Do you want to get to the bottom of the Olympus Image Share not working issue? Well, we have the solutions for you!
You launch the app on your phone, and you discover that not all the photos you took are not on the app.
It can either be your internet connection or your app configuration that’s not displaying all the available images. It’s there. It’s just you’re not able to preview it properly with the app.
To fix your Olympus Image Share app not working properly on your phone, you need to enable RAW photo viewing. Your camera will be set to shoot RAW photos, and if this is not allowed on the app, you won’t be able to see those images. Reinstalling the Image Share app also helps in resolving this issue.
Let’s first look at why this error comes up before moving to the complete troubleshooting steps to fix it.
Why Olympus Image Share Not Showing All Photos
The issue could originate from multiple sources regarding the Image Share app not displaying all your photos.
We recommend you check your internet connection as a slow one can affect this. Your app configurations can also play a role here, so check them out.
Here are the things that could happen with your app that can cause the Image Share app to stop working.
1. Connectivity Problems
Slow internet or bad connectivity can affect how your app loads your saved images. High-resolution RAW photos can have a large file size that requires fast internet to load properly.
2. App Configurations
Certain settings on the Image Share app control the previews. If this is not set properly, you will not be able to see all file types that have been uploaded.
3. Storage Issues
Not having enough storage can affect the performance of the Olympus Image Share app. It will not be able to import your photos properly.
4. Software Glitches
Bugs and minor software inconveniences can affect the app. Some of its functions can stop working and cause further issues if this happens.
We can now proceed to troubleshoot this problem so you can start using the app again!
How to Fix Olympus Image Share Not Working
Before you do anything else, we recommend restarting the Olympus Image Share app. You can perform a force close, so it refreshes properly when you restart it.
If the cause of your issue is minor in nature, doing this will restore it saving you a ton of time and effort.
Don’t worry if it doesn’t. We have many more steps that you can perform to resolve this issue once and for all finally!
Solution #1: Perform a Hard Reboot of Your Phone
If your Olympus Image Share iPhone not working, or even your Android phone. We recommend performing a hard reboot.
It’s a type of restart that flushes your phone’s memory, so it loads back up fresh without the corrupted files. This is an excellent step if restarting the app does not resolve the issue.
Here’s how to hard reboot your phone:
On your iPhone:
- Press the Volume Down button.
- Press the Power button at the same time.
- Hold both buttons until you see the Apple logo.
- Try launching the Image Share app.
On your Android device:
- Press the Power button and hold.
- Press the Volume Down button and hold.
- Hold both buttons for at least 7 seconds.
- Wait for your phone to restart.
- Open the Image Share app to test.
Note: Performing this step can also clear up a lot of errors with your apps.
Solution #2: Clear the App Cache and Data
If a hard reboot does not help resolve the problem, another option that you have is to clear the cache and data of the Image Share app.
It will clear up issues that are already committed to the system files of the app since those will be deleted.
Here’s how to clear your app cache and data:
- Open your phone’s Settings app.
- Go to the Apps menu.
- Select the Olympus Image Share app.
- Tap on Storage.
- Press the Clear cache and Clear data buttons.
Tip: Performing this on other apps will also free up storage space. This will give the Image Share app more space to import photos from your camera.
Solution #3: Reinstall the Image Share App On Your Phone
Another step you can take if you suspect an error with the Image Share app’s software is to reinstall it.
You will need to uninstall it and download it again so it can flush out the system files in your phone’s storage.
Here’s how to reinstall the Image Share app:
- Go to your phone’s app store.
- Search for Olympus Image Share.
- Tap on it, then select Uninstall.
- Restart your phone.
- Install it again from your phone’s app store.
Note: If a newer version is available, you can also try updating it before attempting a reinstall.
Solution #4: Reconnect Your Camera to Your Phone
Having the Olympus Image Share app on your phone will make your life a lot easier. It’s not only a way for you to quickly import your photos, but it also gives you wireless access to your phone.
It also provides you with a way to quickly share your photos with family and friends without all the hassle.
However, if the link between your phone and camera stops working, you’re going to have a hard time with your photos.
You can reconnect your camera, so you’ll be able to restore the many features the app provides.
Here’s how to connect your Olympus camera to your phone via the Image Share app:
- Select the WiFi icon on your camera’s screen.
- Tap on Connect to smartphone.
- On the Image Share app, scan the QR code displayed on your camera.
- Choose Start Setup or Install.
- Check if the Image Share app is working.
Tip: You can also set up a WiFi hotspot on your phone to connect both devices if you’re in a place without a network.
Solution #5: Enable RAW Photo Viewing on the App
If your camera is a DSLR or the mirrorless type, there’s a good chance that it saves RAW photos rather than JPEGs.
This is the best way to store your images. However, there are instances when you have an older camera that does not support RAW photos. If this is the case, you will be looking at a gallery with missing pictures.
The way to resolve this would be to enable RAW previews on the app. This setting is disabled by default, so you’re going to experience this.
Here’s how to enable RAW photo viewing on the Image Share app:
- Open the Olympus Image Share app on your phone.
- Go to the app’s settings.
- Scroll down to the RAW previews option.
- Enable the setting.
- Restart the Image Share app and check the gallery.
Note: Enabling this setting will also make your life easier when dealing with other photo apps, as they also rely on the RAW format.
If none of these troubleshooting steps work out, you can contact Olympus customer support for assistance. It’s possible that the issue could be a bug with the app that only the developers can resolve.
There could be hardware problems with your cameras that needs repair or replacement.
Read Next: How to Turn Off Internet Without Unplugging Ethernet?
Now that you know why Olympus Image Share not working and how to fix it, you can attempt to resolve the problem.
The solutions are simple that you won’t even need technical experience to follow.
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.