tesco Mobile immediately.

This action prevents unauthorised use of your phone or SIM expedites the claim process, and reduces the risk of claim rejection or invalidation. 

Depending on the type of incident, you will have to contact different parties.

Lost or Stolen Device:

  1. Report to Tesco Mobile Customer Care immediately to prevent fraudulent use.
  2. Dial 0345 301 4455 from another phone.
  3. Add the country code +44 if you are calling from abroad.
  4. Report it to the police immediately and get a crime reference number.

Accidental, Malicious, or Pet Damage:

  1. Report to the Tesco Mobile Insurance team within 30 days of discovering the damage.
  2. Dial 0345 030 3290 from Monday to Sunday.
  3. Submit a claim using the online claims tool. 

Breakdowns Outside of the Warranty Period:

  1. Report to the Tesco Mobile Insurance team within 30 days of discovering the fault.
  2. Dial 0345 030 3290 from Monday to Sunday.
  3. Submit a claim using the online claims tool. 

Documentation You Need

the documentation you needed

To report an accident or make a claim, you need to provide relevant information and documentation to support your case.

This may include:

  • Your name, address, phone number, email address, and date of birth
  • Policy number and IMEI number
  • Make, model, colour, and memory size of your phone
  • Date and time of the incident
  • Details of what happened and how it affected your phone
  • Location of the incident
  • Crime reference number
  • A purchase receipt or invoice
  • Your recent bill or statement
  • Valid ID

You also need to provide additional information or documentation, such as photos of the damage, fault details, and error messages. 

Note: Keep all original documents safe and send copies to the Tesco Mobile Insurance team when requested. Also, keep a record of all the communication and correspondence with them.

Steps on Making the Claim

Once you have reported the incident and gathered the necessary documentation, make the claim. 

the steps for making a claim

Online

  1. Go to the Tesco Mobile website: tescomobile.com.
  2. Log in to your account and click My Account.
  3. Select Tesco Mobile Insurance.
  4. Click Make a Claim.
  5. Fill out the online claim form and upload supporting documents.
  6. Click on Submit. 

Phone

  1. Call the Tesco Mobile Insurance team on 0345 030 3290.
  2. Provide the information and documentation needed. 
  3. A customer service representative will help you complete the claim process. 

Tesco Mobile Phone Insurance Claims Status

Once you have already filed a claim for your Tesco Mobile phone insurance, proceed to check the status of your claim.

Remember that it takes a few days for the status to update, so be patient. 

These are the different status updates for your Tesco insurance claim:

  • Accepted
  • Partially accepted
  • Rejected
  • Pending

If you have any concerns, don’t hesitate to contact Tesco customer service for more information. 

Device Repair

ask for a device repair

If your phone is damaged but repairable, the Tesco Mobile Insurance team will arrange for it to be fixed by an authorised service centre.

These are what you have to do:

  1. Call Tesco Mobile customer service.
  2. Request a prepaid envelope or courier service for your phone.
  3. Pack your phone securely in the box or envelope. 
  4. Send it to the service centre with the label attached.
  5. Track your phone’s progress online using the reference number on the label. 
  6. Wait for the repair status and charges.
  7. Receive your repaired device within 5 working days. 
Note: You don’t have to pay the claim excess fee if your phone is repaired. But, you must pay for any additional cost not covered by your policy.  

Device Replacement

The Tesco Mobile Insurance team will replace your phone with a new or refurbished device of the same or similar kind if it gets lost, stolen, or damaged.

the device replacement

But, you will need to pay the claim excess fee and return any original accessories before you get your replacement device. 

Tesco Mobile Vouchers

If the Tesco Mobile insurance team cannot replace your device with a suitable one, they will give you vouchers instead.

Whether you use these vouchers to buy a new phone or SIM card from Tesco Mobile online or in-store is up to you. 

Note: You will need to pay the claim excess fee and get vouchers worth your original phone's current market price value. 

What Happens If Your Claim is Rejected

what will happen if the claim is rejected

Suppose you receive a notification email or letter explaining the reason and providing further information on how to appeal or complain.

In that case, your claim is rejected or declined for the following reasons:

  • Expired or cancelled policy
  • Incidents not covered by your policy
  • Incidents caused by negligence, misuse, abuse, fraud, or criminal activity
  • Incidents not reported within the required time frame
  • Incomplete, inaccurate, or fraudulent details
  • Unpaid claim excess fee
  • Blocked or blacklisted device by Tesco Mobile
Note: Speak to a Tesco Mobile advisor. Let them explain why your claim is rejected and help you resolve it. 

Limitations with Your Coverage

While Tesco Mobile Insurance covers most incidents, it has limitations and exclusions you should be aware of. 

some limitations on coverage
  1. Max 2 claims per year or policy
  2. No claims in the first 14 days of policy or device
  3. No claims for cosmetic damage only
  4. No claims for unauthorised charges or costs
  5. No claims for data, software, or content
  6. No claims for non-original accessories
  7. No claims for modified or tampered device

To see all the details and conditions of what your policy covers and doesn’t cover, check the Tesco Mobile Insurance terms and conditions. 

What About Expedited or Emergency Claims

Sometimes, you need to make an expedited or emergency claim if you urgently need a replacement for your device.

To do this:

  1. Contact Tesco Mobile Insurance immediately. 
  2. Provide the necessary information and documentation. 
  3. Provide proof of the emergency, like a police report or medical certificate.
  4. Wait for your claim to be processed.
  5. You will be notified in writing of the claim decision. 
Note: Expedited or emergency claims are not guaranteed and depend on the availability of evidence, stock, and delivery.

Tesco Mobile Customer Support and Claim Assistance

the tesco mobile customer support

For any concerns or queries related to your policy or claim, feel free to reach out to the Tesco Mobile Insurance team.

They are always available to assist you even on bank holidays (except Christmas Day and Easter Sunday). 

Here’s how you can reach them:

  • Phone: Call them on 0345 030 3290 from the UK or +44 0345 030 3290 from abroad.
  • Online: Use the online claim form found on their website.
  • Email: Send them an email at tescophoneinsurance@asurion.com.
  • Post: Write to Tesco Phone Insurance Claims Team PO Box 71012 London W4 9FW

You can also contact Tesco Mobile Customer Care for general inquiries about your account or network service.

  • Phone: Call them on 4455 from a Tesco phone or 0345 301 4455 from another carrier
  • Online: Use the online chat service or complete the contact form.
  • Post: Write to them at Tesco Mobile Limited Dumers Lane Radcliffe Bury BL9 9QL

Top Tips for Smooth Claims with Tesco Mobile Insurance

tips for smooth claims on tesco mobile

To make sure your claims are successful, follow these tips:

  1. Read and understand your Tesco Mobile Insurance policy.
  2. Take care of your phone.
  3. Keep your documents safe and handy.
  4. Report any incident immediately.
  5. Pay your fees on time. 
  6. Cooperate with the insurance team.
  7. Check your replacement or voucher carefully and report discrepancies immediately. 

Bottom Line

If your phone is broken or lost, file a Tesco Mobile insurance claim online or by phone within 30 days of the incident. To do this, fill out an online claim form and provide proof of purchase, identity, and other relevant documents. 

Once approved, you will receive a replacement phone or voucher for the value of your phone within a few days. 

For more Tesco Mobile articles, visit our blog!

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