Wondering why is NOW TV not working on Firestick? Well, let’s try to find out in the guide!
Although the NOW TV platform is perfectly compatible with many web platforms, there could be unidentified errors with the configuration on your Firestick.
If the NOW TV app fails to launch on the Firestick, you’re unable to sign in, or you cannot stream, then this guide is just for you…
Whenever NOW TV is not working on Firestick, check if the stick is securely connected to a Wi-Fi network and enable “Automatic Updates”. If the issue persists, reinstall the NOW TV app from your Fire TV.
Before attempting anything, continue reading!
Why is the NOW TV App Not Working On Firestick?
There could be several reasons why the NOW TV application won’t work on Firestick:
These are the potential reasons for preventing the NOW TV app from working correctly on your Firestick.
Let’s start excluding the following possibilities individually and quickly solve this fuss!
NOW TV On Firestick Not Working – 7 Proven Ways to Fix!
Tip: Attempt the methods in a consecutive order!
1. Restart Your Fire Streaming Stick!
The best way to address non-lasting functionality issues with a Firestick is to restart the system.
The Firestick often encounters app issues due to bugs with the options or complications with the cache and data of the streaming player.
Follow these steps to restart the Firestick device effectively:
- Press the “Select” + “Play/Pause” buttons simultaneously.
- Keep holding these buttons on the remote for 10 seconds.
- Once the Firestick shuts down, disconnect it from the TV.
- Unplug the external power supply of the Firestick device.
- Wait for 60 seconds and then re-install the stick equipment.
Note: If the Firestick doesn’t use an external power supply, unplug the USB cable from the TV!
2. Reconnect the Firestick to Wi-Fi
One of the primary reasons why the NOW TV application won’t start on your Firestick is because of a missing internet connection.
NOW is an online platform available on many devices, but one of the obligatory requirements is a stable Wi-Fi or Ethernet connection.
Here are the steps to connect the Firestick device to a Wi-Fi network:
- Using the Fire TV remote, go to the “Settings” app.
- Press “OK” and then navigate to the “Network” tab.
- Wait for the Firestick to complete the wireless scan.
- Once all nearby networks are found, select yours.
- Insert the Wi-Fi password within the provided field.
- Press “Connect” to start establishing the connection.
Info: If the connection fails, you will return to the “Network” tab!
How to Improve the Wi-Fi on Firestick?
If the Wi-Fi connection of the Firestick remains inconsistent or there are constant throttles in uptime, there could be an issue with the network equipment.
So, here’s a few things to attempt:
- Unplug the network router and wait for 60 seconds.
- Close the proximity between the stick and the router.
- Drastically relive the bandwidth usage of the network.
- Disconnect and reconnect the router’s service cable.
Tip: Test the Firestick’s network capabilities by connecting it to your mobile device’s hotspot!
3. Clear the Cache of the NOW TV App
To quickly restore the functionality of the NOW TV application, it is recommended to clear the piled-up app cache.
Over the time NOW TV is installed on your Firestick, the app will generate excess cache files that might cause issues and frequently affect the app’s functionality.
Here’s how to clear the app cache of NOW TV on Firestick quickly:
- Scroll down from the home page and press on “Settings.”
- Select “Applications” > “Manage Installed Applications”.
- After that, review the apps list and push the NOW TV app.
- Select the “Clear Cache” button and then “Clear Data”.
- Exit the settings and open the NOW TV application again.
To finalise clearing the cache, the NOW TV application must be launched on the Firestick as soon as the process is complete.
The loading of NOW TV may take longer after clearing the cache since the app will now generate all files from scratch.
Tip: To improve the loading speeds of the Firestick, clear the cache of all installed apps!
4. Enable “Automatic Updates” On Firestick
In case NOW TV not working on Firestick even after clearing the cache, it’s likely that the app is running on an outdated firmware version.
The Firestick apps are updated automatically, so you must ensure that the “Automatic Updates” feature is enabled.
Here’s how to check and activate the “Automatic Updates” feature on Firestick:
- From the Firestick home screen, click on the “Settings” button.
- Navigate to the “Applications” tab and then choose “Appstore”.
- Next, scroll down and highlight the “Automatic Updates” button.
- Press “OK” on the Firestick remote control to enable the option.
Soon after activating the updates feature, all outdated applications will be queued to receive the latest update.
You must wait until all applications are updated and test whether NOW TV works!
Alert: Do not unplug or power off the Firestick while the applications update!
5. Clear Out Space on the Firestick
Highly utilised storage capacity can lead to performance issues impacting the Firestick.
To ensure all installed applications are functioning well, you must reduce the capacity of the Firestick storage by uninstalling content and applications that you no longer or rarely use.
How to Free Up Some Storage On Firestick?
- Navigate to the Firestick settings tab from the home page.
- Go to “Applications” > “Manage Installed Applications”.
- Then, highlight an application from the list using the remote.
- After that, press the “options” button and select “Uninstall.”
- Repeat for all unnecessary apps installed on your Firestick.
How to Check Remaining Storage On Firestick?
- Go to the Firestick settings menu.
- Select “My Fire TV” > “About menu”.
- Scroll down to “Storage” and select.
At the top of the screen, you will see a bar displaying the remaining storage of the streaming stick.
Once the bar is filled all the way, there is no storage space left on your Firestick, and you must uninstall unnecessary applications.
Tip: The Firestick storage must not exceed 75% occupation for optimal performance!
6. Uninstall – Reinstall the NOW TV App!
To address all underlying functionality issues with the NOW TV application, it’s advised to uninstall the platform and then download it again.
By removing NOW TV, you will fix all corrupted data and damaged system files, which could be the culprit for the current issue.
Here’s how to reinstall the NOW TV application on Firestick easily:
- Go to the “Settings” app on the Firestick device.
- Select “Applications” from the settings menu.
- Next, select “Manage Installed Applications.”
- Highlight NOW TV and press the “OK” button.
- In the side menu, choose the “Uninstall” option.
- Go back to the home page of your Fire TV stick.
- Open the app store application and find NOW TV.
- Press the “Download” button to acquire the app.
Alert: Uninstalling NOW TV will reset any in-app settings and sign you out from the account!
7. Reset the Firestick to Factory Defaults!
In case nothing has helped so far, the most potent solution is to restore the factory default settings on the Firestick.
It’s a proven and exceptionally effective method for troubleshooting any installed application on the Firestick, as well as underlying issues with the storage/data.
Follow these instructions to perform a factory reset on the Firestick:
- Press the “Back” button on the remote’s navigation pad.
- Wait for the actions menu to appear on the TV’ screen.
- After that, highlight and choose the “Factory Reset” option.
- Wait for the Firestick to power off and complete the reset.
- The Firestick will reboot if you don’t select an option from the action menu.
- If you choose “Factory Reset,” the Firestick will power reset for 1-2 minutes.
Once the Firestick has finished the factory reset, you must complete the device’s initial setup by following the on-screen prompts.
In addition, the NOW TV app will be missing, so you must get the app back downloaded when you connect your Firestick to the wireless network.
Quick Recap:
Hence, whenever NOW TV not working on Firestick, reset the power of the Firestick first and enable “Automatic Updates” in the device’s app store.
If you cannot launch NOW TV, uninstall and reinstall the application and, ultimately, factory reset the Firestick as well.
Check our blog for more Firestick guides and solutions!
Finn Wheatley holds a Master’s Degree in Computer Science from UCL, London. He helped small data science consultancy firms, helping large corporations to grow their data capabilities, deploy advanced machine learning-based analytics and troubleshoot tech-related issues. Check out more about him here.