It can be frustrating when you can’t play online with your Sony PlayStation.
You won’t be able to complete your dailies because you encounter a PS5 error code e2-81760020. Luckily, we have the solution!
The error code e2-81760020 is brought along by license issues and wrong network configurations. Some users can’t access the Cloud storage, while others can’t join online games.
If you encounter PS5 error code e2-81760020, don’t worry because we’ve got you covered!
To fix this particular PS5 error code, reboot or power cycle your game console. Make sure you are connected to a 2.4GHz WiFi band. If this doesn’t work, change the DNS settings on your PS5. If all else fails, rebuild your console’s database and restore the licenses on your PS5.
Before we proceed to the solutions for error code e2-81760020, let us discuss the causes.
When your PS5 malfunctions and you see the error code e2-81760020, it could mean issues with the license and network settings.
Once you figure out the culprit, you can apply the appropriate solution.
1. Game Licensing Issue
One of the main reasons you are getting the error code e2-81760020 is a licensing issue.
It messes with the functionalities of your game, so you can no longer access Cloud storage or play online with multiple players.
2. PS Network Outage
If you’re not the only one experiencing issues, then there may be a network outage in your area. Check DownDetector or Twitter to confirm.
3. Local Network Configurations
You may have set up the wrong configurations for your PS5. It may sound a bit technical, but you can solve this on your own.
4. Can’t Reach PS and Game Servers
The servers may be temporarily down. In this case, the error will go away on its own as soon as the servers are back online.
5. PS Plus Error
An error may have occurred with your PS Plus account payment. You may encounter this when you’re trying to get a membership or extend your current plan.
Now that you know the possible reasons you are experiencing the PS5 error code, let us move on to the detailed guide to fixing it.
To solve the PS5 e2-81760020 error, we will use a list of proven effective methods against it. Make sure you follow them in order to ensure efficiency in troubleshooting.
The first thing you need to do is reboot and power cycle your PS5. It is one of the most frequently used methods as it works on all devices.
To reboot your PS5, turn it off using the DualShock Controller. Then, unplug it from the power outlet.
Wait for at least 3 minutes to discharge the device, then plug it back again. This should refresh all services and provide your console with a fresh start.
If the error still appears, proceed with the next step.
The PS5 E2-81760020 error code is an issue with your PlayStation account and subscriptions.
There could be a minor glitch with your account that’s causing this error to come up.
One of the quickest ways to resolve this would be to sign out of your account, then sign back in.
Doing this should reset your account’s connection with the PlayStation servers.
It will also refresh your account and subscription information to resolve any temporary issues quickly.
If there’s any miscommunication, that should be fixed after you sign out of your account.
Here’s how to sign out of your PlayStation account:
- Using your controller, go to your console’s Settings.
- Select Users and Account.
- Choose Other.
- Select Sign Out.
- After signing out, you can now go back to sign in again.
Note: You’ll need to sign in to your PlayStation account, so you continue to enjoy online features on your PS5.
If you’re using your WiFi to connect your PS5, intermittent connections cause the E2-81760020 error to come up.
One of the factors to look out for here is if you’re using 5G WiFi and your PS5 is far from your router.
5G WiFi is excellent for short-range connections but is also affected by interference.
The best way to improve your WiFi’s reliability and range would be to use the 2.4 GHz band.
It’s a more stable connection that performs well even with lots of interference sources in your entertainment center.
Here’s how to connect your PS5 to your 2.4 GHz band:
- Go to your PS5’s Settings menu.
- Select Network, then Settings.
- Choose Set Up Internet Connection.
- Press the Options button on your controller, then select 2.4 GHz.
- Connect to the network that appears on the screen.
Note: You’ll still need to enter your username and password if you have not yet connected to it with your PS5.
It can show this error code if your PS5 does not connect to the PS Plus servers. The quality of your connection isn’t just bandwidth.
There are a lot of different aspects of your internet connection that can cause issues. One of them is the DNS settings.
If you’re using your ISP’s DNS settings, they can be outdated and slow. You want to change the ones on your PS5’s settings with those from trusted ones like Cloudflare or Google.
Here’s how to change the DNS settings on your PS5:
- Open your console’s Settings.
- Go to Network, then Settings.
- Choose Set Up Internet Connection, then Set Up Manually.
- Select your connection type, then DNS.
- Enter 22.214.171.124 for the Primary DNS and 126.96.36.199 for the Secondary DNS.
Note: You can also use Google DNS by entering 188.8.131.52 as the primary and 184.108.40.206 as the secondary.
If you have a PS Plus subscription, it could have lapsed, which is one of the reasons you’ll see the E2-81760020 error on your PS5.
You want to ensure that it’s active so you can continue accessing the different games that come with your subscription.
Here’s how to check if your PS Plus subscription is active:
- Go to your console’s Settings.
- Select Users and Accounts.
- Select Accounts, then Payment and Subscriptions.
- Go to Subscriptions and look for the one associated with PS Plus.
- Select it and check its expiry date.
Tip: If it’s expired, you can either renew it or cancel it to get rid of the error.
Another step you can take to resolve the E2-81760020 error code on your PS5 is to rebuild its database.
This will ensure that your games and files will be organized. Some of the files can be corrupted, and it can cause this particular error code to come up.
A database rebuild on your console ensures that all your files are in order so your console can operate more smoothly.
Here are the steps to rebuild your PS5’s database:
- Switch off your PS5.
- Press the power button and hold it for 7 seconds.
- Plug in your controller to your PS5.
- Press the PS button to enter Safe Mode.
- Select Rebuild Database, then OK.
Note: The rebuild can take a while, so be patient and don’t turn off your PS5 until the process is completed.
You might run into licensing issues if you’re mainly getting your games from the PlayStation Store online.
It’s one of the primary reasons why the E2-81760020 error shows up on your console.
Another symptom of having licensing issues is that your digital games can become unplayable.
Random game crashes can also occur. If the issue has gone too far, you will see this error pop out and ruin your gaming experience.
The good news is that restoring your licenses is easy. Your PS5 has got you covered since it has this feature available in the settings menu.
Here’s how to restore the game licenses on your PS5:
- Open your PS5’s settings menu.
- Go to Users and Accounts.
- Select Other, then Restore Licenses.
- Click on Restore.
- Wait for the process to finish.
Tip: We recommend restarting your console after the process is complete.
These are the steps that will help you resolve the E2-81760020 error code on your PS5.
These are quick and simple solutions that you should be able to perform without unscrewing your console open.
If you run into issues while performing any of these steps, contact PlayStation customer support so they can help you out.
Read Next: PS5 Can’t Download Game?
Now that you know the different causes and fixes to the PS5 error code E2-81760020 issue, you must follow these steps closely.
You should be back gaming in a matter of minutes after working through all these proven solutions.
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.