Is your Spectrum TV app not working on Samsung TV? We have the solutions you are looking for!
Having your Spectrum app acting up means that you will not be enjoying your favorite content any time soon.
The app will simply stop working or freeze, and without any error prompts, it’s difficult to know the actual cause of this issue.
Fixing the Spectrum app on your Samsung TV is a straightforward process. A cold boot is one of the best ways to fix this issue. Turning your TV off simply puts it in standby mode, but a cold boot shuts it off. Doing this will solve problems with apps and software glitches.
Now that you have a good idea about this problem let’s look at the different reasons that can cause it. Then we can move on to the steps to attempt to solve it.
Why Does Spectrum App Not Working on Samsung Smart TV
When your Spectrum app stops working with your Samsung TV, there are a few culprits. The likely cause will be related to software, whether it’s from the app or TV.
You will also need to check out your internet as it can also be a factor with this problem.
Let’s take a closer look at the different causes of this issue with your Samsung TV:
1. Poor Connectivity
Having slow or no internet will affect the performance of your TV and app. It can stop the app from working properly and give you problems.
2. Disruption from Other Apps
Other apps can cause your Spectrum app to stop working. It could be due to a software issue or incompatibilities.
3. Corrupt App Cache
Apps continue to save information to your device’s storage. When the app cache starts to get full, it can experience issues that affect the Spectrum app.
4. Outdated Software
If you have not updated your TV’s software for a while, the software can develop issues that will stop apps from working correctly.
5. Hardware Issue
If your TV experiences hardware issues like components not working, it can affect the operation of apps like Spectrum.
These are the problems that can directly impact your TV and its apps.
Now, we can proceed to the troubleshooting steps so you can get it resolved as quickly as possible.
How to Fix Spectrum TV App Not Working on Samsung TV
Before we go deep into fixing this issue, we recommend you restart your Samsung TV.
Turn it off, and turn it back on again. If the issue is temporary, this step should resolve the problem and save you a lot of time and effort.
Now, in case a quick restart does not work, we can now proceed with a more advanced type called a cold boot:
Solution #1: Cold Boot Your Samsung TV
There is a significant difference between a cold boot and a simple restart. Turning your Samsung TV off and on again does not shut it down.
It just goes to standby mode and does not completely discharge the TV and its components. A cold boot shuts down your device and starts it up fresh.
If the source of the issue is a bug or glitch, a cold boot should resolve it compared to a restart.
Here’s how to perform a cold boot on your Samsung TV:
- Hold down the power button on your remote.
- Wait for the TV to shut down and wait for 30 seconds.
- Turn your TV on again.
- If you don’t have a remote, unplug your TV.
- Wait for at least 30 seconds and plug it back in again.
Note: Starting up your TV from a cold boot takes a bit of time, so wait for it to power up completely before checking on the app.
Solution #2: Power Cycle Your Modem or Router
After performing a cold boot, you also want to power cycle your networking devices as these can go hand in hand.
You want all your bases covered, so refreshing your internet connection is one of the best ways to deal with connectivity issues.
Here’s the proper way to power cycle your router:
- Switch off your modem or router.
- Unplug it from the outlet for at least 2 minutes.
- Unplug your other networking devices if you have any.
- Plug them back in.
- Turn on your modem or router.
Tip: If you have other networking devices, make sure that they have started up properly before checking on the Spectrum app on your TV.
Alert: You want to check your internet speeds after power cycling your networking devices and make sure that your speeds are at least 10 to 15 Mbps.
Solution #3: Disable Parental Controls on Your TV
A reason why your Spectrum app can stop working is due to the parental controls on your TV. Having this enabled can disrupt some of the apps installed on your TV.
It’s certainly a helpful feature if you have kids so they can watch appropriate content, but it can also affect your own viewing experience.
Here’s how to disable parental controls on your TV:
- Press Home on your remote.
- Go to Apps and choose the Settings icon.
- Navigate to the Spectrum app and click on Lock/Unlock.
- Make sure that Spectrum TV is in the Unlock setting.
Note: Your TV may ask for a PIN code, and the default for your Samsung TV is 0000.
Solution #4: Reset Samsung Smart Hub on Your TV
The Samsung Smart Hub is a menu system for your TV that allows you to consolidate all the functions, features, and apps that your device can handle.
It’s a convenient control panel that will enable you to take full advantage of your TV.
However, if it becomes a bit crowded, the storage becomes affected and can disrupt the performance of other apps. This is the case for the Spectrum app, where it simply stops working.
Here’s how to reset the Samsung Smart Hub:
- Press Home on your remote.
- It will bring up Smart Hub. Go to Settings.
- Go to Support, then Device Care.
- Click on Self Diagnosis.
- Click on Reset Smart Hub and type the PIN for your TV.
Alert: All your downloaded apps will be reset, and you will have to log in again. Before performing this step, list down your usernames and passwords.
Solution #5: Update Your Samsung TV’s Software
Your Spectrum app may experience incompatibilities with your TV’s software, especially if it has not been updated in a while.
This is one of the reasons your apps are not working properly, and the best way to deal with this would be to update both your app and device software.
If you have already updated your Spectrum app, you want to look at your TV’s firmware.
Here’s how to update your Samsung TV software:
- Open your TV’s settings.
- Navigate to Support.
- Go to Software Update.
- Click on Update Now to start the process.
Note: If an update is available, your TV will automatically install it after downloading. It will reboot after the process is completed.
Solution #6: Factory Reset Your Samsung TV
Whenever you’re having an issue with your TV and the other steps can’t seem to do the job, you will want to perform a factory reset. It will allow you and your TV to start over from scratch.
This is certainly a step that you can consider as a last resort.
If you reach this point and still experiencing your Spectrum app not working on Samsung Smart TV, this is something you will want to do.
Here’s how to factory reset your Samsung TV:
- Open your TV’s settings and go to General.
- Choose Reset and enter your PIN to confirm (default is 0000).
- Click on Reset.
- Select OK to confirm your selection.
- Wait for your TV to finish the process.
Tip: If these steps do not reflect on your Samsung TV, you can try Settings > Support > Self Diagnosis > Reset.
If a factory reset does not resolve the issue with your Spectrum app, you contact Samsung’s customer support for assistance.
It might be more than a software issue, and you will have to consider a form of hardware malfunction.
Read Next: Spectrum Stuck On Retrieving Channel Info? – Fixed!
Bottom Line
Now that you know why the Spectrum TV app not working on Samsung TV and how to fix it, you can start getting to work.
After all, these troubleshooting solutions are not complicated, and anyone can follow them and resolve the issues.
You can always contact your TV manufacturer for technical help if you fail to fix it.
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites. Check out more about him here.