Your Rockspace WiFi extender keeps disconnecting and you’re looking for a solution? Look no further, because you’ve come across the best troubleshooting guideline out there!
We will make sure to explain the issue in detail and provide you with the top-rated solutions known to the community.
If your WiFi extender keeps disconnecting, first, try reconnecting it with the WPS button. Next, you can inspect your network, eliminate all types of possible interference with the device, and place the extender closer to the router.
Before we move on with the troubleshooting, let’s review the major suspects along with a brief explanation of what’s wrong.
Generally, your WiFi extender could disconnect if your router either shuts off or a network error occurs.
In every situation where your router is going through issues, your extender would disconnect as well.
Here are some of the cases where your Rockspace WiFi extender could disconnect:
1. Physical Interference
Often, a physical interference might cause the extender to disconnect.
2. Network Error
If a network error occurs, this could disconnect all devices connected, including the extender.
3. Router Problem
In case of a router issue, your extender will disconnect from the network until the problem is resolved.
4. Power Malfunction
Since your extender is being directly connected with an outlet, if there is a power malfunction with the outlet, it could cause disconnects as well.
5. Broken Hardware
Lastly, if the hardware of your WiFi extender has been lethally damaged in any way, you might have to consider delivering it for repair.
Now that you know what could have possibly happened to your WiFi extender, let’s move on to the top-rated solutions.
Before we proceed, have you tried unplugging your extender from the source?
Keep in mind that temporal power malfunctions are fully capable of causing your device to disconnect from the router, so re-inserting is the fastest solution technique to apply.
If that didn’t work and your extender keeps disconnecting, start with solution number 1:
Firstly, it is recommended to try reconnecting your extender to the router. In most cases, the issue can be easily fixed with a simple reconnection via the WPS button on both your router and WiFi extender.
Use the steps down below to learn how to connect your extender via the WPS button:
- Locate and hold the WPS button on your router for 10 seconds.
- On your Rockspace extender and hold the WPS button for 10 seconds as well.
- Once the button starts flashing slowly, release it and wait for the extender to connect.
It might take a while for your extender to scan for the router, but once the check is complete, a beep will notify you that the connection with the router is successful.
An easy way to fix the issues is to connect the extender itself with your PC or laptop via an Ethernet cable.
You won’t be required to connect the extender with your router, since this can be managed wirelessly.
Follow these steps to connect your extender to a PC easily:
- Get an Ethernet cable.
- Make sure your PC or laptop is close enough to the extender.
- Plug the Ethernet cable into your extender.
- Connect the other end of the Ethernet cable into one of the ports on your computer.
- Open your browser and go to re.rockspace.local to manage the dashboard.
Once you’ve accessed the dashboard, you will be prompted to follow a quick setup process of the extender, which will resolve a variety of issues.
If the extender keeps disconnecting, you should carry out overall maintenance of your network.
This way you will be able to determine if the problem is related to bad signal or slow connectivity matters and hopefully resolve them easily.
Follow the steps down below to troubleshoot your network.
To discharge and hard reset your router, follow the steps down below:
- Disconnect the router from the power.
- Wait for about 3 minutes before plugging it back in.
- Test the connection.
Any physical interference or signal impact caused by an RF transmitter, could devour the signal and damage the WiFi reaching your extender.
Make sure that neither your router nor extender are close to physically large objects that might be blocking the signal.
Make sure that the Ethernet cable, power adapter, and internet cable in the router & extender’s configurations are plugged in tightly.
Reconnect them once again and place them in a natural position without much twisting.
It is possible that your Rockspace extender is outdated. This can often happen since updates are only manual and not applied automatically.
Note: Your extender should be connected to your PC via Ethernet cable, just like in solution #2.
You will have to initiate the update from the setup page and here is how:
- Reach the Rockspace online page.
- Once logged in, navigate to the “Administration” tab.
- Under administration, click on “Firmware Update”.
- Locate the file for the latest firmware available and download it to your computer.
- Run the executable file and wait for the installer to finish.
The update will automatically apply to your extender since you already have it connected to your PC.
Your extender is most likely to restart as well, so make sure that its power supply is not disrupted halfway during the process.
In case the issue persists after all previous solutions, then we have one last thing you can try.
Perhaps, a factory reset will manage to fix the issue and prevent your extender from randomly disconnecting in the future.
Follow the steps we’ve provided down below, to factory reset your extender and fix the issue:
- Locate the factory reset button on your Extender’ side panel.
- Press it tightly and hold it down for ~30 seconds.
- Release the factory reset button on your extender, once the LED indicator turns red.
Your extender will restart again and you must make certain that its power supply will not be disrupted as well.
Once the reset is over, you can connect it to your WiFi network and test if the disconnects will still be there.
Read Next: How to Turn Off WiFi Router Remotely?
To fix a Rockspace WiFi extender from randomly disconnecting, make sure that its power source is reliable and troubleshoot your network. Next, you can try reconnecting the extender via the WPS button, updating its firmware, and reverting all settings to default.
Now when you’re aware of why Rockspace WiFi extender keeps disconnecting, you can use our solutions to solve the problem at home.
If in the end, the issue is still there, feel free to reach out for further assistance by the Rockspace support team!
If this post was helpful but you’re experiencing other issues with your extender or router, make sure to check our blog and discover the solution you’re looking for!
Finn Wheatley holds a Master’s Degree in Computer Science from UCL, London. He helped small data science consultancy firms, helping large corporations to grow their data capabilities, deploy advanced machine learning-based analytics and troubleshoot tech-related issues.