Spectrum WiFi profile not working? Well, if you’re a Spectrum customer, setting up the WiFi profile is a no-brainer. Well, sometimes the feature might not work due to multiple reasons!
The Spectrum WiFi Profile might not work when the feature was not set up correctly in the My Spectrum app.
It’s also not excluded that the specific Spectrum public WiFi point is currently offline or simply your mobile device is unable to connect.
Let’s continue to unwrap!
Spectrum Profile – How Does It Work?
The Spectrum profile is a simple configuration in the My Spectrum app that allows Spectrum customers to connect to more than 500,000 public networks.
When the Profile is set up correctly on your device, you would automatically connect when you’re near one of the hot spots.
If you don’t have a WiFi profile setup as a Spectrum customer and you’re living in an area with a lot of Spectrum Out-of-Home WiFi points, you’re missing out!
How to Set Up a Spectrum Profile?
Setting up the Spectrum WiFi Profile happens from the My Spectrum app, which is available for both Android and iOS mobile devices.
You can find, download and install the application from the respective content store – Google Play or the App Store.
Open the My Spectrum app and follow the steps below:
- Sign into your Spectrum account in the app.
- Tap on the icon (person) at the top right.
- Locate and tap on Install WiFi Profile.
- Begin by pressing the “Install Profile” button.
- Follow the on-screen instructions to set up.
Once you have the Spectrum WiFi Profile installed on your mobile device, when the WiFi on the unit is enabled, you would automatically connect.
The only requirement is for your device to be within a range of one or more of the Spectrum Out-of-Home WiFi points.
In case something doesn’t work correctly, proceed with the troubleshooting guide!
How To Fix When Spectrum WiFi Profile Not Working?
Important: Note that the Spectrum WiFi Profile only works from the My Spectrum app and any other similar applications could be malicious.
This is why it’s important to ensure that you’re only using official download sources such as Google Play Store and iOS App Store!
1. Try to Connect Manually
If you’re at the Spectrum public WiFi spot and the device won’t automatically connect the first thing to do is attempt to connect manually.
This is easy and you only need to navigate into the settings of your device and discover the public Spectrum WiFi manually.
- On Android, go to Settings > Network & Internet > WiFi
- On iOS, go to Settings > WiFi
From there, it’s unclear what would be the exact Spectrum public WiFi SSID, but surely you will be able to recognize the network.
Upon connecting you would be prompted to sign in using your Spectrum login credentials and when you do that, your mobile should manually connect.
Note: In case connecting manually works, re-set up the Spectrum WiFi profile correctly!
2. Close the WiFi Proximity
If you’re aware of the exact location of the public Spectrum Out-of-Home WiFi point, you can move in closer, to check whether your device will connect.
In case you’re not sure where exactly the WiFi transmitter is located, simply walk around the area in an attempt to avoid interference.
Info: To learn more about Spectrum WiFi access points, their location, and more details that you might need to know, visit the Spectrum Out-of-Home WiFi Map.
3. Power Cycle your Mobile!
We can’t exclude the possibility of the Spectrum profile not working because of a temporary glitch with the networking services of your mobile.
This is why, while early in the guide, it’s best to attempt whether your mobile will be able to connect after a power circulation.
- This method does not delete any data from your mobile!
- Press and hold the Power button for 10 seconds.
- When the power menu appears, select Shutdown.
- Wait for about 60 seconds for the power circulation.
- Then turn on your mobile and test to connect then.
In case you’re still unable to connect automatically or manually, it’s possible that the Spectrum access point is offline.
This is not excluded so, the next best step would be to check whether you will be able to connect to another Out-of-Home public Spectrum WiFi.
4. Disable the Mobile Data
Well, the reason why Spectrum WiFi Profile mobile not working could be due to enabled mobile data.
When the Spectrum cellular signal is better than the WiFi signal strength, your device will not automatically connect to the access point.
- To stop the data open the Quick Menu for Android or the Control Center for iOS
Then you only need to tap on the cellular icon button, to disable the mobile data and allow your device to work only via WiFi.
From there, if you’re in range of the Spectrum access point and your device is still not connecting, re-attempt the manual pairing that we discussed earlier.
Note: Have you tried toggling the WiFi feature OFF and ON?
5. Grant Spectrum Permission!
Sometimes the Spectrum WiFi profile won’t work due to disallowed permissions at the time of the My Spectrum app installation.
The good news is that the permissions can be allowed from the device’s settings so let’s learn how it’s done on Android and Apple (iOS) devices!
How to Enable Permission on Android?
- Open the Settings of your device.
- Then find and enter the “Apps”.
- From there, select My Spectrum.
- Then, enter the Permissions tab.
- Allow all of the permissions to test.
How to Enable Permission on Apple iOS?
- Open the Settings on your iOS device.
- From there select “Privacy & Security”.
- Next, choose “App Privacy Report”.
- Find and My Spectrum app to adjust.
- Allow all of the permissions and test.
Tip: We strongly recommend rebooting your device after allowing the app permissions!
6. Reinstall the Spectrum App
In case nothing so far helped, perhaps uninstalling and installing the Spectrum app would be one of the best possible final methods.
This operation will erase all of the Spectrum app data and provide you with a fresh start as well as a fresh setup of the Spectrum WiFi profile.
Uninstall My Spectrum on Android:
- First, enter the Google Play Store app!
- Press on your Profile Icon at the top.
- Next, go to Manage Apps & Devices”.
- Find and select the “My Spectrum” app.
- Tap on the Uninstall button to remove it.
- Next, cleanly download the app again.
- Sign into your Spectrum Account.
Uninstall My Spectrum on Apple iOS:
- Tap and hold the My Spectrum app Icon.
- When the icon starts to juggle, release.
- Tap on the “–” sign and the icon’s corner.
- Open the App Store from the device.
- Search for the “My Spectrum” app.
- Download and install the application.
- Sign in to the Spectrum Account.
Reminder: Don’t forget that after the “My Spectrum” app has been reinstalled on your device, you need to set up the Spectrum WiFi Profile again.
Refer to the instructions earlier in the guide!
Spectrum WiFi Profile In-App Button is Missing?
In case you’re unable to set up your Spectrum WiFi Profile, because there is no such button in the Spectrum app, well you’re not alone.
We’ve encountered many users that reported the WiFi Profile button is missing in the My Spectrum App > Account > WiFi Profile. Unfortunately, we’re here to inform you that this issue is well-known by Spectrum, and is unclear why it happens on some devices.
This is why our recommendation would be to check whether the My Spectrum app would work correctly on a different mobile by switching your SIM card!
- You can switch and test with any device that is not locked to another operator!
Info: The last known information about this error was a post in a forum by Spectrum employees, assuring all affected users that the issue is being worked on…
In case of any other issues, keep reading!
Need More Help?
In case the Spectrum WiFi Profile is still not working, the best next step would be to seek some professional assistance.
Reach out to Spectrum Customer Service and report your problem!
Quick Recap:
Here we’ve learned that when the Spectrum WiFi profile not working we need to first test if we can connect manually.
If not, then the issue is likely on our mobile device’s side so it’s best to perform a restart and troubleshoot the “My Spectrum” application!
Follow us for more Spectrum-related content and troubleshooting!
Read Next: How to Fix Spectrum 5G WiFi Not Working?
Finn Wheatley holds a Master’s Degree in Computer Science from UCL, London. He helped small data science consultancy firms, helping large corporations to grow their data capabilities, deploy advanced machine learning-based analytics and troubleshoot tech-related issues. Check out more about him here.