If your Sky Glass keeps freezing, we’ll manage to fix the problem for you!
When a TV “Freezes”, it means that the display has lost connection to the software and the hardware. This is an often occurrence and could mean plenty of things.
We’ll review all of the possible causes for this problem, along with the best solutions here in this guide!
To fix Sky Glass freezing issue, Power Reset the TV and disconnect all third-party devices. Next, ensure that the correct Display Source is selected and update the software of your Sky Glass. Finally, perform a Factory Reset on the TV to resolve the “freezing”.
To understand what causes this problem and what are the reasons, keep reading!
Why Does My Sky Glass Keep Freezing – Causes & Reasons
The Freezing on your Sky Glass may be occurring in different ways every time!
The general freezing patterns are a flickering screen, flashing squares on the display, “Patchy” images and also, a *hang* blank screen.
Generally, all of the following are occurring due to the same factors and problems with your Sky Glass TV.
Let’s review the reasons:
- Sky Glass is running an Outdated Software
- There’s a malfunction with the Power Supply
- An issue with the Internet Connection
- Problem with the Streamed Broadcast or Live TV
As you’ve already figured, most of the causes are common and the freezing isn’t occurring due to anything specific.
Therefore, the solutions are also simple so let’s check them out next!
How Fix When Sky Glass Freezing Constantly?
To properly troubleshoot and understand the problem, you’ll have to pay attention to each of our steps, notes and tips.
Follow the solutions in chronological order to achieve the best efficiency at resolving the issue and also keep a track of your Sky Glass’ issue state.
Solution #1 Unplug the Sky Glass!
A simple, yet greatly effective solution to any freezing problems is to Unplug your Sky Glass.
This will help the TV discharge, refresh all services and start chagrin freshly from the connected power source.
It helps reset both the hardware of the TV and the software in many terms, which will hopefully prevent the TV from freezing anymore.
Let’s learn how to do it:
- Turn OFF your Sky Glass using the remote.
- Unplug the Power Cable of the Sky Glass.
- Wait for 5-7 Minutes while the TV is unplugged.
- Reconnect the Power Adapter of the Glass back into the source.
- Turn on the Sky Glass TV.
You’ll have to browse through your Glass for a couple of minutes to wait for the freeze’s occurrence. You may have to play a stream, broadcast or turn on LIVE TV in that sense.
Note: Try to identify whether the freezes occur while streaming or in the menus!
Solution #2 Reconnect the Sky Glass to WiFi
It is a fact that Sky Glass is overly sensitive to WiFi, meaning that being disconnected from the network will cause the TV to freeze.
Of course, the best approach is to get the Sky Glass hooked up back to your WiFi network as soon as possible.
The WiFi is essential for most of the TV’s operations and even during the boot process!
Let’s reconnect the Sky Glass to WiFi:
- Grab your Sky Remote.
- Navigate to the Home Screen.
- Head to Network.
- Tap Advanced Settings.
- Toggle the Wi-Fi ON.
- At “Available Networks”, select your Home Wi-Fi.
- Type down the Connection Password.
- Press “Connect”.
- Wait for the connection to be completed.
When your Sky Glass TV is connected, attempt to identify any pattern of the freezes. Is it a certain application or a specific episode of a show?
Perhaps the freezes are not random and appear when you’re doing something. Try to work this out before proceeding.
Note: Double-check if your network device is online before attempting to connect your TV.
Solution #3 Adjust Source/Unplug Third-Party Devices
Selecting the incorrect input source on your Sky Glass may result in the display freezing!
This is caused by external problems with your TV’s third-party devices, such as streaming sticks, consoles and TV boxes.
What you’ll have to do during this solution, is to make sure the correct source is selected and get all third-party devices disconnected from your Glass.
Here’s how to adjust the source on your Sky Glass:
- Grab your Sky TV Remote.
- Point it at the Glass.
- Press the “Source” Button.
- Select the Default Source, situated at the most-left.
