Why Is My T-Mobile Home Internet Not Working? – How to Fix!

Is your T-Mobile Home Internet not working? Let us show you how you can get it to work in no time.

With over a million Home Internet subscribers, there are sure to be a few that can experience this particular issue.

If you’re one of those, you don’t have to worry about a thing since we know exactly what to do.

Let’s get to it!

To get your T-Mobile Home Internet to work again, you want to clear the data of your device’s web browser app. You can also disable your Firewall as it can affect your connectivity with the internet. Flushing your DNS settings will also help you resolve this issue in no time.

Why My T-Mobile Home Internet Stopped Working

Now that you have a good idea why your T-Mobile internet suddenly stops working let’s look at the top reasons.

We recommend checking if your browser cache is too big or do you need to work on reconfiguring some of your settings.

Here are some of your primary concerns if your T-Mobile internet stops working:

1. Poor Connectivity

It could be a service outage or just slow internet. Connectivity problems can cause your internet to stop working and give you a hard time.

2. Browser Issues

Your browser is your window to the internet. If it suffers from a few problems or malfunctions, you will have a forgettable experience.

3. Firewall and VPN

A misconfigured firewall can cause your internet to disconnect—the same thing with a VPN that’s not connected properly.

4. DNS Configuration

For the most part, you don’t need to update your DNS settings. However, there are instances when it can disconnect your internet.

5. Temporary Glitches

Bugs on your gateway or device can prevent you from connecting to the internet.

These are the issues you’re likely to face whenever your internet at home stops working.

We can now proceed to the full fix guide so you can get your internet back up and running!

How to Fix T-Mobile Home Internet Not Working

Before you go ahead with fixing your T-Mobile Home Internet issues, we suggest restarting all the devices connected to your T-Mobile Gateway.

While you’re at it, you can also restart the Gateway to refresh your connection with the servers.

Now, if that doesn’t resolve the issue, here are other more advanced steps you can follow:

Solution #1: Power Cycle Your T-Mobile Gateway

Simple reboots usually do the trick. However, there are instances when the bugs are rooted deeply into your Gateway’s memory that they’re not flushed out.

To successfully clear them, you’ll need to discharge your device fully, and a power cycle is one of the ways you’ll be able to do that.

Here’s how to power cycle your T-Mobile Gateway:

1. Locate the power button of the Gateway and press it.
2. Wait for your Gateway to power down.
3. Unplug it from the power socket.
4. Wait for 10 to 15 seconds.
5. Press the power button again to turn the Gateway on.

Note: Unplugging your device from the socket should discharge your Gateway, allowing it to load fresh the next time you power it on.

Solution #2: Check Your Signal Using the T-Mobile Internet App

It’s also possible that your T-Mobile Gateway is not getting the signal from the towers.

If this happens, your Gateway won’t be able to transmit the internet to the rest of your devices.

To optimize your connection, you want to place your Gateway in a location that will receive the best signal.

T-Mobile has got you covered here with the Gateway Placement Assistant feature in their app. You can use it to find the best spot for your Gateway.

Here’s how to use the Gateway Placement Assistant:

1. Open your T-Mobile app and launch Placement Assistant.
2. Play the tutorial video or skip it.
3. Share your location or enter your address.
4. Go to Map or Camera View to know the signal direction.
5. Use Signal direction results to know the best location.

Tip: The app will tell you where the nearest tower to you is and will guide you on where to place your Gateway.

Solution #3: Clear your Browsing Data

Clearing your browsing data can do the trick if you’ve already found the best location for your Gateway but still suffering from poor or no internet.

Your browser can hold on to corrupted temporary files that prevent it from connecting to the internet.

Here’s how to clear your browsing data on your devices:

On your PC:

1. Open your browser and select More Options.
2. Select Clear browsing data.
3. Choose a time range you want to delete.
4. Check the Browsing history box.
5. Click on Clear data.

On your iPhone:

1. Go to your phone’s Settings.
2. Select Safari.
3. Tap on Clear History and Website Data.

Note: Clearing your browsing data will not remove your AutoFill information.

Solution #4: Turn Off Your VPN

VPNs are excellent tools to ensure your privacy and security. However, if it’s not connected properly, it can cause your internet to stop working.

There could be incompatibilities with the connections that your Gateway can get confused and not send you a proper signal.

The good news is that the solution for this is incredibly easy. You’ll only need to switch off your VPN and reconnect properly.

Here’s how to reconnect your VPN:

1. Open the VPN app that you’re using.
2. Disconnect from your VPN server.
3. Disconnect from your WiFi to disable all connections.
4. Reconnect your device to your WiFi network.
5. Connect to your favorite VPN server.

Pro Tip: A connection error can happen if you attempt to connect to your internet with your VPN switched on.

Solution #5: Switch Off Your Firewall

If your Home Internet stops working, it’s possible that the real culprit isn’t software or a wrong setting.

Sometimes the answer can be as simple as your Firewall blocking your connection. You could spend a lot of hours looking for the source of the issue.

If you’ve tried a lot of troubleshooting steps and none of them works, we recommend turning off your Firewall to see if it sticks.

Here’s how to turn off your Firewall:

1. Go to your computer’s Settings menu.
2. Select Update & Security, then Windows Security.
3. Click on Firewall & network protection.
4. Scroll to Microsoft Defender Firewall.
5. Toggle the setting to the off position.

Note: You can also use the troubleshooter to turn off your Firewall.

Solution #6: Flush Your Device’s DNS Cache

Lastly, performing a DNS flush is one of the most effective ways to refresh your connection to the Gateway.

There could be issues with configuring your current network that some of your changes don’t reflect immediately.

Flushing your DNS forces your device and the Gateway to reset and restore your connection.

Here’s how to flush your DNS cache:

1. Open your computer’s Command Prompt.
2. Make sure to run it as an Administrator.
3. Type ipconfig /flushdns, then press Enter.
4. Type netsh winsock reset, press Enter.

Tip: You’ll want to restart your computer after typing these commands in for best results.

These troubleshooting steps should help you get your home internet up and running quickly. You should be able to follow these closely and resolve your internet woes.

However, if you still experience some sort of outage with your connection, you can always contact T-Mobile customer support.

Read Next: Why Does My T-Mobile App Keep Stopping?

Bottom Line

Now that you know what causes your T-Mobile Home Internet not working, you should be able to fix it using our full fix guide.

As long as you follow the steps closely, you can be sure that your internet problems will be solved.