Why is T-Mobile Visual Voicemail Not Working? Know How to Fix

T-Mobile Visual Voicemail not working is a common problem that their subscribers face.

Their voicemail is truly reliable, but there are times when it fails, and you will have a hard time checking your voicemails.

A majority of the time, when you are experiencing your T-Mobile Visual Voicemail not working, it is likely a software bug. The quickest way to resolve the issue would be to restart the app or your phone. This should clear out any bugs or glitches and should allow the app to synchronize.

Of course, it’s annoying not to check and receive your voice messages right away.

Especially if you are expecting an important one, you would want to listen to them as soon as you get the chance.

Why T-Mobile Visual Voicemail Not Working

Several reasons are going to cause your T-Mobile iPhone 7 Visual Voicemail not to work.

The good news is that they are common issues that are incredibly easy to fix.

You don’t even need any technical expertise since you can just follow the troubleshooting instructions on this guide.

So, you have a better idea of the causes of this issue, here are some of the most common ones that you will encounter.

Service Outage

It happens, and T-Mobile’s voicemail service does go out now and then. Without the service, your Visual Voicemail app will not sync, so you will not receive your voice messages.

Outdated Version of the App

If you have not set automatic updates on your phone, you are likely running an outdated app.

There would be times when T-Mobile discovers some software bugs or glitches that require an app update.

App Files are Corrupted

During your everyday use, some app files can get corrupted or mistakenly deleted by your operating system.

If this happens, there is a chance that you will not notice something wrong with the app except that it will not sync.

Conflict with other Apps

Some apps can get in the way of T-Mobile’s Visual Voicemail. This is especially true if they are using similar permissions on your phone.

This is a rare occurrence but one of the harder ones to identify and solve.

How to Fix T-Mobile Visual Voicemail Not Working

If your T-Mobile Visual Voicemail is not working correctly and not displaying your messages, you will need to fix it. The great news is that it is likely a quick and easy fix.

Our troubleshooting guide should help you identify the problem and solve it.

You should be able to get your voice messages in no time, especially if you expect an important one that day.

Solution #1: Restart Your Phone

If you are experiencing the T-Mobile Visual Voicemail app not working correctly, you need to do a power cycle.

It’s a quick way to refresh your phone’s memory and software, so they load correctly.

Here’s what you should do to clear out minor software bugs and glitches:

1. Press and hold the power button on your phone.
2. Wait for the power menu to appear on the screen.
3. Select restart and allow your phone to reboot.
4. Wait for your phone to power up.
5. Check the Visual Voicemail app if it works.

Note: This may not sound like a fix, but a quick restart can do wonders for your phone and apps.

Make sure to periodically shut your phone down or perform a quick restart to refresh the apps and your phone’s operating system.

Solution #2: Restart the Visual Voicemail App

Sometimes restarting your phone may not be enough to clear out all the software bugs and glitches.

There are times when you need to be a little specific and flush out the memory usage of your phone by restarting the visual voicemail app.

1. Swipe up from the bottom of the screen.
2. You will see a list of currently running apps.
3. Select the thumbnail of the Visual Voicemail App.
4. Swipe up until the thumbnail disappears from the screen.

Note: These should work for both iOS and Android devices. 

Once the app thumbnails disappear from the screen, you can open them again, which effectively restarts the app.

Solution #3: Clear the Cache and Data of the App

Apps collect data and store it in your phone to help it improve its performance.

However, any of these stored data can also get corrupted and cause this specific error. If this is the case, you will need to delete this to fix the issue.

1. On your Android device, go to Settings and choose the App option.
2. Select Visual Voicemail from the list.
3. Go to Storage.
4. Look for the Clear Data and Clear Cache buttons, and tap on them.
5. Try launching the app to check if it is working.

Solution #4: Update the Visual Voicemail App

Make sure that you are running the latest version of the Visual Voicemail app.

If you are running an outdated app, there is a good chance that it’s the app causing the issue.

The solution is simple, to get rid of the issue, you need to update the app. This will fix the bugs, glitches, and other performance-related problems that you may be experiencing.

Here are the steps to update your app:

1. Open the app store on your phone.
2. Check if the Visual Voicemail app has an update.
3. If the update button is next to it, click on it.
4. Wait for the download and installation process to finish.

Note: This should quickly resolve the issue of the Visual Voicemail app not working correctly or synching. 

Make sure to try out the app after it has been updated to see if you are still experiencing the issue.

Solution #5: Reinstall the App

Sometimes an app update may not be enough to resolve the issue. The files that are affected can be so deep that you will need to reinstall the app.

You should take this step if you have tried the rest of the troubleshooting steps on here.

1. Uninstall the app.
2. Open your app store.
3. Search for T-Mobile’s Visual Voicemail app.
4. Click on Install.
5. Try opening the app to see if it is working or not.

Solution #6: Service Is Down

If all else fails, you might want to check if T-Mobile’s voicemail service is down.

It does not happen quite often, but it accounts for the failed synchronization that you will experience in the app.

Here are the steps you need to take to confirm if the voicemail service is down:

1. Call your voicemail inbox.
2. Check if there are new messages that are not synced to the Visual Voicemail app.
3. Leave a test message to see if the voicemail service is indeed down.

Note: If the voicemail service is down, you will not be able to leave a test message and listen to it.

You can also contact T-Mobile’s customer support, but they should be working to restore it.

Read Next: How To Fix T-Mobile Wifi Calling Not Working?

Last Thoughts

Resolving this issue of your T-Mobile Visual Voicemail not working can be a quick process. Restart your phone since it’s likely a software glitch or bug that will not allow you to sync your voice mailboxes to the app. You can also try restarting the app, as these should remedy the situation.

If you continue to experience T-Mobile Visual Voicemail not working, following the troubleshooting steps should help you resolve it quickly.

You’ll be able to understand the issue better so you can perform the correct steps to get your service back up and running again.

You can also contact T-Mobile’s technical support team if you’re still facing the same issues after going through the fixes described here.