Knowing Spectrum phone return policy is important in switching carriers. The answers you need are all here.
Spectrum allows you to return your phone or accessories and get a refund in exchange. However, you must adhere to certain conditions and steps to complete the process successfully.
To return your Spectrum phone or accessory, check the timeframe and eligibility criteria for your device. Then, follow the correct steps to ensure a hassle-free return.
Alright, let’s go over the details of Spectrum’s phone return policy!
Spectrum’s phone return policy is distinct from its other services. Let’s look at the specifics before you modify your plan to ensure you don’t incur any fees.
If you ever need to return your Spectrum phone, you must know the different timeframes and deadlines to ensure a smooth and successful return process.
Below is a table that summarizes them.
|Apple device or accessory||New or unopened||14 days from the purchase date||Postmarked within 14 days of purchase date|
|Apple device or accessory||Opened or used||Not eligible for return||N/A|
|Non-Apple devices or accessory||New or unopened||30 days from the purchase date||Postmarked within 30 days of purchase date|
|Non-Apple devices or accessories||Opened or used||30 days from the purchase date||Postmarked within 30 days of purchase date|
As you can see, Spectrum has different return policies for Apple and non-Apple devices and accessories.
Apple devices are eligible for return only if they are new or unopened within 14 days of purchase, while non-Apple devices are eligible for return in any condition within 30 days of the purchase date.
Note: The return package must be postmarked within the same time frame as the purchase date, which is the date Spectrum shipped the device to you.
In addition to meeting any timeframes or deadlines, there are certain eligibility criteria you will need to fulfill for a successful return.
Below are the eligibility criteria stated in the Spectrum Mobile phone return policy.
- The device or accessory must be in original packaging with all original items.
- The device must be deactivated from your Spectrum Mobile account before returning.
- The device must not have any physical damage.
- The device must not have any software modifications.
- The device must have no outstanding balance or payment due on it.
Meet the above criteria to initiate the return process. Failing to meet any of them results in Spectrum rejecting your request or charging you a restocking fee.
Returning your Spectrum Mobile phone or accessory is simple but requires certain steps and documentation. Let’s explore them in the section below.
To return a Spectrum phone or accessory, contact customer service by phone or chat to initiate the return request.
They will ask for some important information, including:
- Your name and account number
- The device or accessory model and serial number
- The reason for returning the device or accessory
- The purchase date and order number
Pro Tip: Have your purchase receipt handy for easy returns or refunds. Losing it means getting store credit instead of a full refund.
Spectrum’s customer service will verify your eligibility and give you a return authorization number (RMA) and a prepaid shipping label.
Next, prepare all the necessary documentation that needs to be included in the return package. Ensure the following documents are in order before sending your Spectrum phone back.
- The original receipt or invoice of the device or accessory
- The return authorization number (RMA) provided by Spectrum’s customer service
- The prepaid shipping label provided by Spectrum’s customer service
Note: You must print these documents and attach them to the return package. Ensure the RMA and prepaid shipping label are visible.
Now that you have completed the first two steps, it’s time to move on to the third one. Decide how you want to return your Spectrum phone or accessory.
Drop off the return package at any UPS store.
- Use the UPS Store Locator tool to find the nearest one.
- Tell UPS you are a Spectrum customer, and they’ll take care of the rest.
Mail the return package via your chosen carrier.
- Choose a carrier that offers tracking and insurance.
- Pay for the shipping and packaging costs yourself.
- Ship the package to the address Spectrum provided.
- Keep the tracking number and receipt for proof of return.
Note: Wait for Spectrum to process your return. You’ll receive the refund to your original payment method.
Processing your return request takes time, but Spectrum will refund your payment or exchange the item. Ensure to check your email for updates and notifications.
Spectrum will return the money you spend on your device or accessory if you qualify. The refund will go to your credit card account if that’s how you paid, and you will see it on your next statement.
Info: The Spectrum Mobile refund policy has some exceptions and limitations to the refund option.
- Spectrum will mail you a refund check within 4-6 weeks if you paid with cash or check.
- Spectrum refunds the new device’s price minus your old device’s trade-in value.
- Spectrum refunds the amount you paid after the promotional offer, not the offer value.
If your device is broken or faulty and you’re not eligible for a refund, don’t worry!
Spectrum will replace it with an identical one at no extra charge. However, there are also some exceptions and limitations to the exchange option.
- Exchange your device within 30 days.
- One exchange per device.
- No exchange for a different device.
Spectrum takes time to process your return request and issue you a refund or exchange. The refund and return timelines vary depending on several factors.
- The method and carrier you used to send back your device
- The location and availability of the Spectrum warehouse that gets your return package
- The payment method and bank that processes your refund
- The availability and stock of the replacement device
Generally, it takes about 10 business days for Spectrum to receive and process your return package. Once done, they take another 3-5 business days to issue you a refund or exchange.
Note: These are just estimates. Expect unforeseen circumstances to cause delays or issues.
You usually don’t pay any fees to return a device to Spectrum. Here are the exceptions:
- Opened or used Apple device costs $35 to return since Apple does not accept them.
- Damaged, incomplete, or repackaged device costs $75 to return.
- A Software-modified device costs $150 to return, as the changes must be undone.
Note: These fees are deducted from your refund amount. If they exceed your refund amount, you will receive any reimbursements.
Spectrum doesn’t offer warranty coverage for their devices or accessories, but many have manufacturer’s warranty. To claim warranty service, contact the manufacturer and provide proof of purchase and serial number.
Note: Warranty service does not cover damage caused by accidents, misuse, abuse, neglect, and unauthorized modifications.
Spectrum’s phone return policy has some exceptions and limitations. To avoid issues, carefully read it and do some research.
In the following cases, Spectrum allows you to return a device or accessory even if you do not meet the eligibility criteria or timeframes.
- You received a wrong or defective Spectrum product due to their error.
- You experienced a life-changing event that prevented you from returning your device.
- You have a valid legal reason that requires you to return your device or accessory.
Spectrum will review your case and decide whether to grant you an exception. The company has the sole discretion to deny or approve any exception request.
Some disputes could arise during the return process. These include when Spectrum:
- Rejects your return request or charging a fee that you disagree with
- Fails to process your return request or issue a refund or exchange within the timeframe
- Issues a wrong refund or defective exchange
In these cases, contact Spectrum’s customer service by phone or online chat. Spectrum will investigate your dispute and resolve it as soon as possible.
Spectrum phone return policy states that you can return your device or accessory to Spectrum and get a refund.
But you need to follow some conditions and steps. Be sure to check the time limit and device state before returning. For more articles about Spectrum, visit our blog!
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.