Whenever you experience SMTP Telus Net not working, it gets quite frustrating. Well, we have the solutions to solve your problems.
If you are having this problem, it’s likely that you cannot send emails. No matter how many times you hit the refresh button, nothing seems to be working.
We’ve got you covered with the various causes of these issues and the ways to fix them.
To fix your Telus SMTP issue and give you a hard time with your emails, the first thing you need to check is your mail server configurations. Whether you are on a computer or phone, you should be able to change it. Check that the SMTP address is smtp.telus.net and is set to SSL.
Let’s look at where the issue is coming from before moving on the steps to fix them.
Incorrect Telus SMTP settings are the main cause of your email issues.
The challenge is to know which of your configurations is causing the problem so you can take the necessary actions to fix it.
You need to check your mail server settings to see if it’s still in working order or if something has changed.
Here are some of the most common problems that are causing this SMTP issue with your Telus email:
1. Wrong Telus Email Configuration
There are a few settings that you need to get right on your app or client for it to send emails. If any one of these is wrong, it will cause your email to malfunction.
2. Outdated Email App
Using an old email app or client can cause your outgoing email to stop working. It can disrupt the settings, causing it to not communicate properly with the Telus email servers.
3. Incorrect Email Account Details
This is often the most common mistake users make with their email app or client.
Reviewing your password ensures that you can send or receive important emails whenever you need them.
4. Firewall and DNS Issues
Your firewall and DNS settings can have an adverse effect on your email. There are instances when these security features can block certain ports that are exclusive for email use.
These are some of the problems you are likely to face if your Telus SMTP stops working.
Now that you have a good idea of what these are, let’s look at the solutions you can work on.
How to Fix SMTP Telus Net Not Working – Top Solutions!
Before we go through the different solutions for this issue, you want to try uninstalling and reinstalling your email app or client.
It might need an update, or a software bug is causing the problem. So, try it out, and you might save some time and headaches.
However, in the case that the reinstall does not work, here are some of the next steps you want to consider:
Your firewall is a great tool to have. However, there are instances that it can get in the way of your work, especially if it causes your email client to stop working.
Email clients that are not web-based heavily rely on you setting the right configurations.
Your email sending capabilities stop when your firewall blocks the port that’s supposed to connect you to your SMTP server.
Here’s how to unblock the SMTP ports for your email on your firewall:
- Go to Windows Defender Firewall.
- Click on Advanced Settings and choose Inbound Rules.
- Create a new rule for Telus SMTP.
- Select Choose Port to open up a port for your SMTP.
- Select TCP and enter port number 465.
Pro Tip: An alternative port to use is 25.
Some countries may block this port, so you can use a different one to continue sending emails whenever you travel internationally.
If you are using an email client, you want to check the mail server configuration you are using.
There is a good chance that the last time you checked this out was the first time you set up your Telus email on your phone or computer.
Changes can occur, and email providers can change servers and ports, leaving your original configuration outdated.
Here are the steps to verify and change your mail client settings:
- Go to Settings, then Mail, Contacts, Calendars.
- Choose your email account from the list.
- Scroll down and look for SMTP under Outgoing Mail Settings.
- Make sure that the Primary Server is set to smtp.telus.net.
- Set SSL to on, Server port to 465.
Tip: You can also check the Telus website for the list of their latest mail settings that you can use.
They are also updating their email systems to work with Google for a much easier integration procedure.
Note: The process for Android and other email clients will be pretty much the same. The important part is to set the server to smtp.telus.net, set the SSL to on, and use port 465.
There are a lot of different email clients and apps to choose from.
It’s possible that the current one you are using is not just compatible with your Telus configurations.
Although this does not often happen, simply changing apps and using the proper settings can resolve this issue.
Here are some of the apps and clients you can use:
- Outlook (iOS, Android, Windows)
- Gmail (iOS, Android, Web)
- Blue Mail (iOS, Android)
- Airmail (iOS, Android)
- Telus WebMail (Web)
Tip: You will need to set the settings for each of these apps except Telus WebMail.
It’s their web-based client that you can use if you have a hard time using your email client.
Telus SMTP has a few ports that it can use. There are instances when some of these ports are unavailable.
For example, port 465 is usually unavailable if you are abroad, so you will have to change to one that works.
Depending on your circumstances, you want to use the one that will allow you to send your emails without any issues.
Here’s what you should do to change your SMTP port:
- Follow the steps in Solution #2.
- In the port number section, enter 465.
- If that does not work, use 25.
- You can also check 587.
Note: Make sure also to open these port numbers in your firewall since if it’s still blocked there, you will still experience this issue and not send your emails.
Finally, if nothing seems to work, you also want to check your account details. There is a good chance you saved your username and password on the client.
Well, it does make things a lot easier. However, you cannot always rely on it as it can change.
You might have accidentally entered an additional letter in the password field, causing an error.
While you are changing your mail settings, you might also want to look at your username and password and make sure they are correct.
- Follow the steps in Solution #2.
- Look for the username and password field.
- Re-enter your username and password.
If none of these solutions work, feel free to contact Telus and ask about your email.
They may have deactivated the account by mistake. They will be happy to help you out and resolve your SMTP issue.
Read Next: Does Telus WiFi Booster Work with Shaw?
Thus, getting your Telus email to work again is a simple process. This issue happens when your ports are not properly set. Go to your email client’s settings and change it to 465. Port number 25 works as well, and you can use it as an alternative.
Now that you got your SMTP Telus Net not working fixed, you can start using your email again.
As long as you follow our solutions closely, we will help you resolve the issue in no time. You can always contact Telus if these do not work.
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.