Spectrum Mobile 5G Not Working? – Quick Fix Guide

Is your Spectrum Mobile 5G not working properly? We’ve got you covered!

Spectrum Mobile 5G boasts lightning-fast speed, allowing you to stream and download content quickly without lag, but it has flaws. The error often indicates a problem with your device or location. 

Spectrum Mobile 5G works flawlessly unless there is a server outage. If you encounter issues, check Spectrum 5G’s network status and coverage in your area to see if the problem is on their end. 

Okay, let’s see how you can fix it!

Proven Solutions to Fix Spectrum Mobile 5G Not Working Properly

Fortunately, most issues are resolvable. Here are eight solutions to help you fix your Spectrum 5G not working problem.

#1: Check Spectrum’s 5G Network Status for Outages

First, you should check if Spectrum’s 5G network is experiencing any outages or maintenance in your area.

Go to the Spectrum website and follow the instructions below.

1. Sign in to your Spectrum account.
2. Click on the My Services tab.
3. Click Network Status.
4. You will see a map of Spectrum’s network coverage. 
5. If there’s an outage, you will see it on the map. 
6. Click Outage Information to see more details about the outage. 

Alternative: Other ways to check the Spectrum 5G network’s status in your area are through the Spectrum Mobile app or a third-party outage tracker website like Downdetector. 

Note: In case of an outage, wait until Spectrum restores its 5G service or contact Spectrum customer service at 1-833-224-6603 to report the issue. 

#2: Double Check You’re in Spectrum’s 5G Coverage Area

Another possible reason your Spectrum Mobile 5G isn’t working is you’re not in an area with Spectrum 5G coverage.

The network is still expanding, so it isn’t available in all locations yet. 

1. Go to the Spectrum Mobile website.
2. Enter your address or zip code.
3. Click Check Coverage.
4. You will see a map of Spectrum 5G’s coverage. 
5. It will be green if you’re in a 5G area.
6. Click on See Details for more information about your area’s coverage.

Alternative: Another way to check if you’re in Spectrum’s 5G coverage area is through the Spectrum Mobile app. The app has a feature that allows you to check your coverage. 

Pro Tip: If you’re in an area with no Spectrum 5G coverage, you’ll have to move to a location with a different type of network. Also, check regularly if Spectrum has expanded its 5G coverage in your area. 

#3: Enable Data Roaming

Data roaming allows you to use other carriers’ networks to stay connected, even if you’re not in a Spectrum-covered area. However, enabling this feature comes with additional charges. 

iPhone

1. Open the Settings app.
2. Tap Cellular.
3. Tap Cellular Data Options.
4. Toggle the Data Roaming switch to ON.

Android

1. Open the Settings app.
2. Tap on Network & Internet.
3. Select Mobile Network.
4. Tap on the SIM card you want to enable data roaming for. 
5. Toggle the Data Roaming switch to ON.

Pro Tip: Check your data usage and manage your data roaming settings on the Spectrum Mobile Account app or website.  

#4: Confirm Your Spectrum Plan Includes 5G Access

Not all Spectrum plans come with access to their 5G network. If you’re interested, you must have the Unlimited Plus or By The Gig plan.

To double-check which plan you have and what it includes, follow these steps:

1. Go to the Spectrum website at spectrum.net.
2. Sign in to your account.
3. Click My Services.
4. Click on the Mobile link. 
5. You will see a list of your mobile plans. 
6. Find the plan you are currently using.
7. If the plan says 5G next to it, you have 5G access.

Note: If you want to upgrade to a plan that includes 5G access, get a different plan. 

#5: Manually Set Your Network Mode to 5G

There are instances when your phone will not automatically switch to 5G mode. Even if you’re in an area with excellent 5G coverage, you will need to nudge your phone in the right direction.

To do this, you’re going to need to manually set it so it actively connects to 5G rather than other signal types. 

