When your Sparklight internet not working, there are a few easy ways to solve the issue!
In this guide, we’ll discuss a few common and uncommon ways to solve Sparklight internet issues.
This process would involve an inspection of your setup and of course, all of this will be presented in an easy-accessible step-by-step guide. Let’s learn more!
Your Sparklight internet may be not working (or going out), due to maintenance or an outage with the Sparklight network.
Other reasons for the problem are damaged or disconnected modem wires, heavy bandwidth usage, or restrictive firewall service.
To learn more about the reasoning behind this problem, advance further into our guide!
Sparklight Not Working – All Reasons & Causes
Before we dive into troubleshooting, it’s important to rule out what’s possible and what isn’t possible to cause the problem in your situation.
You’ll be able to figure out more about the problem and follow our troubleshooting methods with ease in the upcoming guide!
Here’s what could prevent your Sparklight internet from working correctly:
- A Sparklight Outage/Maintenance
- Bad Installation of Network Router/Modem
- Disconnect (or lose) Setup Wires
- Overwhelming Network Bandwidth Usage
- Eligibility of the Sparklight Subscription
With that being said, feel free to proceed with our troubleshooting guide to fix your problem!
How to Fix When Sparklight Internet Not Working?
In order to get the hang of the issue and achieve resolution as fast as possible, make sure that you follow our solutions in chronological order.
Therefore, pay attention to all of the included tips and notes that are to come in order to solve the issue as soon as possible!
Solution #1 Call the Sparklight Outage-Check Number
It’s best to start inspecting the situation by calling the Sparklight Service Number for your area before troubleshooting.
Unforeseen maintenance or an unannounced outage with the network may have occurred without your knowledge, disabling the service around your residence.
There’s a convenient way to find out quickly about ongoing outages in your area, by calling the service number of Sparklight.
For this purpose, you’ll only need your Sparklight service number, or simply the phone number registered in your subscription.
Here’s how to use Sparklight’s Outage-Check number:
- On your mobile device, enter the dialer.
- Type out the following phone number “877-692-2253”.
- Press the “Call” button and wait to hear from the automatic voice menu.
- Using your dialer’s keypad, type in your client (service) or phone number.
- Wait for the automatic Sparklight menu to rule out outages in your area.
By providing them with information about your subscription, Sparklight will be able to efficiently provide you with information about undergoing interruptions of service.
Not only that but the estimated hours of renewing the service will also be included in the automatic voice menu.
Note: In case there is no reported Sparklight internet outage, keep reading!
Solution #2 Check for Loose / Disconnected Wires!
Having loose or disconnected wires in your setup will effortlessly disable the Sparklight service from reaching your modem.
During network troubleshooting, it’s a prime rule to go over your cable setup and make sure all wires are in reliable and secured condition.
Inspect the following cables in your Sparklight network setup:
- The Coaxial Cable, connecting the modem to the wall outlet
- The Ethernet Cable, plugging your Sparklight modem into the router
- Both Power Cables, powering your Sparklight setup modem and router
Make sure none of the following cables seem or are damaged and are not loosely connected either.
If you did spot rips/cuts or noticeable visual damages then make sure that the cables are connected tightly to the ports so you can exclude this possibility.
Any Ad-Ons?
You should also consider all third-party connections to your network router.
It’s best to leave only the modem plugged in while disconnecting all other Ethernet cables that receive internet from your router directly.
They could be messing up so better remove them until we know!
Solution #3 Limit Network Bandwidth Usage
Over excessive bandwidth usage could definitely have its toll on your network’s speed and strength.
That being the case, you could address low bandwidth situations, by reducing the stress your network is put under, in a variety of ways.
Here are a couple of convenient ways to reduce the Sparklight network bandwidth usage:
- Limit the Connected Devices to your Sparklight WiFi
- Temporarily Suppress High-Data Downloading/Uploading
- Pause all High-Quality Streaming Services Going On
- Disconnect Unused Devices From the WiFi Network
By following all of the simple steps above, you’ll be able to reduce the overall usage of your Sparklight network. You could track the results before/after by running a free speed test online.
Note: Based on your Sparklight subscription, internet speed should be at least 50 Mbps.
Solution #4 Disable Restrictive Firewall Services
Rather than a problem with your network equipment and setup, the connection problem may be occurring on your device’s end.
When a connection request is sent to your Sparklight network and it gets verified, it could be denied once it comes back by a Restrictive Firewall Service.
Follow these steps to disable the Firewall’s network protection on your device:
For Windows Devices:
- Open the Windows Search Menu.
- Type “Firewall & Network Protection” and press the “Enter” key.
- At the following settings menu, go to “Network Protection”.
- Tick the “Disable Network Protection” option.
- Attempt to connect your device…
For Mobile Devices:
- Head into the Settings of your mobile device.
- Press the search field and type “Firewall” or “Firewall Settings”.
- If there’s a default firewall, enter the Configuration Menu.
- Press on “Disable Network Protection” or a relative setting.
- Exit the menu and test…
Although we must hereby say that this kind of problem is most often encountered on desktop computers and laptops, due to the operating system being more advanced.
Nowadays, most mobile smartphones also tend to have a firewall, which you could relatively enable/disable.
Alert: Don’t keep your firewall’s network protection disabled for too long!
Solution #5 Reboot your Cable Modem & Router
If the network router and modem have encountered a particular functionality problem, the probability of your Sparklight internet halting is high.
To address this problem, you should carry out a reboot on both your cable modem and router consecutively.
Follow these mixed-up instructions, to reboot both of your network devices:
- Press the Power Button on your network router (and your modem if it has one).
- Wait for both of the devices to Shut down.
- Unplug the power cords of the router and modem.
- Wait for an estimated 2 – 3 minutes, while the devices are unplugged.
- Reattach the power cables of your modem and router, back into power.
- Test…
It’ll take your Sparklight network a couple of minutes to come online, once your router and modem have been rebooted.
Be patient and wait for all LEDs on your network devices to light up, before testing the Sparklight internet’s functionality.
Alert: An orange light at either the router or modem, indicates an issue with the provider!
Solution #6 Verify Sparklight Subscription Eligibility
Ultimately, the one thing remaining that could cause the internet not to work is the Sparklight subscription.
It’s likely that either your subscription has expired, or you haven’t activated the internet yet, which would require some assistance.
For similar problems, our best suggestion would be to contact Sparklight directly and talk to a representative that could clarify the situation for you.
They’ll probably demand some basic information, such as your service number, personal name, and other details to begin.
Tip: To check your Sparklight subscription, launch the mobile app and check there!
Quick Recap:
Hence we could address the “Sparklight internet not working” problem by rebooting the network modem/router and inspecting all cables/wires present in your setup.
After that, check for Sparklight outages in your area, verify your subscription, and stop the firewall.
Read Next: Why is My Internet Usage So High All of a Sudden?
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites. Check out more about him here.