Wondering how to fix the Spectrum Upgrade To Add Channel error?
This worldwide popular Spectrum error carries the reputation of an “unsolvable problem”.
Many users have simply given up, or are still discussing the issue with the Spectrum tech support that can’t really help.
However, in this guide, we manage to solve the error permanently!
When “Upgrade To Add Channel Error” appears, users need to reconnect the Coaxial cable connection and inspect whether the fittings are tightly connected. In case that doesn’t help the cable box can be power cycled and reset, which in most cases, helps!
The main reason why the error hops on the screen is due to a bad input connection.
When you’re subscribed to a certain TV box and the channels you’re attempting to view are included, the error can only mean that your Account can’t verify the contents.
The coaxial connection (input) on the Spectrum cable box remains the primary suspect until we can prove that the cable fittings are not worn out.
Only then we can shift our attention toward the cable box functionality and attempt to identify the problem from somewhere else.
Here is a short list of why this Spectrum error appears:
- Coax Cable Fittings!
- Account Problem (Box location)
- Incidental Error
- Software-related Issue
- Not Subscribed
In the below guide, we made sure to include every single method that has proven to work with other users, so make sure not to skip anything.
Follow the solutions in order and by the end of this guide, the “Upgrade To Add Channel” error will be gone.
Let’s jump right in!
Even if this step sounds counterintuitive, hold on a moment!
When you’ve got more than one Spectrum coaxial input, and the error started to appear after relocation, the problem might be related to Account verification.
Sometimes during the initial Spectrum setup installation, the cable box might be bound to a certain Coax input.
Relocate the Spectrum cable box to another Coax input.
In case there is only 1 Spectrum coax source in the household, jump to the next solution.
The next best step is to discharge the cable box and allow the device to cool down.
Simply turning off the cable box does not completely discharge the device, so many users haven’t completely power cycled their Spectrum receivers in years!
Also, users sharing the power circulation temporarily solves the Spectrum error!
Here’s how to perform a power cycle on the Spectrum cable box:
- Turn OFF the Spectrum cable box using the Power button.
- Unplug the receiver from the power outlet.
- Wait for at least 3 minutes for the device to discharge.
- Use that time to free up a standalone wall outlet.
- Plug the cable box directly into the power outlet.
- Turn ON the Spectrum box and test.
In case the error is now magically gone, don’t get excited just yet, since your case is the same as many other users. The error will start appearing again soon if you don’t do what’s next.
Note: Avoid using power strips to connect the Spectrum cable box.
This is the most frequent reason for streaming errors on Spectrum cable boxes.
When the input Spectrum signal is not connected to the cable box, you’ll see the error on ALL channels, regardless of whether you’re subscribed or not.
Here’s exactly what to do to make sure that Coax input is good:
- Turn OFF the Spectrum cable box.
- Disconnect the Coaxial input cable from the Spectrum box.
- Closely inspect the Coaxial connector (the metal fitting at the end).
- Take a look at the Coax In on the back of the cable box.
- Any obstructions? Visible damage?
- Perhaps the cable is twisted or under pressure?
- Thoroughly inspect for irregularities.
- Reconnect the Coax cable tightly.
- Turn ON the Spectrum receiver.
Now when you’ve reconnected the Coax cable the signal should be refreshed and the “upgrade” error should no longer appear. Feel free to go to a channel where the error previously appeared.
However, in case the problem persists, next, we’re about to get technical.
In short, when you’re not subscribed to a Spectrum service, some channels will be unavailable.
Here are some channels that require a subscription pack to work:
- NFL Network
- NFL Redzone and more.
You can check your current plan under My Account and learn more about what’s included.
Here’s how you can upgrade and receive access to any channel you want:
- When the error message appears press Upgrade.
- Follow the on-screen instructions.
- Alternatively switch to Channel 2495.
- From there you’ll be able to upgrade the current plan.
- Access the channels that previously showed the error!
Note: The Ad-Free Plan does not support ALL Spectrum channels!
When you’re subscribed to a plan but the channels that are supposed to be included deliver the “upgrade” error message, we need to act.
There is an easy way to reset your cable box, therefore, refresh the connection to your Spectrum Account and ALL included services.
Here’s how to reset your Spectrum equipment in easy steps:
- Using a Desktop or mobile, open the official Spectrum webpage.
- Log in to your Spectrum Account.
- Click on the Services tab.
- From there choose TV.
- Select Experiencing Issue?
- Choose Reset Equipment.
The reset does not take much time, but you need to be patient. A confirmation message that your equipment has been reset should appear, after which you’re free to test.
Make sure to go on a channel where the error previously appeared to make sure the issue is gone!
Tip: While on the Spectrum webpage, you can check the type of your plan and what’s included.
This will be the last and most technical solution so get prepared with patience.
The Coax IN cable fitting (connector) might be loose, which will prevent access to ALL Spectrum channels, even the ones you’re subscribed to.
The “upgrade” error can be solved permanently by replacing the Coax cable fitting!
Here are the steps to safely replace the Coax cable connector:
- First, we need to remove the existing connector.
- The easiest way is to cut the cable behind the fitting.
- You can find Coax Connectors online for as low as $3.
- Feel free to use a Coax Connector from another cable.
- The cable consists of Center Conductor (wire), Braided Shield, and Dielectric.
- You’ll need to use an RG6 Coax Cable Connector.
- Cut the cable exposing the Center Conductor 10mm in front of the Braided Shield.
- Plug the Coax Connector until it’s threaded (push and rotate).
- The Center Conductor should be showing from the connector’s central opening.
- Fix the connector into place.
You are now ready to plug the Coax cable into the Spectrum Cable Box and check whether the “upgrade” error will still be there.
Keep in mind that you still need to tighten the connector to the cable box input to prevent the signal from being weak, and bringing back the annoying error.
At this point most users simply schedule a meeting with Spectrum Tech Support, only to find out that the problem they are experiencing can’t be helped.
The forums are full of people complaining after attempting most of the above-described solutions.
However, maybe the tech support can do something about your case, so don’t hesitate!
You can contact Spectrum Tech Support anytime since they are available 24/7.
Either use the Live Chat to chat with them or call them at (883) 267-6094. Find more help at their Help Center.
Thus, the “Upgrade To Add Channel” error on Spectrum appears because the Coax connection is not good or disconnected. In case that’s not causing the problem, users need to reset their Spectrum equipment and check what their Accounts plan includes.
Here we’ve learned all about the Spectrum Upgrade To Add Channel error and how to fix the problem in some easy steps.
Keep in mind that when you just can’t solve the problem at home, the next best step is to check in with a Tech representative at Spectrum for more help!
More relevant content such as this guide can be found in our blog!
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.