Wondering why Sky account not enabled for purchases? Keep reading!
The Sky TV Store contains many reward-winning titles that you can purchase as “Pay Per View”, which after the transaction goes into your Purchased Tab.
However, issues such as missing titles, or being unable to purchase anything started to appear so let’s unwrap this up!
When your Sky account is not enabled for purchases, you would need to add a Payment Method to your Sky Store. The next step is to inspect the internet connection, check for outages, and attempt to Restore Purchased Sites. In case nothing helps, the item might not be approved.
Let’s next learn why the error appears and more about the Sky Store purchases!
Why Sky Store Account Not Enabled For Purchases?
There are quite a few different reasons why your Sky Store account would fail to perform purchases.
Since many other people have already experienced and solved this issue, we managed to find and include every single aspect in the bullets below!
Here’s why you can’t purchase anything on the Sky TV Store:
- An issue with your Payment Info
- Device Not Connected To The Internet
- Temporary Sky Account Problem
- Sky locational Outage/Maintenance
- Sky TV host-device Bug/Glitch
- Sky Store Item Not Approved
Let’s next answer the most frequent and wrongfully asked question!
How To Enable Sky Store Purchases?
There is no dedicated option or button that you need to press to enable your Sky Store to account for purchases.
They are enabled by default and all you need to do is select a title, which will take you to the Sky Store. From there you can purchase & download the content.
In case you see “account not enabled for purchases” proceed with the solution guide!
Sky Account Not Enabled For Purchases – Fixed!
In order to solve the problem we need to address each of the aforementioned causes in a chronological manner.
This might be impossible if you skip any of the solutions so make sure to pay attention to everything written in the guide.
Without further ado let’s jump right in!
Solution #1 Insert a Payment Method
Your Sky TV Store account will not be enabled for purchases until you add a payment method, which can only be your Credit/Debit card.
Sky Store supports Visa and Mastercard but in turn, you won’t be able to pay with, for example, Maestro, Solo, or American Express cards.
To add a payment method to the Sky TV Store, follow the steps below:
- Go to skystore.com on your device.
- Tap on Sign-in.
- Insert your Sky Store login credentials.
- Tap on My Account > Account.
- Halfway down the page, you’ll find the payment options.
- Insert your Credit/Debit card information.
- Confirm your financial information.
Now that you’ve added your Credit/Debit card to the Sky TV Store, you should attempt to purchase.
In case the error still appears, keep reading as we continue to unwrap possibilities!
Solution #2 Add Available Funds
You may see the error “account not enabled for purchases” even if you already have added a payment method.
The reason for the error could be that you don’t have enough available funds to purchase the title you’ve selected.
Sign into your mobile banking and make sure that you have enough funds available!
When you’re ready, hop back into the Sky TV Store and check whether the error will appear upon attempting to purchase a title.
Make sure that you leave a few extra pounds on top, so you can be confident that the transaction will go through this time.
There are also quite a few Free titles that you can test with that also require your account to have a Credit/Debit card added, but won’t charge anything.
Note: In case even “Free” titles fail to be added to your account, keep reading!
Solution #3 Restore Purchases
If you’re a Sky TV subscriber and you can’t find titles that you’ve bought in the Purchased Tab, you’ll need to Restore Sky TV Purchases.
Such an issue often appears when you’ve bought a title on one device but you actually want to watch the content on another device.
- Sign in to your Sky TV Account on skystore.com and tap on Restore Purchases!
Once the restoration is over, you’re ready to locate the titles in the Purchased Tab.
In case the titles do not appear, or you’re still unable to perform a purchase, jump to the next solution!
Solution #4 Sign Out/In Sky Account
Sometimes a temporary problem might prevent you from making a purchase.
One of the most simple approaches is to simply Sign Out and then Sign In to your Sky Store account.
This method takes almost no time, regardless of whether you’re using a computer, smartphone, or tablet.
Simply tap on Sign-Out and wait for the page to refresh. When it’s done tap on Sign-in, insert your credentials and you’re ready to attempt another purchase!
Tip: Test purchasing a different title, we recommend testing with “free” content.
Solution #5 Switch Devices
Sometimes, even if rarely, the Sky Store purchases might fail due to a temporary issue with your device.
This is why you can either Restart your device or test performing a purchase on a secondary machine such as a computer, laptop, or mobile tablet.
Another important thing when switching devices is making sure that you’re connected to a good internet/WiFi since the Sky Store is an online service.
In case the purchase went through on your secondary device you can easily hop back on your previous host, and enjoy the TV title.
Tip: You can use any device with an online browser to access the Sky Store website!
Solution #6 Check For Outages!
In case you still see “account not enabled for purchases” when attempting to buy a title from the Sky TV Store, perhaps the issue is on their side.
This is why it’s important to check whether the Sky Store is currently online and whether there are planned or unplanned outages.
- Simply go to the Sky Service Status and check the Streaming TV section!
When you see “No known issues in your area”, it means that the Sky Store is currently working and you should be able to make purchases.
In contrast, if you see a red triangle saying “known issues in your area” you should wait and periodically check whether the services are online.
Note: Planned and unplanned outages can last up to 24 hours!
Solution #7 Item Not Approved
In case nothing helps and your Sky Store account is still not enabled for purchases, perhaps the item you’re trying to buy is not yet approved.
What that means is that essentially the title will appear in the store but will not be available for purchase and download.
This is possible to happen and usually takes 48 hours after the title has been uploaded to the store to become available for purchase.
Since you can’t manually check when a title has been added, you would need to try again tomorrow and the day after tomorrow.
In case you’re involved in Beta testing you should know that such accounts are not eligible for purchases and there are further restrictions.
You can find more info on the official Sky website.
Solution #8 Contact Sky Support
In case nothing from this guide helped and you’re still unable to make purchases through your Sky Store account, you might use some help.
The next step is to reach out to Sky Customer Service, select the problem you’re experiencing and share all the details.
Tip: Also, explain what you’ve already tried to save as much time as possible!
Thus, when Sky Account is not enabled for purchases, the user might not have a Payment Method or enough available funds. We’ve also learned that the issue is sometimes with our device or internet connection and the solution requires a thorough inspection.
Now that we’ve found out why the Sky account not enabled for purchases and how to solve the problem in no time, we’re ready to get our favourite titles.
In case the issue is persistent and none of the methods in this guide helped, perhaps there is something wrong on Sky’s end.
We hope that this guide was helpful and if you’re interested in more solutions for Sky, we strongly recommend checking our blog. Good luck!
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Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.