Whenever your Roborock won’t connect to WiFi, it’s most likely due to a software error.
If your Roborock is having difficulties connecting to the Wi-Fi, you won’t be able to use its most basic functions.
Even if that is the case, don’t worry; we have you covered. We will show you various ways to restart your device and troubleshoot the Wi-Fi connection.
To fix your Roborock device from not connecting to your Wi-Fi, reset the Wi-Fi router and verify your network’s speed and quality. Next, restart Roborock and then restore it to its factory settings. Finally, update your Roborock firmware.
Now we know precisely what sort of troubleshooting steps we will attempt.
Before that, let’s first examine the most common causes for your device not correctly connecting to the Wi-Fi.
Why Does Roborock Not Connect To WiFi?
If your Roborock device can’t connect to the Wi-Fi, you only have two choices:
You can troubleshoot your Wi-Fi and its connection or your Roborock device itself. Lastly, you can also check if your device’s software is up to date.
Here is a brief overview of the most common issues preventing your device from pairing to Wi-Fi:
Alert: If your Wi-Fi password includes characters such as !@&#, you should exchange them for plain English letters or numbers.
How To Fix Roborock Not Connecting To WiFi?
Before you continue, ensure that your Roborock device is fully charged so that you successfully apply troubleshooting and software updates without it powering off.
It’s also not advisable to connect your Roborock to hotspot Wi-Fi networks from your phone, as the signal is not as consistent as a modem’s WiFi.
In case your Roborock is not connecting to the WiFi network in your home, please proceed with the following steps below:
Solution #1 Reset Your Wi-Fi Router
Sometimes your Wi-Fi router might encounter an internal software error. When this happens, you can fix it by performing a power reset.
Here are the exact steps to reset your router:
- Ensure that your Wi-Fi router is appropriately plugged in with all cables attached
- Disconnect your routers power cable
- Wait for 2 minutes, and then plug your power cable back into your router
After you have successfully started your router, please attempt to reconnect your Roborock device to it.
Note: Once you have fully reset your Wi-Fi router, wait for all of the lights for the internet to start blinking in solid color.
Solution #2 Check Your WiFi Speed
If your Wi-Fi speed is too slow and stable or too weak, this will prevent your Roborock from connecting to your Wi-Fi.
Here are the steps on how to correctly measure your Wi-Fi speed:
- Open up any internet browser of your choice
- Type the keywords online speed test and press enter
- A recommended internet speed is at least 2Mb per second.
Keep in mind that the Roborock devices currently don’t support 5ghz Wi-Fi. So if your router runs at 5ghz, please switch it to also run on the ordinary lower band frequencies.
Note: The Roborock doesn't support routers with WEP encryption. Please use either WPA or WPA2 instead.
Solution #3 Restart Your Roborock Device
Restarting your Roborock device can clear it of any runtime software it might have encountered.
Such errors could cause it to be unable to connect to any Wi-Fi network.
Here is how you can restart your device:
- Find the power-on switch usually located on the top of your Roborock device
- Hold the button for a couple of seconds until your device powers off completely
- Let the Roborock device rest for at least 3 minutes, and then turn it back on again
Note: It is recommended never to attempt to turn off your device while it is still charging and plugged into a power socket.
Solution #4 Update Your Roborock Firmware
If your device’s firmware is not up to date, this might cause it difficult to connect to the Wi-Fi properly.
It’s crucial that you keep your software updated at all times, as it also ensures your security and privacy.
Here are the steps to update your Roborocks Firmware to the latest version:
- Open your Roborock application
- Click on your Roborock device icon
- Locate and click on the Settings page
- Find and click Update Firmware
Please note that if your Roborock device is already up to date, you will get a notification that your device is running the latest firmware version.
Note: If you are using the Mi Home App, instead go directly to the settings page and click on update firmware.
Solution #5 Reset Roborock To Factory Settings
Performing a factory reset can circumvent many issues that can cause your device not to be appropriately connected to the Wi-Fi.
Before continuing, ensure you have secured your login details to the Roborock app since a reset will delete them.
Please remember that the factory default reset will also delete your cleaning log and remove some data used to map your environment.
To perform a factory reset, please follow these steps:
- Locate and press the home icon button without letting go
- Simultaneously, whilst holding the power button: Find a pin that is narrow enough and press the reset button, usually located on the side of your device( next to the Wi-Fi LED) only a single time
- Keep holding the home button for 5 seconds after you have pressed the reset button.
- Let go of the power button for the reset effects to take place
You will know that the procedure was successful when the power button starts blinking again and you hear a message indicating that your device is being restored version.
After the steps, your device will have its software version rolled back to the factory original. Please check if the Roborock device can properly connect to your WiFi.
If the issue persists, use the device application to update its firmware to the latest possible version.
Note: Performing a factory reset of your device to its default settings will also disconnect from the Wi-Fi.
Solution #6 Enable Location Permission On Your Device
A default requirement of your Roborock operation is that your device must have enabled location permissions for your selected network.
The steps for enabling location permission for Roborock (on Android) are the following:
- Unlock your phone and swipe down from the top to the bottom of the screen
- Touch and hold the location icon for a few seconds
- Tap app location permissions
- Find the tab called “I’m Allowed all the time”
- Toggle the switch for the Roborock application
For iOS, you can turn Location Services on or off at Settings > Privacy > Location Services
Note: Pay attention when choosing and selecting the WiFi network to connect your Roborock; otherwise, you might be able to use it properly.
To fix your Roborock device from not connecting to your Wi-Fi, try troubleshooting your router by resetting it and verifying its connection speed. Next, perform a re-start on your device, update its firmware and finally perform a factory reset if needed.
Now look, you’re aware of why your Roborock device Won’t connect to your Wi-Fi; we hope you can apply our suggested fixes to resolve your issue.
If your device still can’t connect to your Wi-Fi, it’s advisable that you get in touch with the Roborock customer support team to receive further help.
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.