Spectrum Mobile Voicemail Not Working? (Fix In Minutes!)

Is your Spectrum Mobile voicemail not working, and you miss important messages?

Many Spectrum Mobile users have reported issues with their voicemail and visual voicemail features. Either they don’t receive alerts when a new voicemail is left, or they get error messages.

To restore your Spectrum Mobile voicemail’s functions, you want to switch off phone features that affect it, like Do Not Disturb mode. Additionally, you want to ensure that your call forwarding settings are disabled.

Alright, let’s troubleshoot and resolve your Spectrum Mobile voicemail issues.

Spectrum Mobile Voicemail Not Working – Easy Fix Guide

Spectrum Mobile voicemail not working is frustrating and inconvenient, especially if you rely on your voicemail for personal and professional communication. Luckily, we know some fixes to help you!

Solution #1: Check Your Network Connectivity

If you’re having trouble with your voicemail, one of the first things you should check is your network connectivity.

Poor or unstable connections will cause Spectrum Mobile visual voicemail iPhone not working error. 

To make sure your network is stable, try these steps:

For iPhone:

1. Open the Settings app.
2. Tap on WiFi and ensure it is turned on.
3. Check to see if you’re connected to a WiFi network. 
4. Connect to an active WiFi connection.
5. If you don’t have WiFi, turn the Data switch On.
6. Check the WiFi and Signal strength indicators.
7. Make sure both WiFi and Mobile are at least 3 bars.

Note: You want to deactivate Airplane Mode as this stops network connections and cause your voicemail to malfunction. 

After checking your network connectivity, try accessing your voicemail again and see if it works. 

Solution #2: Turn Off Your Phone’s Do Not Disturb Mode

If you’re having trouble with your voicemail, your phone may be in Do Not Disturb mode.

This mode is designed to silence all calls, alerts, and notifications on your phone, including voicemail notifications. 

To fix this, turn off the Do Not Disturb mode.

For iPhone:

1. Open your phone’s Settings app.
2. Go to the Focus setting.
3. Tap on Do Not Disturb.
4. Toggle the switch to Turn it Off.

Turn it off via your phone’s Control Center:

1. Swipe down from the top right corner of your screen.
2. If it’s switched on, tap on the Do Not Disturb icon.
3. Wait for the icon to turn gray to indicate it’s Off.

For Android:

1. Go to your phone’s Settings.
2. Tap on the Sound option.
3. Select Do Not Disturb.
4. Tap on Do Not Disturb to switch it Off.

Turn it off via Quick Settings:

1. Swipe down from the top of your device’s screen.
2. Tap on the Do Not Disturb icon.
3. Wait for the icon to gray out.

If you set Do Not Disturb mode to turn on and off automatically at certain times, you will have to watch out for it and disable the schedule so you have better control of it.

Solution #3: Check Your Call Forwarding Settings

Your call forwarding setting may be causing issues with your voicemail. If you’ve set call forwarding to redirect calls, or when you’re busy or can’t answer, it could interfere with your voicemail service. 

For iPhone: 

1. Open the Settings app on your iPhone.
2. Select the Phone menu.
3. Tap on the Call Forwarding option.
4. Toggle the switch to turn it Off.

For Android devices:

1. Go to the Phone app on your device. 
2. Tap on the three-dot menu button in the top right corner.
3. Select Settings. 
4. Scroll down and tap on Calling Forwarding.
5. In the open tab, you will see forwarding options enabled.
6. Make sure that you disable all of them.

Note: If you don’t see the call forwarding option in your phone’s Settings app, it isn’t enabled in your account. 

Solution #4: Reset Your Spectrum Account Online

A possible glitch or error in your Spectrum account or service will cause issues with your voicemail.

To fix this, you need to reset your Spectrum account online. This will refresh your account information and settings, potentially solving voicemail problems. 

1. Go to the Spectrum website at spectrum.net.
2. Click on the Sign In button.
3. Enter your username and password.
4. Select the Service tab and tap Voice. 
5. Select Experiencing Issues.
6. Tap on Reset Equipment.
7. Restart your modem and wait 30 seconds before plugging it back in.
8. Wait for your modem to reconnect to the internet

After resetting your Spectrum account and equipment, check if your voicemail works correctly. If it isn’t, proceed to the next solution.

