Unsure about the accurate procedure of Spectrum moving to new address? Do you want to be taught the full lesson on how you can do so?
A lot of people think of it as something that’s complex to do, but it’s actually not!
In fact, in this guide, we will give you the instructions for moving your Spectrum services from one address to another and you would never find it tiring!
If you want to transfer your Spectrum services to a new address, contact Spectrum’s customer service department and let them know about your plans of moving.
Prior to discussing the deep process of how you can move your Spectrum services, let us first discuss the services that you can move and transfer from one address to another.
What Spectrum Services Can You Move to a New Address?
In discussing Spectrum services moving to a new address, the most common question people ask would be, what services will I be able to move?
To let you know, you can move and transfer all Spectrum services from your current address to a new address. You can do this for:
- TV Services
- Voice or Home Phone Services
- Spectrum Internet Services
Now that we are fully aware of the services you can ask Spectrum for assistance and help, what’s the process? How do you move Spectrum service to a new address?
Spectrum Moving to New Address? – Complete Steps
Moving should never be a hassle, and that’s what Spectrum will prove to you!
According to them, the service of moving your Spectrum services from one address to another will not actually take you an hour!
Here are the steps that you need to take and understand when it comes to moving your Spectrum services:
Step #1: Call Spectrum
The first thing you have to do after you’ve decided on your move is to notify Spectrum about it.
Don’t call any random number you find from Spectrum, make sure you call 855-363-4902 as this is the department that’s equipped with the training and skills that’ll help you move.
NOTE: They will accept your request and will be able to locate your account if you are a Spectrum Internet client, Spectrum TV client, or a Spectrum Voice client.
Initiate a Chat With a Spectrum Agent
You can also initiate the move request by chatting with a Spectrum representative via their website.
This is easier, but, the queues and the waiting time could be more and could be longer because many people choose to chat over the regular and usual phone call.
Visit a Spectrum Store
Lastly, if you’re more of the traditional type of Spectrum client, you can choose to visit a Spectrum store and speak with one of the in-store Spectrum representatives and agents there.
Step #2: Dismount Equipment
Depending on the type of devices and equipment you have, you’ll need to dismount and disassemble some that the Spectrum representative will tell you that can bring over to your new address.
In some cases, instead of bringing the equipment over, you’d have to return and send these devices back to Spectrum via UPS.
Should this be what the case is, don’t worry, the Spectrum representative you’re in the line with will instruct and help you.
Step #3: Finalize the Transaction
Once you’re able to send the request out, as well as the schedule, and after you’ve given the appropriate instructions and steps, finalize the transaction by asking the representative for a recap.
- Make sure to list down all the things the representative told you to
- Take note of the information about the move and the services
- Should there be fees, make a note of it too
Step #4: Ask for a Reference Number
Now, to conclude the process, ask the Spectrum specialist for a reference number for the transaction.
This will serve as the reference or proof that your conversation happened in case things turn out not to be as you expected.
It’s recommended to contact Spectrum and to alert them that you’re moving at least two weeks before the specific date of the move.
This will be better because they’ll be notified ahead of time and can help you with everything from checking the available internet services to transferring equipment!
As mentioned in the second step, there are options to move the equipment yourself or to return it to Spectrum so they could send or bring over new equipment on the day of your move.
Different Spectrum Moving Options
In moving your Spectrum services, you have various options. You can choose to ask for Spectrum’s help with the installation or you can choose to perform a self-install.
But, there are certain requirements as to how any of this can go down.
Asking Spectrum’s Help with Moving
This is the usual and the most common option that Spectrum customer service representatives recommend because you wouldn’t actually need to do anything on your end.
However, you will be required to return all the leased equipment to Spectrum via UPS.
Then, the company will help you by bringing over new sets of equipment and devices to the new address on moving day.
Performing a Self-Installation
On the contrary, there’s also an option for you to self-install. Self-installation is when you will move all of your equipment yourself and install them yourself.
But, there are certain eligibilities for it, and, according to some Spectrum clients and customers, they were able to self-install when:
- The move is just around the block or to a nearby street
- You wouldn’t be traveling or moving to a different state
Don’t rely on this, though, it will still be better and more reliable to speak to Spectrum about the eligibility of self-installing your Spectrum services.
They’ll be the ones to determine whether you’re eligible for a self-installation process or not.
Do I Have to Pay to Make the Transfer?
As per the most recent update, the transfer fee or the move fee for the services would be $9.99. Self-installations would not cost you anything.
So, if you’re looking at moving or transferring your Spectrum services to a new physical address, contact Spectrum’s team, prepare the leased equipment, and decide on the moving option you want to take!
Read Next: How to Update Spectrum Router?
If you’re not able to find a complete and comprehensive guide on Spectrum moving to a new address, then look no further, because this guide is more than enough!
Don’t worry, in this guide, we will bring you all the choices and options you need for moving your Spectrum services!
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.