Wondering why your Sleep score not showing on Fitbit Charge 5? Well, let’s discuss this!
Fitbit Charge 5 is an excellent device for tracking your sleep insights, including the sleep score to determine the quality of your sleep.
However, sometimes the sleep score takes longer and does not show in the Fitbit app, so if you are experiencing issues, this guide will come in handy.
If the sleep score is not showing on Fitbit Charge 5, the reasons include an outdated app, a device glitch, or an incorrect sleep mode. Next, inspect the sensitivity settings and mind the way you wear the tracker on your wrist.
So let us jump in and begin troubleshooting!
Sleep Score Not Showing On Fitbit Charge 5 – Proven Solutions
Quick Tips:
- Sleep at least 3 hours because the tracker needs enough time to record the sleep!
- Don’t use the “Begin Sleep Now” or “I’m Awake” options in the mobile application.
- Wear the tracker while sleeping with the back of the tracker in contact with your skin.
- Your Fitbit Charge 5 tracker needs to be at least 30% charged before going to sleep.
- It’s important to verify that your tracker is correctly paired in the Fitbit App to sync data.
In case all of these requirements are met but the sleep score is not there, continue reading!
1. Wait for a Few Minutes!
If you don’t see the sleep score in the app, then wait for a few minutes because the Fitbit tracker takes some time to calculate the metrics of your sleep stages.
Your sleep score calculates in the app and that’s why you need to sync the tracker in the app after you wake up in the morning.
As soon as the app syncs, the sleep score should appear!
How Long Does it Take?
In case you still don’t see the sleep score after waiting just a few minutes, then remain patient because sometimes the app may take longer to process.
We recommend waiting for about 10 minutes while reading the other steps in this guide and be prepared for what is to come.
2. Manually Sync Data in the App!
When you wake up, the first thing you should do is sync your Fitbit Charge 5 device in the app to upload the recorded data to the Fitbit server.
However, sometimes the Fitbit app takes too long to synchronize with the app, so try to manually sync the data using the app’s “Sync Now“.
Note: Ensure that Bluetooth permission is enabled on both devices!
Here is how to manually sync Fitbit Charge 5 in the app:
- Place your Fitbit Charge 5 near your mobile.
- Then, open the Fitbit App on your device.
- Tap the Menu icon in the top left corner.
- Find and tap Charge 5, then on Sync Now.
Info: This process can take a few minutes and then automatically show your sleep score and all other metrics.
3. Restart the Fitbit Charge 5
Occasionally the Fitbit Charge 5 might take too much time to sync the data due to bugs or glitches with any of your devices.
In this case, restarting your Fitbit tracker is an excellent fix to refresh the connection between devices and also clear out any issues with the memory.
Here’s exactly what to do in three consecutive steps:
Step #1 Turn OFF the Bluetooth Connection
- Open the Settings on your device.
- Then, locate and tap on Bluetooth.
- Tap on the toggle button to turn it off.
Step #2 Restart Your Fitbit Charge 5
- Wake up the Sense watch screen.
- Swipe down on the device screen.
- Then, locate and press Settings.
- Tap on the Restart Device option.
- Lastly, tap on the Restart button.
Step #3 Turn ON the Bluetooth Connection
- Open the Settings on your device.
- Next, locate, and tap on Bluetooth.
- Tap on the toggle button to turn it off.
- Locate and press Charge 5 to pair it.
Note: When both devices are paired then open the Fitbit app and then sync the device to start fresh and test whether the sleep score will now appear.
4. Check for Fitbit App Updates
If your sleep score not showing on Fitbit Charge 5, the best next method is to update the mobile Fitbit app.
An outdated app can frequently cause connection issues between the app and the tracker and it’s crucial to use the latest firmware to avoid compatibility problems.
Here is how to check for the Fitbit App updates:
- Open the App Store on your Android or iOS device.
- Then, search for the “Fitbit App” from the search bar.
- When the app’s name appears on the screen, tap on it.
- Then, check to see if the app has an Update button:
- If the Update button is available under the app then tap on it to install the updates.
- If there is no Update button available, then your Fitbit device is already up to date.
When your Fitbit app is updated and Charge 5 is paired with your phone, then launch the app and go to your Charge 5 sleep record to see if the sleep score is displayed. If not, keep reading!
5. Refresh the Fitbit App Login Session
When you log in to the app for a long time it could develop a large storage of cache and app data that over time affects the overall functionality.
The reason why you can’t see the sleep score of your Fitbit tracker could be due to long app inactivity, where the data has not been refreshed yet.
Here is how to refresh the Fitbit app login session:
- Open the Fitbit app and tap on the Today tab.
- Press on your profile icon from the top left.
- Scroll down in the app and tap on Log out.
- Next, tap the Login button at the bottom.
- Enter your Fitbit account details to log in.
This process helps the app to force reload your recorded data from the Fitbit servers and hopefully resolves your sleep score problem.
Tip: If the sleep score problem continues, then uninstall and reinstall the Fitbit app!
6. Correctly Wear Your Fitbit Tracker
Another factor that can prevent your Charge 5 from tracking is how you wear your tracker on your wrist.
It is very important to wear the tracker in the correct position because if you move a lot then it could prevent your device from tracking your heart rate.
Follow the following tips to correctly wear your Fitbit Charge 5:
- Wear the Fitbit Charge 5 on your wrist with the screen facing outward.
- Or, wear the tracker on your wrist with the screen facing the underside.
- Ensure your tracker is not too loose or too tight, instead, it should be snug.
- If you feel uncomfortable tightening the Fitbit watch, then loosen the wrap.
- Ensure there are no significant gaps between the tracker and your wrist.
It’s very important to wear the tracker properly while sleeping.
If you are sure that you wore your tracker in the correct position, then continue reading!
7. Change Sleep Sensitivity Mode
The Fitbit Charge 5 sleep sensitivity settings are default set to “Normal” mode.
So, if you have selected the inappropriate sensitivity mode according to your sleeping pattern then maybe that’s why your tracker doesn’t correctly record your sleeping insights.
Simply change the Sensitivity mode in the app from the one you are currently using!
How to Change the Fitbit Charge 5 Sensitivity?
- Open the Fitbit mobile app.
- Press on the profile icon.
- Tap on “Advanced Settings”.
- Press on “Sleep Sensitivity.
- Choose “Normal” or “Sensitive mode”.
When the sleep sensitivity and other settings are all correctly adjusted, check for sleep score!
Need More Help?
In case nothing helps, and the sleep score is missing from the tracker’s data, it’s not unlikely that the device has become faulty.
Well, you should reach out to Fitbit Support for further help first and then check the device’s warranty to receive a replacement from the merchant.
Quick Recap:
If your sleep score not showing on Fitbit Charge 5, sync the tracker in the app wait for a few minutes, and then force sync the device or restart your Charge 5 device.
If the sleep score is still missing, update or reinstall the Fitbit app, and change the sensitivity.
Check our blog to find out more fix guides on Fitbit Charge 5!
Finn Wheatley holds a Master’s Degree in Computer Science from UCL, London. He helped small data science consultancy firms, helping large corporations to grow their data capabilities, deploy advanced machine learning-based analytics and troubleshoot tech-related issues. Check out more about him here.