Your Starlink keeps disconnecting and you don’t know how to fix this? You’re at the right place!
After numerous reports of Starlink outages in both the US and Canada, we’ve come up with an effective way to troubleshoot the problem, as long as it is on your end.
Due to Starlink being quite new to the market, the service could still be undergoing technical issues that customer support is working hard to resolve, so keep that in mind!
To fix when Starlink is disconnecting without a reason, reset the antenna and have the router undergo a full power cycle process. After that, make sure you’re staying within the router’s range, check for Starlink outages in your area, and replace the internet cable!
When talking about Starlink and other internet providers, there really isn’t much of a difference, whilst Starlink’s internet is being supplied by satellite.
However, the setup is a little different which may cause confusion in some users, when it comes down to troubleshooting.
Natural problems with Starlink that could disrupt the WiFi are the following:
- Connection Problem with the Dish/Antenna
- Issues with the WiFi Coverage
- A Problem with the Router
- Starlink is Down in your Area
- Wireless Interference in your Setup
We hope that we’ve been able to clarify the causes of the problem enough, to make your troubleshooting easier. Once you feel ready, let’s dive into the guide right away!
After understanding what has most possibly affected your setup and Starlink connection, it’s time to review some solutions!
Our guide is designed in a way, to preserve your time and have you apply the best-working solutions, without the assistance of customer support.
Let’s start with the guide!
The first and most easy thing you could try is to perform a Hard Reset on your Starlink router!
Although it does sound simple, one of the most effective solutions that could settle the disconnecting problem with your Starlink router is the hard reset.
In fact, the Hard Reset is really simple to perform and we’re now going to explain how to do it step-by-step!
Here’s how to Hard Reset your Starlink Router:
- Press the Power Button on your Starlink Router.
- Wait for the device to shut down.
- Once the router has shut off, disconnect the power adapter from the device.
- Stand by for a total of 5 minutes, while the device is unplugged.
- Re-attach the A/C power adapter of the router back into the outlet.
- Turn on the router.
- Test the network…
The longer you’ve kept the Starlink router disconnected, the better it’ll power cycle. However, not waiting for at least 5 minutes will not be as effective.
Note: Make sure that the A/C Power Adapter of the router is secured on both ends!
Due to the Starlink router being not that effective to support coverage throughout large households, they’ve made it possible to establish a Mesh Network.
The Starlink router is equipped with an Ethernet port, allowing the connection of a secondary router (mesh device)!
If you have only the Starlink router in your setup as of now, it’s best to mind your range and stick close to the router.
That especially applies if you’re connected to the 5Ghz thread of the Starlink network since the connection won’t be as traversed when you’re moving around.
- Starlink routers host both 2.4GHz and 5GHz WiFi threads!
In that set of thoughts, stick close to the router, reconnect with the Starlink network and check if the problem is still there. If yes, then keep reading!
Note: WiFi signals will hardly travel through many walls in your home!
In this solution, we’ll be going over some simple causes of Wireless Interference that have occurred within your setup.
It’s only natural to have plenty of interference to deal with, especially if you have a large home and the router is not suited to the best location possible.
You’ll be amazed by how simple things could be blocking the signal and causing your connected device to unpair from Starlink.
Here are the causes of wireless WiFi interference:
- Furniture Objects covering the router
- Router is place on the floor or high up to the ceiling
- Not spreading out the router’s antennas enough
- Any other device that transmits or receives a wireless signal
What could most majorly impact the functionality of your Starlink network, is a transmitter or a receiver device using the same type of signal, closed next to your router.
In such a case, the signals will get all messed up and it may turn out that no WiFi signal is being transmitted.
Note: Make sure to test the connection after applying each of these solutions!
Whenever your Starlink Dish goes offline or is no longer detecting the satellite, you’ll most likely receive an alert, getting you familiar with the problem.
As a result of that, you’ll get the “Starlink disconnected message”, that’ll states that your connection to the network has been lost.
The way to handle this problem (if the issue is on your end of course) is to perform a restart on the Starlink Dish.
- The Starlink Dish connects via internet cable to the router!
In that set of thoughts, all you have to do is unplug the dish from the router and it’ll reboot in a short period of time.
It is essential to keep the dish unplugged for long enough, in order for it to power cycle appropriately, which is about 3 minutes.
Alert: Be gentle when disconnecting the Ethernet cable to prevent damaging the ports!
Since the Starlink mobile application plays a large role in setting up your network, perhaps reinstalling the platform may settle the problem.
The disconnects could be related to something with the app and the only way to effectively deal with this problem is reinstalling!
Follow these instructions to get the Starlink mobile app reinstalled on your phone:
- Access your phone’s Settings.
- Navigate to the “Storage” section of the options.
- Enter the Apps tab within the storage.
- Using the search field or manually, locate the Starlink app.
- Highlight the app and press “Uninstall”.
- Once the app is removed, re-acquire the platform from your device’s app store.
- Wait for the Starlink app to be installed on your device.
- Follow the instructions necessary, to sign back into your account.
Deleting the Starlink app will cause all settings and adjustments you’ve made to your network to be erased. You’ll have to re-apply all settings that you had before the reinstall.
Alert: You must have both your username and password, to log back into your account.
If nothing worked so far, then perhaps, your setup needs a new internet cable!
A thing about the cable in your Starlink setup is that it could often get damaged due to weather.
This is because one of the cable’s ends has to be connected to the antenna, which antenna has to be placed in your yard for quality satellite signal.
Since getting a new Starlink cable is quite costly just to try, it’s recommended to examine the current cable and attempt to detect any faults.
Cuts, rips, and exposed parts of the cable’s body should give away the problem right away, letting you know the best next move.
In case the cable was the culprit of the Starlink disconnects, we strongly recommend getting the Starlink Rectangular Satellite V2 75 FT for your setup.
You’ll be able to reach amazing and uninterrupted internet speeds so in case you haven’t got one, you’re missing out!
When the Starlink keeps disconnecting, start by rebooting the dish and hard resetting the Starlink router in your setup.
After that, reinstall the Starlink mobile app, reconnect the internet cable and in case nothing helps, Factory Reset the router to solve the issue.
If you’re interested in more of our content, you should visit our online technical blog!
Read Next: Why Does My Starlink Says Offline?
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.