The Sky Q error MR104 is prevalent in Sky users and subscribers. It’s not like you’re just the only one getting this message, so, don’t panic.
Worry not, because, in this guide, we’ll go over the comprehensive list of steps you can do to resolve this particular problem.
We’ll dictate the causes of why it’s happening, as well as the guided steps of resolving it!
To get rid of the Sky Q error MR104, power cycle your main Sky Q box and the other Sky Q Minis within the household. Then, try moving the mini boxes closer to the main box or the booster halfway between the main and mini boxes. Then, change the 5 GHz’s WiFi channel to 44 GHz.
Lastly, change the standby settings from “Eco” to “None.”
In solving this problem, it’s just right to find out what the actual causes of it are. By doing this, you have the chance to try a few different approaches to the problem, too.
Many people don’t know this, but the MR104 error on Sky Q and Sky Mini boxes are usually due to connection failure.
What this basically means is that your Sky Q mini box isn’t detecting a strong signal from your main Sky Q box or vice versa.
So, the usual causes of it would be:
- WiFi router isn’t being properly detected by the main box
- Main Sky Q box is far from the mini boxes
- Your booster isn’t configured properly
- The standby mode of your mini boxes is set to Eco
By being aware of these causes, it will be easier for us to understand how we can fix them, right?
So, let’s cut to the chase and end the Sky Q mini box error MR104 that you’re experiencing!
Searching for the solution to this online will be easy. But most of the contents of guides and tutorials don’t have material.
It’s either their instructions don’t work or there’s something missing from their guide.
Luckily for you, we’ll give you every bit of information in this tutorial! We’ll skim through all the possibilities related and connected to it!
The first thing you want to do is to power cycle or restart the main Sky Q box as well as the Sky Q mini box/boxes in question.
And while there’s a restart or a standby button on the boxes, that is not the correct way of power cycling them.
Here’s how to power cycle them:
- Go near the box and unplug the power cable.
- You can do it by unplugging it from the wall or from the back of the box.
- Wait for 15 to 30 seconds before plugging it back in again.
- Plug the wire/cable back in, then power the box on.
NOTE: In power cycling, you need to do it while the box is turned on, not while it’s turned off or deactivated.
Since the problem is caused by the boxes not reaching each other, the issue could be with how they’re positioned or placed.
Try moving the Sky Q mini boxes closer to the main Sky Q box or vice versa – this alone could be the solution to the problem.
NOTE: You also want to remove any type of obstruction that could be blocking the signal transmittance.
Most, if not all Sky subscribers use a Sky booster. This is to extend the reach of the Sky Q boxes in the house.
The most recommended position for the booster would be almost exactly between the main Sky Q box and the mini boxes.
If you have multiple mini boxes, place them where they’ll equally be placed among the devices for them to have the same level of strength.
When troubles and problems like this occur, it’s always advised to reset the mini box’s independent settings.
The issue could be with how the mini box is configured, and even if the problem just appeared, it could be wrong all along.
Here’s how to reset the network settings of your Sky Q mini box:
- Access your mini box and open Settings.
- From there, go to Setup > Network > Reset.
- At step #2 of the guided instructions, press your Sky booster’s WPS button.
What this does is refresh the mini box’s connection within the network. So, should the problem be overloading or congestion, it will be solved.
Then, the next step is to try and modify the WiFi channel of your router’s 5 GHz frequency band.
Now, most modern routers would be set by default to the 5 GHz. 5 GHz is the frequency that offers better and faster performance but in shorter ranges.
Since you already have a booster, you’ll have no problems with the distance any longer.
So, here’s how to know if your router is set to be on the 5 GHz band:
- Access your router/gateway via your browser.
- Enter the username and password to get you to the admin config settings.
- Once in, access Wireless on your router.
- Locate the 802.11 and change from 2.4 GHz to 5 GHz.
- Click Apply or Save depending on the router you’re using.
Once that’s done, you now have to change the WiFi channel.
By default, the WiFi channel is set to auto. This is because routers are designed to adjust depending on the situation of the network it’s in.
But, since you want it to have better performance, you’ll have to change its WiFI channel.
To do this, follow these steps:
- Once again, log into the admin configuration page of your router.
- Locate the 5 GHz setting and go to Advanced System Settings/Advanced Settings.
- From there, locate the setting labelled as WiFi Channel/Channel.
- Then, change it from Auto to 44 GHz.
Sky Q boxes, the main ones, have their own mesh system internally. So, if you’re using a third-party router or even if your broadband/internet is not from Sky, it can mess with the system.
Last, but most definitely not least is to change the standby mode of the Sky Q mini boxes.
By default, it’ll be set to Eco, which stands for Economical. Change this to None.
Here’s how you can do this:
- On your Sky Q mini box, press [HOME] on the clicker.
- From there, choose Settings > Setup.
- Choose Preferences > Standby Mode.
- You’ll see Eco there, you just need to change it to None.
Once you’re done with this 5-step process, you should be free from the MR104 error on the Sky Q mini box in question!
NOTE: If you’re experiencing this on multiple Sky Q mini boxes, perform the process on all the units until the error is gone.
That’s just about it! That’s the most complex and most comprehensive remedy to fix and resolve the Sky Q error MR104 you’re encountering on your Sky Q and Sky Q mini box!
Before thinking about this, it’s imperative that you perform the process we outlined here first. That way, you can determine if the problem is with a specific box within the vicinity.
If the problem is still there even after you’ve finished the process, contact Sky’s customer service or technical team right away.
Let them know of the steps and processes you’ve done. And then, that’s the time when they’ll troubleshoot the error. They’ll be the ones to help you in identifying whether your main or mini boxes are the ones at fault.
Read Next: Can I Use My Old Sky Box with Sky Q?
You can fix and resolve the Sky Q error MR104 easily! You simply have to reboot the main and mini boxes, bring them closer to one another or to the booster, and reset the mini box’s network settings!
After that, modify the WiFi channel of the 5 GHz band from auto to 44, and lastly, change the standby mode from Eco to None.
Seeing the Sky Q error MR104 on any of your Sky Q boxes could be intimidating. It’s customary across Sky users but it’s uncommon when it comes to other providers.
But, with this tutorial ready, you’ll be able to get to the end of this dilemma easily and urgently! You won’t need another source as a complementary guide to fixing it!
Finn Wheatley holds a Master’s Degree in Computer Science from UCL, London. He helped small data science consultancy firms, helping large corporations to grow their data capabilities, deploy advanced machine learning-based analytics and troubleshoot tech-related issues. Check out more about him here.