Solution #5: Clear Your Voicemail App’s Temporary Files and Data

If you’re having trouble with your Spectrum Mobile voicemail not working, try clearing your phone’s temporary files and data.

Sometimes, these files builds up and cause the app to malfunction or even crash. 

For iPhone:

1. Go to Settings and tap General.
2. Select iPhone Storage.
3. Scroll down and tap Voicemail.
4. Tap on Manage.
5. Tap on Clear next to Temporary Files.
6. Tap on Clear again to confirm.

For Android devices:

1. Open the Phone app.
2. Tap on the three-dot menu in the top right corner.
3. Select Settings and tap Voicemail.
4. Tap on Clear next to Temporary Files.
5. Tap on Clear again to confirm. 

Note: By clearing them out, you will be able to free up some space and potentially improve your voicemail app's overall performance and functionality. 

Solution #6: Temporarily Disable Your Visual Voicemail App

Turning off your visual voicemail app for a bit is another solution you need to do. This feature lets you see a list of your messages, read them, and delete them.

The app lets you handle your voicemail without calling a number, but it creates problems if it doesn’t work correctly. 

For iPhone:

1. Go to the Phone app on your phone.
2. Tap on the Voicemail tab.
3. Tap on Settings.
4. Toggle off the Visual Voicemail switch.

For Android devices:

Note: The steps to turn off visual voicemail temporarily on Android devices may vary depending on your device’s manufacturer and model.

1. Open the Phone app.
2. Tap on the three-dot menu in the top right corner.
3. Select Settings.
4. Tap on Voicemail.
5. Toggle off the Visual Voicemail switch. 

Disabling your visual voicemail app won’t delete any of your messages. Additionally, you will still access your voicemail messages by dialing your voicemail number. If these steps do not resolve your issue, proceed to the next solution.

Solution #7: Reset Your Phone’s Network Settings

If your Spectrum Mobile voicemail service is still not working, try resetting your phone’s network settings.

This will erase all network-related data on your phone, so do this as a last resort.

1. Go to Settings.
2. Under General, tap Reset. 
3. Tap on Reset Network Settings.
4. Enter your passcode.
5. Tap on Reset Network Settings again to confirm.

For Android devices:

1. Open the Settings app.
2. Tap on System and go to Advanced.
3. Select Reset Options.
4. Tap on Reset WiFi, mobile & Bluetooth.
5. Tap on Reset Settings.
6. Enter your passcode if prompted.

Note: After restoring your phone's network settings, you will need to re-enter your WiFi passcodes and Bluetooth pairings. 

Solution #8: Set Up Your Voicemail Correctly

If you haven’t set up your voicemail before or changed your phone or SIM card, you might need to do it again.

Then, you create a personalized greeting, choose a password, and adjust other settings for your voicemail service. 

For iPhone:

1. Open the Phone app.
2. Tap on the three dots in the upper right corner.
3. Select Settings, then Voicemail.
4. If Voicemail is not enabled, tap on Set up Voicemail and follow the instructions.
5. Enter your four-digit PIN. 
6. Record your custom greeting.
7. Tap Save.

For Android devices:

1. Open the Phone app.
2. Tap on the three-dot menu button.
3. Select Settings, then Voicemail.
4. If voicemail is not enabled, tap on Enable.
5. Enter a four-digit PIN of your choice.
6. Record your greeting.
7. Tap Save.

Your voicemail number may be different from your phone number. To find your voicemail number, open the Phone app and tap the menu.

Select Settings, then Voicemail. Your voicemail number will be listed under Voicemail Number.

If you’re still experiencing issues with your voicemail, go to Spectrum Support for additional assistance.

Recap

If you’re having problems with Spectrum Mobile voicemail not working, there are eight things you need to do. However, checking your network and resetting your phone’s settings work best, especially for network-related issues. 

For more Spectrum Mobile troubleshooting tips, visit our blog! 

Read Next: Verizon Voicemail Notification Not Working? – (Easy Fix!)