Confused by the TELUS WiFi Booster red light? Here’s why that happens!
Your TELUS WiFi Booster has a particular way to display problems going on with the setup and the cable connections.
The red light is one of these indications that something has gone wrong with either the connection or one of the devices in your setup.
Here’s how to settle this problem in easy steps!
To fix when TELUS WiFi Booster displays red light, reboot both your network device and the booster. Next, manage the Ethernet Connection between both of the devices and reposition the secondary booster close to the main unit.
Proceed with our brief summary to understand the causes of the issue!
Why Am I Getting Red Light On TELUS WiFi Booster?
Red Light on whatever electronic device nowadays couldn’t mean a good thing. This also applies to your TELUS WiFi Booster.
A red light on the booster means that the device has failed to connect to the modem’s network.
In order to set up your TELUS WiFi Booster, it must be wired with the network modem or device. This is where the booster will receive internet from.
However, the causes for this problem vary, so let’s summarize them all in this list:
- There is a Network Outage with your network device
- The TELUS WiFi Booster has Power Issues or is constantly rebooting
- There’s a fault with the Network Cable that hooks up the booster with the modem
- A Hardware Fault with either the modem or the booster device
To properly troubleshoot this problem, proceed with our upcoming fix guide!
TELUS WiFi Extender Red Light – Fixed!
We hope that you were able to understand what exactly causes the red light on your booster and what it exactly means.
Now we’ll go into troubleshooting mode and make sure that the red light problem is eliminated for good.
Make sure to carefully follow the order of our solutions, steps and notes!
Solution #1 Reboot the Network Device/TELUS Extender
First, we’ll be performing a simple Reboot on both your TELUS Extender and network devices.
The chances are too high for this to be a temporary issue, a Restart should be able to get the network of your TELUS WiFi Booster back online.
You’ll also learn how to perform an Advanced Reboot that’ll also discharge the hardware of your devices and resolve issues furthermore.
Let’s begin with rebooting your TELUS Extender!
How to Reboot (Power Cycle) TELUS Extender:
- Disconnect the Extender’s Power Cable from the source.
- Wait for 5 Minutes while the extender’s power is cut.
- Re-attach the supplying cable of the extender back into an electrical outlet.
How to Reboot (Power Cycle) a Network Device:
- Press the Power Button on your Modem or another network device.
- Wait for the device to shut down.
- Unplug the Power Cable and wait for 5 minutes.
- Re-attach the power adapter of the network device.
- Turn on the device and test…
Once both of your devices have power cycled already, check the LED indicator on your TELUS WiFi Booster.
If it displays steady Blue Light then everything with the network is fine.
Note: Proceed troubleshooting if the LED on your WiFi Booster remains solid red.
Solution #2 Reconnect/Replace the Ethernet Cable
Chances are that a fault with the Ethernet Cable Connection has occurred.
In order to make your main booster recognize the network, you must wire the booster to the network modem, using an Ethernet Cable.
If a fault occurs with that given connection, the booster’s access to the network will be restricted and therefore the red light will occur.
- Disconnect the Ethernet Cable from both ends and then reinstall it again
To refresh the network access of the TELUS Booster, you’ll disconnect the Ethernet cable and then connect it back in.
However, if the light on your TELUS Main Extender remains in red colour, you should consider replacing the Ethernet Cable.
Alert: Do not use second-hand network connection cables!
Solution #3 Manage Distance with Secondary Extender
In order for a quality Mesh Network to be achieved in your home, both of the extenders must be placed at a measured distance from one another.
If the secondary booster is too far away, your main base unit will disconnect and if the secondary unit is too close the other hand, no mesh will exist.
What you should do in this solution is make sure that the secondary extender is 30 meters away from the main unit.
- Disconnect your secondary unit and place it closer to the main base unit
After that, watch out for the LED indicator on your main extender. If it still remains red, place the secondary booster even closer and recheck the LED.
Repeat these steps until the LED indicator on your main base unit turns in Blue Color.
Alert: Do not place the secondary extender too close, since this will ruin the Mesh Network.
Solution #4 Re-Add the Booster in the TELUS App
Next, we’ll be re-adding the booster in the TELUS App to fix the “TELUS WiFi Booster red light” problem.
Since the platform is what essentially connects your booster to the WiFi, a potential problem with the TELUS App could make your booster go offline.
- Don’t mistake the WiFi for the Network Connection, established with the Ethernet
To re-add your booster in the TELUS App, follow these instructions:
- On your mobile device, launch the TELUS App.
- Navigate to “Settings” using the on-screen operator in the app.
- Head to “My Devices”.
- Locate the Booster’s connection in the following tab.
- Highlight the booster and choose “Unpair”.
- In the same “Devices” tab, press “Add New Device”.
- Follow the instructions all-over again, to re-add your TELUS Booster.
The setup will require you to establish the basic settings profile for your TELUS Booster, that’ll exist in the TELUS app.
Alert: Make sure you get the Wi-Fi password for connecting the booster correctly.
Solution #5 Reinstall the TELUS App
One of the reasons that your TELUS WiFi Booster would go offline and display a red light is failed connection with the TELUS App.
In order to get this problem settled, you must reinstall the TELUS application on your mobile device and retry the connection.
If the issue persists after re-adding the booster to the TELUS platform, it would only make sense that there is a fault with the platform, unpairing the booster.
How to reinstall the TELUS App:
- On your mobile device, navigate to Settings.
- Press “Storage”.
- Navigate to the “Apps” or “Applications” section in the tab.
- Use the search field to localize the TELUS App.
- Highlight the platform and choose “Uninstall”.
- Wait for the TELUS app to be removed from your mobile device.
- Re-acquire the TELUS app from your device’s App Store.
- Sign back into your profile and Re-add the booster.
Once the booster is re-added to the TELUS app, check if the red light would go back to Blue Color which is considered a regular LED indicator colour.
Note: When installing the TELUS App after the reinstalling, allow “Automatic Updates”.
Solution #6 Reset the TELUS Booster
To give our troubleshooting a final, we’ll be performing a Reset Sequence on the TELUS Booster.
This is our most powerful solution so far and it’ll probably get the problem with your booster resolved.
Just make sure you’re executing our instructions carefully and reading all of the details that shouldn’t be missed.
Here’s how to reset your TELUS Booster:
- Insert a sharp and thin object into the Reset Pinhole of the Booster for 15 seconds
Once holding the reset button on the pinhole of the booster, the device should go into reset mode.
It will first perform a reboot and then re-launch all services as the software is already refreshed.
Note: You’ll have to re-add the booster in the TELUS app after the reset is complete.
Hence, to fix when TELUS WiFi Booster red light is being displayed, reboot your modem and router and then reconnect the Ethernet Cable. Next, re-add the booster in the TELUS App and Reinstall the platform. Finally, perform a Factory Reset on the TELUS Booster.
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Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.