The Sky Go error code 3 25 appears whenever you’re attempting to view downloaded Sky Go content on your devices.
However, there are a few requirements for downloading Sky content as well as for viewing the downloaded content later.
So in this guide, we’ll unwrap everything.
To resolve the Sky Go error fault 3 25, first, verify that your Sky account is subscribed for the Sky TV “Extra” subscription. Also, your playout device must have stable internet or WiFi and only then you should attempt to re-download the content or reinstall Sky Go.
Let’s continue to unwrap!
Why Does Sky Go Error 3 25 Appear?
There are quite a few different reasons for the error 3-25 which indicates that the downloaded content cannot be viewed.
As we know, if you’ve got the Sky “Extra” subscription you will be allowed to download content from the Sky on mobile, computer or all other supported devices.
Then you should be able to view this content offline unless you receive error 3-25.
So, let’s take a quick look at everything proven to be responsible for the downloading Sky Go app error 3 25:
- Bad internet connection during the downloading.
- A corruption in the downloaded Sky Go content.
- The Sky Go application cannot play out the files.
- The Sky app is on an outdated firmware version.
- There is an issue with the storage on your device.
In conclusion, everything that can prevent the Sky Go app from reaching the playout device storage will ultimately show error 3 25.
So, it’s important to verify that everything is working well.
How to Fix Sky Go Error Code 3 25 In Easy Steps!
The ultimate guide below will help you address all of the Sky Go 3 25 error code possibilities in a chronological manner.
So, we strongly recommend applying the steps as they are listed above!
1. Verify Sky *Extra* Plan Subscription!
The first and most important step is to verify that your Sky TV account is subscribed for the Sky “Extra” membership.
This is the only Sky TV plan that allows users to download TV shows and movies from the Sky Go application on their devices.
To check whether you’re subscribed to the correct Sky TV plan, go to My Sky and sign into your account.
Then from the dashboard, click on “My Account” to check the current subscription plan and if needed, resubscribe to the “Extra” so you can enable downloading content on Sky.
Note: Without the Sky TV “Extra” you’ll receive error 3 25 when you attempt to download anything from the Sky Go application.
2. Inspect & Optimise Internet & WiFi
Another reason why you’re unable to download content and you’re only seeing the Sky Go extra error code 3-25, is the stability of your internet connection.
You will not be able to download anything as long as your internet is slow, fluctuating or entirely offline.
This is why it’s very important to whether your Sky Go playout device is connected to the WiFi or via an Ethernet cable.
Then, you need to verify that the internet is fine and that the WiFi is working!
Follow the steps below to inspect and optimise your internet:
- First, unplug your WiFi router for about 60 seconds!
- Then, securely reconnect the internet service cable.
- Check the Ethernet cable from the router to the playout.
- Verify that your Sky Go device is connected to the WiFi.
- Reconnect from the WiFi by forgetting and connecting.
- Unpair devices from the WiFi, to optimise its performance.
Tip: If you can, test whether you can download Sky Go content when you’re on a different internet such as the mobile (cellular data) on your smartphone.
3. Re-Download Your Sky Go Content
If you were able to download a movie from Sky Go on your device but the error 3-25 appears when you attempt to play the file, you need to re-download the content.
However, first, you need to delete the already downloaded movies or TV shows so you can download them back.
How to Remove Sky Go Downloads?
You can generally remove Sky Go downloads from the “My Staff” section in the app.
You can then delete individual downloaded TV movies or specific episodes or delete all of them in bulk.
Tip: On Windows, go to This PC > (USER) > AppData > Roaming > Sky & Sky Go and there you’ll find the locally downloaded Sky Go files.
How to Download Sky Go Content?
To download content from your Sky Go application, first start playing the movie or TV show that you would like to download and click on the “Download” button.
Typically the option would be labelled “Download to [Your Device]”, so when you click on the button, the process will start.
You need to know that not all TV shows and movies in Sky Go can be downloaded locally and you can only download them twice.
Then the downloaded movies are available for 30 days!
Reminder: When the selected content is downloaded cleanly, test whether you can now view the videos offline, without error 3-25.
4. Uninstall & Reinstall the Sky Go App!
So in case nothing else helps, perhaps there is something wrong with the video player in the Sky Go application on your device.
Well, this is not a fatal issue and can be easily resolved by cleanly uninstalling the then reinstalling the Sky Go application from the official content store.
You need to verify that Sky Go is completely removed from your device!
Then, you need to download the Sky Go app from the dedicated content store on your device.
If you’re unsure where to discover the app, then find your device and then learn how to download it.
- For Windows/Mac/Fire TV > Download Sky Go from the Sky Go Downloads!
- For Mobile (Android/iOS) > Download Sky Go from Google Play or App Store.
- For Xbox One X/S > Download the Sky Go application from the Microsoft Store.
- For Firestick & Roku > Download Sky Go from the Amazon Store or Roku Store.
Note: If you’re using Sky Q or Sky Glass, note that you cannot uninstall or reinstall the Sky Go application but you can refresh all of the applications at once.
5. Test Downloading a Different Sky Show!
Another quick tip to justify the reason for Sky Go code 3 25, is to attempt downloading a show that you’ve never downloaded before.
Sometimes the reason why downloaded shows are not working is because the specific movie or TV show is not supported for downloading from Sky.
So, test downloading a different show from Sky Go!
In case the newly downloaded content is now working without any error codes, then perhaps the previous content is not supported for offline viewing.
In case, however, none of the movies or TV shows that you’ve downloaded are working, then perhaps you’re facing a device-specific issue.
Have You Tested on a Different Device?
In case you haven’t tested already, grab your smartphone, turn on the WiFi and download the Sky Go application from Google Play or App Store.
Then, sign into your account, turn on a TV show and click on “Download on your phone or tablet”.
Note: In case downloaded content doesn’t work on any of your devices, then perhaps the issue is not on your end so keep reading.
6. Check the Sky Go Service Status!
Sometimes you may be experiencing weird error codes and bugs due to a problem on Sky’s end and there is a very quick way to check for any outages.
Simply go to Sky Service Status and then look at the tile best describing the type of Sky service and playout device that you’re using.
If you see “No known issues in your area” then there is no outage.
However, in case you see red marks with known issues reported, then this is beyond your control.
You only need to wait until the services are restored and then check whether Sky Go code error 3 25 will appear then.
Tip: For more help and qualified assistance, reach out to Sky Customer Services!
Hence, when you see Sky Go error code 3 25, first verify that you are subscribed to the Sky “Extra” plan and then justify your internet connection.
In case the error is still there, cleanly reinstall the Sky Go app on your device and check for any reported Sky outages.
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Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.