Wondering where do Sky GO error code 50-2 come from? It’s simple!
The error 50-2 on Sky GO means a general connection problem but it involves quite a few different aspects.
In this guide, we’re going to explore what’s causing the issue and what’s the most efficient way to solve the problem for good.
Let’s learn more!
To resolve Sky GO error 50 2, check the WiFi connection, ensure no other users are streaming simultaneously, disable any activated VPN, and consider reinstalling the Sky GO app as a last resort.
Error Code 50-2 Sky GO – Explained
According to our research, Sky GO 50-2 is a very common but also weird error code…
Apparently, the code appears mostly when we’re connected to our home WiFi but the application works just well on our cellular data.
This suggests something wrong with our home WiFi, but quite a few gurus identified that the issue comes from corrupted app data.
Here are some of the factors, suspected to bring up error 50-2:
- Temporary Application Bug
- Activated Virtual Private Network (VPN)
- Slow Wireless Connection (WiFi)
- 2+ Streaming Devices
- Corrupted App Installation or Cache Data
Based on the bullets above, we’ve designed a solution guide that targets ALL possibilities at once.
It’s likely to solve the error even before reaching the end of the guide so let’s jump in!
How To Fix Sky GO Error Code 50-2?
In order to solve the error 50-2 as soon as possible, we’re going to start with the simplest solutions first.
It’s important not to skip anything and follow the guide in chronological order to be able to also identify where the error is coming from.
Let’s jump right in!
Solution #1 Restart Sky GO
The first and easiest solution is to close and re-open the Sky GO streaming app!
It’s also important to remove the Sky GO streaming app from the temporal memory of your device since the app will be stored in the background.
When the application is completely closed, open Sky GO and check whether error 50-2 continues to appear.
In addition, try to identify whether the error appears while you’re in the menus or while streaming content.
Then test a different content to localize the problem further and in case you’re unable to find reasoning, proceed with the next solution!
Solution #2 Disable VPN
Since the Sky GO streaming app is only available in the UK, many people are attempting to reach the services from outside, which is hard to achieve.
Sky GO actively bans IP addresses that are attempting to bypass the Sky GO locational services so you should disable your VPN.
The VPN could be an app on your smartphone or a browser extension!
Finding a VPN suitable to bypass Sky GO locational restrictions and suitable for the job is hard and is really frustrating to find.
Most of them don’t work but if you’re looking for a VPN to get the job done, we strongly recommend attempting Atlas VPN.
Solution #3 Refresh WiFi
One of the most helpful solutions recommended on the Sky Go forums is to toggle OFF/ON the WiFi on your streaming devices.
This type of “refresh” will simply disconnect your device from the WiFi and automatically reconnect later when you toggle the WiFi on again.
Here’s how to find the WiFi toggle on your device:
- Go to your Sky Go device’s Settings.
- For iOS tap on Wireless.
- For Android tap on Network & Internet.
- Toggle OFF the WiFi.
When the WiFi is disabled, wait for a few minutes and turn the setting back on. If the error 50-2 continues to appear on your Sky GO streaming app, proceed with the next solution!
Tip: You can also disable the WiFi and use the cellular data to use the Sky GO streaming app!
Solution #4 Limit Streaming Devices
In case you didn’t know, Sky GO has a limit on how many devices can simultaneously stream at once.
This applies especially when those devices are connected to your home WiFi.
- The maximum number of streaming devices that can use one Sky GO account is 2.
What this essentially means is that on the third device that you attempt to stream Sky GO content, it’s highly likely to receive an error “50-2” instead.
This is why we need to make sure that nobody has logged into our account and is currently streaming Sky GO content.
Tip: To disconnect intruders from your Sky GO account, change your password!
Solution #5 Reset Internet Connection
Most of the reports in the Sky Community Forum suggest a problem coming from the WiFi connectivity.
Sometimes our device might appear connected, but when there is no internet on the WiFi broadband, our Sky GO streaming application will probably show a 50-2 error.
- Simply disconnect your network router from the power for 3 minutes!
This will refresh the internet connection and restart the WiFi, which in most cases helps resolve internet problems.
Allow your router to fully start all services, by waiting a few minutes safer turning the device on. When all is ready, test using the Sky GO streaming app and check errors!
Tip: Allowing your router to be disconnected for longer also helps the device cool down!
Solution #6 Allow Location Access
In case you haven’t noticed, when you download a new app it always asks for permission to enable location, pictures and sometimes Bluetooth access.
The prompts are there for a reason.
In case you have disabled the location access they might think you’re trying to connect from outside the UK. In such cases, errors 50-2 will appear on the Sky GO streaming app.
Solution: Manually enable the Location access for the Sky GO:
Here’s how:
- Go to Settings on your device.
- Tap on the Privacy tab.
- Select Location Services.
- Tap on the Sky GO Streaming App.
- Toggle ON the Location Access.
Once you’re ready, restart the Sky GO streaming app and check whether error 50-2 is still there.
In case the problem continues, jump to the final and most-powerful solution in this guide!
Solution #7 Clear Corrupted Data
According to our research, bad application files were the reason for Sky GO error code 50 2 for most users so far.
The best possible way to erase ALL corrupted data is to perform a clean application reinstallation.
It’s simple, Uninstall > Install so let’s learn how!
Here’s how to cleanly reinstall the Sky GO streaming App:
- Reach into the Settings of your device.
- Tap on Apps/Storage.
- Find and select the Sky GO.
- Select Uninstall.
- Open the Google Play or App Store.
- Find and download the Sky Go.
- Sign into your Sky Account.
The application should behave normally, and errors 50-2 should remain in the past.
However, in case the error continues to appear, keep reading to see what we’ve got left to attempt…
Error Code 50-2 on Sky GO Still There?
In case you’ve attempted ALL solutions in this guide but errors 50-2 continue to appear, it’s time to attempt something else.
Try downloading the app on another device, and use your cellular internet to connect and start using the app.
When the error 50-2 is still there, Check Sky Service Status!
If the Sky Mobile is not in green and there are known issues in your area, you only have to wait for a few hours.
It’s likely that the problem will be eliminated later today so be patient.
No Sky Outage – Next Steps?
The last option is to seek some professional help. Contact Sky Customer Service by signing into your profile on the official website.
Hopefully, their support team will be able to assist.
Tip: Don’t forget to share what you’ve already attempted to save time!
Quick Recap:
Thus, the Sky GO error code “50 2” appears whenever we’re experiencing WiFi issues or whenever 2 devices are already streaming Sky GO at once. We’ve learned that the solution involves a clean reinstallation of the app and disabling any activated VPN.
Wrapping Up:
Now that we’ve learned what Sky GO error code 50-2 means and how to solve the problem in a matter of minutes, we’re ready to start streaming.
The most important part of this guide was to identify the reason for the problem, and then use only the aligning methods.
Trying to stream Sky GO from outside the UK?
This is really hard but as long as you’re using a VPN, only dummy IPs will be banned and your account shouldn’t get suspended.
We don’t recommend attempting to connect through a VPN but if you’ve already made up your mind, our recommendation would be Atlas VPN.
Read Next: How To Fix Sky Go App Not Working?
Finn Wheatley holds a Master’s Degree in Computer Science from UCL, London. He helped small data science consultancy firms, helping large corporations to grow their data capabilities, deploy advanced machine learning-based analytics and troubleshoot tech-related issues. Check out more about him here.