To be honest, the RLP-1035 Spectrum error is nothing to worry about so let’s learn more!
The “RLP-1035” occurs when there’s an issue with the streamed broadcast.
The issue appears when you’re attempting to stream a channel that is not included in your plan or when the receiver or service cable is experiencing an outage reflecting as an error.
This is one of the easiest error codes to solve so let’s unwrap further!
What is Spectrum Error Code RLP-1035?
The “RLP-1035” error code on Spectrum occurs only when the channel you are attempting to access is unavailable.
By displaying this error code on your screen, Spectrum is notifying you of a problem with the broadcast, which has quite a lot of surrounding factors to know about.
Here’s everything that is proven to cause the RLP-1035 error on Spectrum:
- The channel you’ve selected is not in your subscription.
- There’s a temporal hardware/software issue with your receiver.
- There’s a problem with your Spectrum account subscription.
- The service cable of your Spectrum TV box is not detected.
- The filtering settings in your Spectrum TV guide are incorrect.
- The broadcast you’ve streamed is currently down and offline.
Is “RLP-1035” On Spectrum’s End?
Well, It depends…
It is possible that the error code could be on Spectrum’s end, but in most cases, it is caused by the user.
The program you were trying to access on your receiver is rarely down for that long when it’s Spectrum’s fault, so it is likely that the problem is with your equipment.
Solving the RLP-1035 Spectrum Error in Easy Steps!
Make sure you test the same channel once after trying each of our solutions.
This is the only way to keep up with the state of the problem and be able to identify the true cause!
1. Test An Alternative Broadcast
The main suspect for the “RLP-1035” error on Spectrum is a fault with the current channel or broadcast.
Our suggestion right away is to switch to an alternative broadcast that is available in your Spectrum TV guide and determine if the same error will occur on your screen.
- Access the TV guide of your Spectrum TV and switch to another channel
On-Demand Vs. Live TV Testing
It is recommended to switch to a live broadcast while testing since the “RLP-1035” typically occurs when switching to live channels.
On-demand content categories in your Spectrum TV package don’t usually have reports of the RLP-1035 error.
Note: Make sure to stream the live Spectrum channel for at least 3-4 minutes while testing!
2. Hard-Reset the Spectrum Receiver
If the same error occurs on another channel, then the next step should be a hard reset on your Spectrum receiver.
This is a reset that will refresh the software of the receiver, without deleting any content or settings so it’s safe and quick to perform.
Here’s how to perform a hard reset on your Spectrum receiver:
- Unplug the power adapter from the back of your Spectrum receiver.
- Wait for 60 seconds while the cable is unplugged from your TV box.
- Reattach the power cable to your Spectrum receiver and turn it on.
Tip: Test for the RLP-1035 error on the same channel when you first got it!
3. View the “Subscribed” Channel Listing
The “RLP-1035” error could also occur if a channel you were trying to output to your receiver is not included in your subscription.
This can easily be identified by viewing the “Subscribed” page in the TV guide of your Spectrum receiver and checking whether they work normally.
Here’s how to access the subscribed page in your Spectrum TV guide:
- Launch the full-screen Guide on your Spectrum receiver.
- Press the “OPTIONS” or the “A” button on your remote.
- Highlight the “Guide Settings” button and press “OK”.
- Scroll down and press the “Show Channels” button.
- Choose between “ALL CHANNELS” and “SUBSCRIBED”.
Types of Channel Viewing in Spectrum Guide!
Performing in the following in the TV guide does:
- The “ALL CHANNELS” button will display all channels that you have access to.
- The “SUBSCRIBED” will only show channels that were included in the package.
Note: The “RLP-1035” error typically occurs when attempting to stream a non-added channel.
4. Reconnect the Service Cable
It is also possible that the “RLP-1035” error has been occurring due to issues with your service.
The coaxial cable going into your Spectrum receiver delivers all content and channel settings your subscription has access to so reconnecting the cable might restore the service.
- The coaxial cable comes from the wall outlet and connects to the receiver!
The operation is simple – disconnect the Coax on both ends and tightly hook up the connectors into the outlet first, and then to your Spectrum receiver.
In case you notice any visual damage on the cable, connectors, or receiver ports, then you might need a replacement coax cable.
Tip: You can find and purchase replacement coaxial cables online anytime!
5. Check your Spectrum Subscription
The persistent “RCP-1035” error may also indicate that your Spectrum subscription has not been paid.
If you’re viewing this error with an inactive TV package subscription, you must re-activate your account to proceed with streaming content.
Here’s how to check your Spectrum subscription:
- Access the Spectrum website through a browser.
- Sign in to the Spectrum platform on your device.
- Select the “Billing” or “Services” tab next.
- Press on “View Plan Details” and browse downwards.
Spectrum Billing Cycle?
Your subscription must be renewed every 30 days after picking out your plan.
You could also set up auto payments on the official Spectrum website after signing in and navigating to the “Billing” tab. The funds will be withdrawn from the associated payment service automatically!
Spectrum Payment Failed?
Your Spectrum payment could typically fail if there’s insufficiency in your bank account or the payment info is incorrect.
Make sure the payment method has enough funds to cover the monthly price of your Spectrum TV package (TV package prices are in the “Services” tab).
Alert: Make sure all pending Spectrum fees are paid before trying to stream again!
6. Reset your Spectrum Receiver
Factory resetting your Spectrum receiver may help with the error code that keeps showing up when you’re attempting to stream a channel in your TV guide.
You should keep in mind that performing such a reset on your receiver will erase all content and settings permanently!
Proceed to reset your Spectrum receiver in the following steps:
- Locate the “Reset” button on the back of your Spectrum receiver.
- Press and hold the “Reset” button for a full 5 seconds and release.
- Wait for your Spectrum receiver to turn off and wait for 60 seconds.
- When the receiver prompts you with the setup, carry out the steps.
Reminder: When the reset is over, test multiple channels from your Spectrum guide!
7. Wait for the Channel to Restart
If this is your first time encountering the RLP-1035 error code on Spectrum, all you need to do is wait.
In most cases when this error occurs, it is due to a technical outage with the channel you were trying to view on your receiver – meaning the fault could be on Spectrum’s side!
- Wait for 30 minutes to check whether the error will resolve on its own!
How Long Is a Channel Restart?
It typically takes Spectrum up to 15 minutes to resolve an ongoing outage with a channel in your Spectrum TV lineup.
If the issue is on your end, however, Spectrum remains powerless until you have notified them about the issue you’ve been facing.
Signs of a Bad Spectrum Channel?
The usual symptoms are loss of audio/video sync, constant black screens, and of course, the RLP-1035 error.
These factors define whether or not the channel will be brought down for maintenance and it is usually unknown for how long.
Need More Help?
In case nothing helped, the best next step would be to seek professional assistance.
This is why it’s good to contact Spectrum at: (883) 224-6603 and report the problem you’ve been facing.
Reminder: Don’t forget to share what you’ve attempted in this solution guide!
Quick Recap:
Here we’ve learned that the RLP-1035 Spectrum error can be managed by performing a hard reset on your receiver when none of the channels work.
If the error is persistent, reconnect the service cable from your TV box and perform a factory reset afterward!
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Finn Wheatley holds a Master’s Degree in Computer Science from UCL, London. He helped small data science consultancy firms, helping large corporations to grow their data capabilities, deploy advanced machine learning-based analytics and troubleshoot tech-related issues. Check out more about him here.