- Test…
Once the correct source is selected, use your TV for a couple of minutes and wait. If the freezing occurs, disconnect all HDMI cables from your TV
The HDMI cables transfer both video and sound, therefore it could interfere with your display and make it freeze.
Ultimately, unplug ALL devices connected to your Sky Glass and test!
Note: Keep all devices disconnected until the problem is either resolved or identified.
Solution #4 Update Sky Glass Software
This solution is only going to be helpful if you’re able to Interact with Sky Glass. Although Sky Glass updates are automatic, there’s a way to do it manually
If there are certain time gaps when the Sky Glass is not frozen and you’re able to access its’ settings, you should Update the Software.
Especially when functionating on older software, problems such as screen freezing are common and upgrading is the only way out.
How to update Sky Glass’ Software:
- Open the Settings of your Sky Glass.
- Go to “Firmware”.
- Choose “Check for Updates”.
- Press the “Update” Button.
- Wait…
On different versions of Sky Glass, the guideline for updating the TV may be different.
There should be a “Software Update” or “Firmware Upgrade” tab somewhere in the settings. Use the time you have to navigate and start the upgrade before the TV freezes again.
Alert: Turning off your TV will result in the update’s cancellation!
Solution #5 Fix Sky Glass Power Problems
The Power Issues are what could ultimately affect your TV’s display and make it freeze!
What makes the TV essentially *freeze* is power fluctuation usually coming from the power source or main circuit.
Use a surge protector to connect your Sky Glass, which ensures consistent power flow and protection from power surges!
Alternatively, here’s what else you can do to prevent power fluctuations!
- Plug the TV into a Different Power Source
- Disconnect any, Power Strips, Dividers or Outlet Equipment
- Replace the Power Adapter of the TV
- Clean the Electrical Port on your Sky Glass
Make sure to test your Sky Glass after applying each solution. In case the freezing issue disappears, note what you’ve just done to be able to identify what’s causing the problem!
Note: Find a Surge Protector & Replacement Sky Glass Adapter on the bottom!
Solution #6 Reset the Sky Glass
The best way to resolve software bugs with Sky Glass is to perform a Factory Reset.
This method will have all data, options and settings of your Sky Glass erased, which will probably fix the freezing.
One problem that the reset cannot fix, is when the freezing is caused by physical hardware problems in the TV. Then, you’ll have to seek further help.
Here’s how to perform a Factory Reset on your Sky Glass:
Hold the Power Button on the back of the TV for 20 Seconds!
This will cause the TV to shut down for a couple of moments and then restart.
As a result of holding the power button, the setup screen will occur on the screen, allowing you to re-adjust the settings of your Glass.
Follow the on-screen instructions to resume the TV’s functionality.
Alert: Not holding the Power Button for long enough will not trigger the reset!
That was everything about solving freezing issues on Sky Glass so let’s recap!
Quick Recap:
Hence, to resolve the freezing on your Sky Glass, unplug the TV for 10-15 minutes and update its software. Next, reconnect the device to the WiFi and troubleshoot power problems with the device. Finally, disconnect all connected devices and Reset the TV.
Wrapping Up:
In this guide, we’ve learned why Sky Glass keeps freezing and what is the best approach against the issue.
We do not exclude the possibility that your Sky Glass may have developed a hardware malfunction, which must be reviewed by a technician.
If you keep experiencing display issues, it’s best to contact Sky themselves or seek a technician’s help!
In case you’ve identified that your Sky Glass power adapter is the culprit we strongly recommend getting a Universal Power Adapter suitable for Sky Glass.
And to protect your TV from power fluctuations and freezing, purchase the Belkin SurgeCube Protection Plug.
Read Next: Can Sky Glass Be Wall Mounted?
Finn Wheatley holds a Master’s Degree in Computer Science from UCL, London. He helped small data science consultancy firms, helping large corporations to grow their data capabilities, deploy advanced machine learning-based analytics and troubleshoot tech-related issues. Check out more about him here.