To manually set your network mode to 5G, follow these steps:

iPhone

1. Open the Settings app.
2. Tap Cellular.
3. Tap on Cellular Data Options.
4. Go to Network Selection.
5. Select Manual.
6. Go to Preferred Network Type.
7. Select 5G.

Android

1. Open the Settings app.
2. Tap on Network & Internet.
3. Select Mobile Network.
4. Tap on the SIM card you want to set to 5G.
5. Go to Network Mode.
6. Select 5G.

Note: Not all devices support 5G, so ensure your phone is compatible before setting it to 5G.

#6: Update Your Phone’s Carrier Settings

The carrier settings contain information about your carrier’s network and how your phone connects to it.

If you encounter 5G not working on Spectrum Mobile, keep an eye on updates to improve your network performance, download new features, and fix bugs. 

Here are the steps to update your phone’s carrier settings:

iPhone

1. Open the Settings app.
2. Tap on General.
3. Tap About.
4. You will see the message Carrier Settings Update Available if there’s an update.
5. Tap Download and Install.
6. Your iPhone will restart once the update is complete.

Android

1. Open the Settings app.
2. Tap Settings.
3. Select Advanced.
4. Tap on System Update.
5. You will see the message Carrier Settings Update Available if there’s an update.
6. Tap Download and Install.
7. Your Android phone will restart once the update is complete. 

Carrier settings updates are usually automatic, so you don’t need to update them manually.

However, if you are experiencing issues with your phone’s cellular network, update your carrier settings to see if it fixes the problem. 

#7: Reset Your Phone’s Network Settings

If none of the above solutions work, reset your phone’s network settings. Resetting your phone’s network settings help resolve any network-related issues.

However, it will also delete all your saved WiFi networks, Bluetooth connection, VPN configurations, and APN settings.  

Here’s how to reset your phone’s network settings to their default values:

iPhone

1. Open the Settings app.
2. Tap on General.
3. Tap Reset.
4. Select Reset Network Settings.
5. Enter your passcode if prompted.
6. Tap on Reset Network Settings again to confirm.

Android

1. Open the Settings app.
2. Tap on System.
3. Tap Advanced.
4. Select Reset Options.
5. Tap on Reset WiFi, Mobile & Bluetooth.
6. Tap Reset Settings.
7. Enter your PIN or password if prompted.
8. Tap Reset Settings again to confirm.

Note: Since resetting your phone’s network settings will erase all your WiFi networks, Bluetooth devices, and cellular settings, you must re-enter your passwords and Bluetooth pairings afterward. 

#8: Update the APN Settings on Your Device

The APN (Access Point Names) settings are the information your phone uses to connect to your carrier’s data network. If they are outdated or incorrect, you won’t be able to access the 5G service. 

To update your device’s APN settings, follow these steps:

iPhone

1. Open the Settings app.
2. Tap on Cellular.
3. Select Cellular Data Network.
4. Scroll down to the APN section.
5. Tap on Edit.
6. Enter the correct APN settings for your carrier.
7. Tap Done.

Android

1. Open the Settings app.
2. Tap on Network & Internet.
3. Tap Mobile Network.
4. Tap on the SIM card you want to update the APN settings for.
5. Tap Advanced.
6. Tap on Access Point Names.
7. Select the APN you want to update.
8. Enter the correct APN settings for your carrier.
9. Tap Save.

Restart your device and try connecting to the Internet again. 

Note: Updating your APN settings vary depending on your device and network provider. If you’re still having trouble, contact Spectrum for further assistance.  

Quick Recap

Spectrum Mobile 5G is a fast and reliable wireless service, but it doesn’t work properly sometimes. To fix the Spectrum Mobile 5G not working issue, check Spectrum’s 5G network status first. Then, update your phone’s carrier and APN settings. 

These will ensure your phone is compatible with Spectrum’s 5G network and eliminate network outages or coverage problems as the cause of the problem. You can contact Spectrum Support if none of these solutions work.

For more Spectrum Mobile 5G network troubleshooting guides, visit our blog!  

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