Wondering why Samsung TV Won’t Turn on With Alexa? We’ve got you covered!
Alexa allows you to use voice activation commands to navigate your smart devices in your home.
You can turn ON and OFF your Samsung TV using only voice commands but when the connection is not properly established, things do not always work out.
Samsung TV won’t turn on with Alexa because of a faulty cable connection, or a weak Wi-Fi signal. If your TV is not responding, check the internet connection, perform a thorough setup inspection and reboot your TV and network equipment!
Let’s take a look at why the problem appears first!
Why Alexa Won’t Turn on My Samsung TV?
Sadly, in some cases, Alex won’t turn on your TV, which depends if the Alexa Voice assistant is performing actions differently from the given command or because the unit didn’t catch your command.
Here are some of the reasons you collide with when facing the problem:
- Alexa Cannot Discover Samsung TV
- Wi-Fi is Slow or Currently Down
- TV or Alexa Not Connected to WiFi
- Alexa Failed to Pair with the device
- SmartThings App issues
Based on your current setup, the problem could be related to different factors.
Luckily we’ve managed to solve the problem so let’s jump into the troubleshooting guide!
Alexa Won’t Turn on My Samsung TV – Fixed In Minutes!
If you are having issues with Alexa, you can quickly resolve the problem by inspecting your Alexa settings.
This might include poor or no internet connection, problems with the hardware, and other aspects that could be the source of the problems you are facing.
Solution #1 Soft Reset Samsung TV & Alexa
The very first and most-efficient solution is to cold reboot your entire equipment.
This method will discharge the device, and reset ALL services so this is the very best first step!
Here’s how to cold reboot Samsung TV & any Alexa speaker:
- Unplug the TV & Alexa speaker from the wall outlet.
- Wait for about 1-2 minutes!
- Plug back the power cord into the wall socket.
- Wait for the Samsung TV and Alexa speaker to start.
Once both devices are turned ON, connect Alexa to the mobile application if not already, and test setting up your Samsung TV.
In case the TV remains unresponsive and won’t turn on when you narrate the command, proceed with the solutions ahead in the guide!
Note: Waiting for longer while your equipment is turned OFF is recommended!
Solution #2 Improve Wi-Fi Strength!
The reason why Alexa is not turning ON your Samsung TV could be caused by obstruction interference. Almost any Wi-Fi or Bluetooth device, signal or physical object such as doors or walls might be a factor in an obstruction.
Due to obstructions, signals cannot correctly transmit from the router to Alexa.
This way the link between the devices can fall out and your Samsung TV becomes unresponsive.
Solution: Simply install a Wi-Fi extender or relocate your Wi-Fi router closer to Alexa!
In addition, you should also inspect whether your Samsung TV is connected to the WiFi…
Solution #3 Inspect Wi-Fi Connection
Alexa will have problems turning your Samsung TV on if the unit is disconnected from the internet.
Alexa and the Samsung TV communicate with each other by using an internet connection, if your Wi-Fi signal is weak Alexa will have issues and will not be able to connect to the TV.
Here’s how to proceed with the solution:
- Power Cycle the Network Router.
- Power cycle Alex Speaker.
- Power cycle the modem (optional).
- Stream audio for 3-5 minutes to see if it’s working properly.
To power-cycle, all you have to do is unplug the devices from the power socket and then wait a couple of seconds before plugging them back into the power socket.
Note: You can try moving the smart speakers away from other devices but closer to the router!
Solution #4 Domain Name System (DNS) Server Change
Unstable internet connections can sometimes cause problems between the connection of your Samsung and Alexa App.
This could occur if your Internet Service Provider (ISP) is not correctly set.
- You can increase the speed of your browsing experience by changing what DNS server your TV uses to another DNS server.
Here’s how to manually change the DNS settings step by step guide:
- Press the Home Button on the remote control.
- Go to Settings.
- Select General.
- Select Network.
- Choose Network Status.
- Go to IP settings.
- From there select DNS settings.
- Select Enter Manually (126.96.36.199 or 188.8.131.52)
- Choose DNS Server.
- Then try to open and reconnect the Alexa app.
In case this didn’t work, on a Windows computer open “Command Prompt” (CMD) and type “ipconfig/flushdns” and press the Enter button.
This should restore your internet performance and your Samsung TV and Alexa speaker will connect. Then you can try turning on the TV.
Note: Using Google’s DNS servers (184.108.40.206) is the most popular option!
Solution #5 SmartThings App Issues (Optional)
SmartThings App is a mobile app that allows the user to connect and control any smart home device.
It is compatible with almost all smartphones and smart home brands. It also unlocks control over all of your smart home gadgets in one place, including your Samsung TV.
- SmartThings allows you to control Samsung TV by using Alexa!
How to connect Alexa with SmartThings App:
- Download & Install SmartThings.
- Create an Account > Sign in.
- Set up Alexa in your preferred location.
- Open the Alexa app.
- Go to Settings.
- Go to Connected Home >Link with SmartThings.
- Enter your SmartThings details.
- Select the desired devices you want to control with Alexa.
- Ask Alexa to discover new devices.
- This will give you a list of devices.
Alert: Test whether your smartphone (Alexa app host device) is connected to the WiFi of your home network.
Solution #6 Update the Samsung TV
Samsung TV won’t turn on with Alexa due to Outdated Samsung TV Software and the newly updated Alexa app.
Downloading the new and most recent update for your Samsung TV can help resolve this problem and you can download it by accessing the TV’s settings.
Update Samsung TV via Settings:
- Turn on your Samsung TV.
- On the remote control press the Home Button.
- Click on Support.
- From here select Software Update.
- Click on Update Now.
- The TV will reboot for the new update
Update Samsung TV via USB:
- On your laptop or personal computer go to Samsung’s Download Page.
- From there find your current Samsung TV Model.
- Download the update.
- Extract the files onto a USB stick.
- Insert the USB stick on the TV.
- Press the Home button on the remote control.
- Go to Settings
- Click on Support and select Software Update.
- Start the update.
- The TV will automatically restart applying the software update from the USB stick.
Note: Samsung will periodically release new updates to fix bugs!
Still Need help?
If you cannot resolve or identify the problems on your own do hesitate to check the Samsung Support page.
If you’re concerned that the problem is related to your Alexa speaker, simply contact Amazon Support and seek help.
Tip: Don’t forget to share what you’ve already tried to save as much time as possible!
Thus, to fix when Samsung TV won’t turn on with Alexa, check the internet connection first and reboot your entire equipment. The next step is to verify whether the Samsung TV is updated and compatible with Amazon Alexa to learn more about the problem!
We hope that you find this guide efficient and effective in order to fixing the unresolved problems!
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Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.