Optus App Not Working? – (Don’t Panic – Easy Solutions!)

Optus app not working, and you’re wondering why? Well, then, this guide is perfect for you!

The Optus application allows you to check and manage your account everywhere you go on your mobile, as long as you have an internet connection.

However, many users experience various problems when opening the app and signing in, so this short guide covers everything.

When your Optus app is not working, start with simple steps such as power circulation on your mobile and check the compatibility. Next, verify that your mobile is online and there are no missing files or application corruption.

Let’s start unwrapping!

Why is My Optus App Not Working?

There are many reasons for a non-working application, and when it comes to the My Optus app, there are even more possibilities.

So before the troubleshooting, it’s good to take a quick look at everything proven to cause login, non-loading and crashing problems with the My Optus app.

Here’s everything that can prevent your Optus application from working:

Now that we know the potential suspects let’s start addressing them individually!

How to Fix When Optus App Not Working?

Tip: Follow the steps chronologically!

1. Check the App’s Compatibility

The first and most crucial step is to verify that your Optus mobile is on an operating system that supports the My Optus app.

The application is available in the Google Play Store or App Store for Android and iOS devices.

• To run the Optus app on Android, you must run on Android 10.0 or later!
• To run the My Optus app on iOS, you must have an iOS 14 or higher.

Hence, if the device has not been updated in a while, the operating system may be incompatible with the Optus app.

This is why it’s time to perform a quick software update, so let’s learn how!

How to Update Optus Mobile’s System?

Android: Go to “Settings” → “System” → “System Update” → Wait → “Update Now.”

iOS: Go to “Settings” → “General” → “Software Update” → Wait → “Install Update.”

Your device may take up to 15 minutes to update the software, and when ready, test whether the Optus app is not working.

Tip: Plug your Optus mobile into the charger before starting the update!

2. Toggle Airplane Mode On/Off

If your Optus app not loading, the reason may be networking-related, and a quick solution is to toggle the Airplane Mode on and off.

This mode will temporarily restrict all external networks on your mobile, and when you turn it on again, everything will be refreshed for a clean beginning.

Airplane Mode: Android

1. From the home screen, go to “Settings.”
2. From there, enter “Network & Internet.”
3. Toggle “Airplane Mode” on and then off.

Airplane Mode: Apple

1. Swipe down to reveal your Quick Menu.
2. Tap on the Airplane icon on the top-right.
3. Wait 60 seconds, and tap the icon again.

Info: If you disable the Airplane Mode after enabling it, the Optus mobile won’t be able to access any networking features.

3. Verify Your Mobile’s Internet

So, without internet access, your Optus app will never load, and you’ll be offline and unable to access and manage your account.

Hence, checking and verifying your internet access on your Optus app mobile is crucial, whether it’s a Wi-Fi connection or Cellular 4G/5G.

• If you’re on a Wi-Fi, verify that the broadband is accessible.
• If you’re using Cellular 4G/5G, toggle OFF and ON the data.

Try to open a web browser and surf online, regardless of the connection type on your Optus mobile, since this is the fastest way to verify if you’re online.

If not, try to switch from Wi-Fi to cellular, and when you’re online, test whether the Optus app is now working.

Tip: If you’re using Wi-Fi, forget and reconnect to the network!

Update Optus App’s Version

One of the reasons why the Optus mobile app is not working may be due to an outdated version of the app.

When you haven’t installed the latest updates, you may encounter various problems, such as a never-ending loading screen, sign-in issues and bugs with launching your app.

To update the Optus app, based on your device’s operating system, Android or iOS, open the Google Play Store or App Store, respectively.

Then, you must locate the app using the search field and find an “Update” button.

Note: If you don’t see an “Update” button, your Optus app is up to date!

5. Soft-Reset Your Optus Mobile

Now that we’ve started excluding most possibilities, it’s time to troubleshoot your Optus mobile, and the first step is to soft reset the device.

However, a simple restart may not be enough to fix the application problem, so we recommend shutting down the unit and turning it on manually.

• Press and hold your Optus mobile’s Power button on the side/top!

When the power prompt appears, select “Shut Down” or “Power Off,” avoiding the “Restart” option.

When your mobile completely turns off, wait for 60 seconds and hold the power button again to turn it on.

You’ll be asked to insert your PIN and, when ready, test if your app works.

If not, continue reading…

Note: This method will not erase anything from your mobile!

6. Reset the Optus App Password

If you can’t log in to the Optus app, perhaps the credentials you’re using are wrong, especially the password.

Luckily, your My Account and Optus App details are the same, which allows you to change your password online and then log in to the Optus app by using the new credentials.

Here’s how to change your Optus password without the app:

1. First, open a browser and go to My Optus Account.
2. Then, tap on “Forgot Password” or “Forgot Email.”
3. Based on what you’ve forgotten, follow all the steps.
4. Info: You will have to provide your Email/Birth Date.

When you reset your login credentials, you can open the My Optus app and test whether you can now sign in normally and use the app. 

If you continue to experience issues with the Optus app, continue reading… 

7. Uninstall and Reinstall the App

If the My Optus app is not working, one of the most efficient solutions would be to remove the app from your mobile and cleanly install the software.

This method will remove the app data from your mobile, delete any corruption, recover missing files and erase potential bugs.

Here’s how to uninstall and reinstall the Optus mobile app:

1. Go to the home screen on your Optus mobile.
2. Press and hold the Optus mobile app’s icon.
3. On an Android, drag the app to the Trash Bin.
4. On an Apple, tap the “Remove This App” tile.
5. Then, open the “Google Play” or the “App Store.”
6. Using the magnifying glass, search for “Optus.”
7. Select “My Optus” app and press on “Install.”
8. Info: On iOS, the button will be “Cloud + Arrow.”

When the app is successfully reinstalled on your mobile device, any potential problems will be eliminated.

Hence, open the app, log in to your account and check whether everything works as it should.

If you continue to experience application problems, reboot your mobile and try again.

Note: The app re-installation also removes the cached data!

8. Reset Your Mobile’s Network

A beneficial suggestion by Optus, when the application is not working, is to reset the network settings on your Optus mobile.

However, this step is only used as a last resort when nothing else helps since the Bluetooth, Wi-Fi, APN, and cellular settings will be permanently deleted.

How to Reset Network on Android?

Here’s how to reset the network settings on Android:

1. First, go to “Settings” and tap on “Reset Settings.”
2. In there, tap “Network Reset” and insert your PIN.
3. Finally, follow the instructions to reset the network.

How to Reset Network on Apple?

Here’s how to reset the network settings on Apple:

1. First, open the “Settings” app and go to “General.”
2. From there, tap “Transfer or Reset iPhone/iPad.”
3. Go to “Reset” and tap “Reset Network Settings.”
4. Input the iOS device’s Passcode to start the reset.

Note: Your mobile will automatically acquire all the necessary cellular settings, but the Bluetooth and Wi-Fi connections will not be recovered.

Quick Recap:

Hence, whenever the Optus app not working, reboot your mobile, update the app, verify the mobile’s internet connection and reset your Optus password.

If the problem persists, uninstall and install the Optus app and reset the network settings of your Optus mobile,

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