Is your Sky Q not connecting to internet and you aren’t certain what’s causing it? Before being too narky about it, know that there are a lot of Sky Q users who are experiencing this same dilemma as you.
That is why, in this guide, we’ll not only deal with what the problems are. Instead, we’ll also get you the ultimate solution or fix that you need for it to connect to the internet!
If your Sky Q is not connecting to the internet, restart your modem or WiFi router. Then, try to reposition the device to where it’s near the WiFi router. You can also try to connect it using an Ethernet cable. Perform a reset of the Sky Q box if necessary.
Before we ride to the solution, it is important to understand what’s causing this specific problem to happen.
Reasons Why Sky Q Box is Not Connecting to Internet
There’s actually not a single reason for this specific problem to exist. However, here are the most customary situations that could possibly be the cause of why this is happening.
- Your internet connection isn’t stable
- Hardware problems
- Sky Q box needs a restart and is overloaded
Note, though, that these are just some of the most common reasons why this problem is occurring. There could be other factors at play here, like bad positioning of the receiver, service outages and maintenance, and so on.
So, what’s the fix if your Sky Q is not connecting to the internet?
Fixing Sky Q Not Connecting to Internet
It’s going to be challenging to determine the reason why your box is not connecting to WiFi.
So, in order for you to approach it accurately, you need a process that would address the problems all at once simultaneously.
Luckily for you, this guide will just be like that!
Unlike other tips that your mates could give you, as well as tutorials you are to find online, our guide will be a complete take on how you can fix this specific problem!
Step #1: Check If There’s an Internet Outage
For you to access content, you need to be connected to the internet. So, the first step would be to check the status of your internet connection.
You can check this by accessing websites on other devices like your phone or your computer.
Alternatively, you can also opt to contact your service provider to ask if there are maintenance services happening within your area.
Step #2: Power Cycle Your Modem or Router
If there’s nothing wrong, try to do a power cycle or a restart of your modem or your router.
Restarting has been a miracle for the vast majority of technical issues, so you can try that out. To do it, you simply have to unplug the modem or router from power for about 15 to 30 seconds, then plug it back in again.
Step #3: Move or Reposition the Sky Q Box
The next thing you need to do is to reposition the Sky Q box so that it’s nearer to the modem. The issue could be with the range or the distance of it from the router, causing it not to pick up the signals from it.
So, relocate it to a position where it would be closer to the WiFi router or modem without compromising its position in accordance with the telly.
Step #4: Try an Ethernet Cable
A lot of you might not know this, but, sometimes, the WiFi capability of our routers and modems is the problem.
To see if this is what the case is, connect the box to your router or modem directly using an Ethernet cable.
Step #5: Power Cycle the Sky Q Box
The next step is to try and power cycle the device. Here’s how you can do it:
- Tap the standby button on your clicker and wait for the box to turn off.
- When it’s deactivated, turn off the TV as well.
- Then, disconnect and unplug all cables that are connected to both devices.
- Wait for about three (3) to five (5) minutes, then plug both again in and turn them on.
Step #6: Reset the Box’s Network
And last, but most definitely not least is to reset your Sky Q box. Unlike restarting, resetting your Sky Q isn’t just a click of a button on your controller.
Instead, it’s done through the Sky Q interface. To help you with it further, here’s the process of how you can do a network reset of your box:
- On your Sky Q clicker, press [HOME].
- Then, navigate to Settings, which should be on the left-hand side.
- Inside settings, scroll down and find Setup > Network.
- Highlight the network you’re connected to and select Reset.
This is the process that can be the counterpart of the Reset Network Settings of your smartphone.
That’s just about it! That’s the process of how you can fix the dilemma of your Sky Q not connecting to the internet!
Sky Q Still Not Connecting to the Internet, What Should I Do?
Did you carefully follow the steps, but the problem is still there? It can be an absolute gobsmack if it still doesn’t work, but if this is what the scenario is, what do you do?
The last resort is to perform a default factory reset of the device. It’s like wiping it clean as if you just got it new.
NOTE: Factory resetting it will cause you to lose all data; you’d also have to pair your remote to the box again.
So, here’s how you can factory reset your Sky Q Box:
- Press the [HOME] button on the clicker.
- From there, navigate to Settings and type in 001.
- An alert will pop up asking you if you want to do a Factory Reset.
- From there, you’ll just have to follow the on-screen instructions to factory reset it.
Contact Sky Q’s Customer Support
Should this process still be unsuccessful, the next step to do is to contact Sky Q’s customer service department.
Tell them that your Sky Q box is not connecting to the internet and that you’ve done all basic troubleshooting steps to try and resolve it.
If your Sky Q is not connecting to the internet, try to restart your WiFi modem or router. Then, try to move it closer to the internet source to ensure that it gets maximum reception. You can also connect it via an Ethernet cable for a direct connection.
Read Next: Sky Q Remote Codes – Ultimate List
Can’t get out of the dilemma of your Sky Q not connecting to internet? With this guide, you have everything you need! This is a comprehensive approach that addresses the possible causes all at the same time!
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.