Wondering why your Roku won’t connect to Xfinity WiFi? Let’s learn all about it in our guide!
When searching for a reliable WiFi installation in your household, Xfinity is definitely one of the best.
Failing to connect with the home network on either of your devices, could be caused by the Xfinity WiFi or your Roku player at the same time.
Let’s learn more about this problem:
Roku will not connect to Xfinity WiFi if there’s an issue with the router or the wireless signal transmitted by the device.
A problem will also occur if the Xfinity router and Roku are too far apart, or when your Roku is using an outdated network settings profile.
Let’s find out more details about other causes of connectivity problems between your devices!
Why Won’t My Roku Connect to Xfinity WiFi?
Your Roku could be failing to connect with Xfinity’s WiFi, due to multiple reasons.
To your advantage, most of the causes that are likely to fail the connection of your Roku player are easy to identify as well as easy to troubleshoot.
Let’s look up what else could be causing the issue:
- Improper Scan by The Roku Player of the Available Networks
- Outdated Router Firmware or Issues in the GUI Settings
- Problematic Network Settings Configuration of the Roku Player
- Incorrect Xfinity WiFi Password Inserted
- Problems with the Software of your Xfinity Router
Although reading the causes will give you a general idea of the problem, the best way to approach this issue right now is directly jumping into troubleshooting, so let’s do that!
Roku Won’t Connect to Xfinity Router – Fix in Easy Steps!
We’re about to go into the guide, that’ll make the troubleshooting of your Roku and Xfinity router possible.
To end up resolving this problem as quickly and as efficiently, follow the chronological order of our guide and don’t skip anything.
Solution #1 Reboot Xfinity Router & Roku Player
The connectivity problem that affects your Roku and/or Xfinity router, could be easily addressed by rebooting both devices.
It’s a simple, yet greatly effective solution for an issue you’re not so well familiar with and it is also a proper wait to give our troubleshooting a start.
Let’s first begin with a reboot of your Xfinity Router!
How to Reboot Xfinity Router:
- Press the power button on the device to shut it down.
- Once the Xfinity device has powered off, unplug the power cord.
- Wait for 5 minutes, while the Xfinity network device is disconnected.
- Reconnect the power cord to the appropriate electrical outlet.
If that didn’t work, try a reboot on your Roku Player as well!
How to Reboot a Roku Player/TV:
- Unplug the Roku Drive from your TV (shut it down with a remote if it’s a Roku TV).
- Re-attach the USB Drive from a Roku Player or the power adapter from a Roku TV.
- Wait for 30 seconds, while the Roku Drive or TV is disconnected from power.
- Re-supply your Roku device with power.
After rebooting both your Xfinity router and Roku player, the connection should succeed!
Note: Remember to test the connectivity after restarting/rebooting each of your devices!
Solution #2 Verify Xfinity WiFi Password
Most Roku users who are able to see their Xfinity WiFi on the player’s settings but are still unable to connect are inserting the wrong password.
It’s a common thing to happen, especially if you’re using the default Xfinity password, which consists of many numbers and symbols.
- The default Xfinity password is on a sticker on the router’s bottom panel!
The best workaround is to reconnect your Roku device to Xfinity WiFi:
- Lift your Xfinity Router and take a picture of the sticker on the bottom panel.
- Open the Settings of your Roku Player.
- Scroll down and go to Settings.
- Select Network.
- Choose “Set up Connection:.
- Select “Wireless”.
- Wait for your Roku to automatically scan for networks.
- Select your Xfinity WiFi.
- Insert the password from the sticker on your router.
Important: If you’ve changed the password of your Xfinity router through the mobile app or the web GUI, use the new value of the code instead.
Once changed, the password on the sticker of the router will become inactive.
Solution #3 Rescan All Networks & Try Again
If your Roku Player failed to scan for all networks or didn’t detect the connection info of your Xfinity WiFi, you’ll be unable to connect with the network.
Your next step is to rescan all networks in the connection proximity of your Roku player and try the connection again.
- To rescan for available networks to your Roku, you must be in the ‘WiFi’ tab!
Follow these instructions to rescan for networks on your Roku:
- In the WiFi tab, press the “Rescan” button at the bottom of the page.
- Wait for your Roku to re-detect available networks.
- Check the results that appeared in the menu.
For a moment when rescanning for available networks, all WiFi addresses that appeared in the tab will disappear.
Once your Roku is done rescanning for WiFi networks, your Xfinity WiFi should appear higher in the list, due to it being the closest to your Roku player.
Alert: If you have multiple networks in your home, be careful which hostname you’re selecting.
Solution #4 Move Roku & Xfinity Router Close Together
One of the reasons why Roku won’t connect to Xfinity WiFi, is that the devices are too far away from one another.
You must place your Roku Player as close as possible to your Xfinity router or the other way around. Re-configure your setup the way you most feel comfortable.
There are two types of connection and their connection range:
- 2.4 GHz – Weaker signal, could travel further and through obstacles (up to 50m)
- 5 GHz – Bulkier and stronger signal, travels harder through thick obstacles (up to 25m)
If you have a dual-band Xfinity router and have hosted two threads (a 2.4GHz and a 5GHz one), try to connect your Roku to the 2.4GHz band, before moving any of the devices.
You could identify the GHz of your WiFi threads at Settings > WiFi > ‘Connection Info’ on your mobile.
Note: Place your Xfinity router and Roku Player at least 20 meters from each other.
Solution #5 Update Roku’s Network Settings
If the fault is with your Roku Player, rather than the Xfinity router, it’s probably due to the fact that the Network Settings Profile of your Roku is outdated.
Luckily, you could update the connection info of your Roku, by heading into a specific tab within the settings.
- To update the Network Settings of your Roku, connect it to your mobile’s hotspot!
Once connected to the hotspot, follow these steps to update the network settings of your Roku:
- Use your Roku remote to press the Home Button.
- Scroll all the way down and select “Settings”.
- Choose “System” from the available tabs.
- Tap on “System Update”.
- Press “Check for Updates”.
- Tap on “System Update”.
By updating your Roku device to the latest available version, you’ll also receive the new versions of important network dependencies. When you’re ready test the connection!
In case the problem is still there, keep reading!
Solution #6 Reset your Xfinity Router & WiFi
Your last-resort solution is to perform a Factory Reset on your Xfinity router and network.
It is the ultimate method to address issues with the Xfinity network and router, so doing this will probably fix the issue if it is with the router.
Here’s how to factory reset your Xfinity Router in easy steps:
- Locate the Reset Button on the back of your Xfinity router.
- Press and hold the button for 30 seconds.
- Let go of the button, once all LEDs on your router go off.
- (Optional) If the router does not have a reset button, hold the WPS button instead.
You must let go of the WPS/Reset button on your Xfinity router/gateway once all LEDs go off.
When this happens, it means that your network device has shut down and has begun the reset.
This process will last for an average of 2 – 3 minutes and the router will restart afterward.
When Roku won’t connect to Xfinity WiFi, start by rebooting your Roku Player and then the Xfinity router.
If you keep having this issue, rescan for networks on your Roku, update the device’s Network Settings, and perform a Factory Reset on the Xfinity router.
More Xfinity content in our online blog!
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.